Vocab Flashcards
Service management
A set of specialized oraganizational capabilities for enabling value to customers in the form of service
Value
PERCIEVED benefits, usefulness, and importance of something
Customer
Defines requirements for service
User
A person who uses a service
Sponsor
Authorizes the budget for service
Supplier
External partner who provides services to the organization
Organization
A group of people that has its own functions responsibilities and authorizes to achieve specific objectives
Services
The means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks
Product
A configuration of resources created by organization that will be valuable to customers
Service offering
Specific mix of services and products sold to a specific customer
Goods
Ownership to transferred over to a customer
Access to resources
Customer is allowed to use it
Service actions
Things service provider do for customer
Output
Tangible or intangible deliverable of an activity
Outcome
Is the results for the stakeholder
