Q's from Study Guide

Question 1

What are 3 ways patient education is provided?

Answer 1

verbal instructions, printed materials, electronic formats

Question 2

when doing patient education, what is the first thing you should assess

Answer 2

patient ability to comprehend

Question 3

list the steps of coaching session/patient education

Answer 3

1. develop plan on action
2. greet patient & companion
3. give written instructions & review w/patient verbally in lame man’s term
4. have patient restate all info
5. demonstrate empathy, active listening, & nonverbal communication
6. show respect for diversity
7. give name & office number for additional questions
8. chart

Question 4

define perception in context to communication

Answer 4

being aware of your and other’s feelings

Question 5

what are the four E’s used in healthcare (when dealing w/peds)

Answer 5

education, empathy, encouragement, & enlistment

Question 6

acceptable distance between 2 people having conversation

Answer 6

1.5-2 ft

Question 7

give examples of temporary withdrawal

Answer 7

watching tv/reading excessively

Question 8

what are the 2 types of boundaries

Answer 8

physical & emotional