Four Dimensions Of Service VOIP Flashcards
1
Q
Value streams and process
A
Is a series of steps taken by an organization to create and deliver products and services to consumers. Combo with value chain activities
2
Q
Organizations and people
A
Roles &Responsonbilities
Formal organizational structure
Culture
Staffing and compentiences
3
Q
Information and technology
A
Information created managed and used in the course of service provision and consumption
Technologies that support and enable that service
4
Q
Partners and suppliers
A
Some organizations might believe they can be best served by focusing their attention on developing core compentencies using partners and suppliers to produce other needs
Other organizations might rely on their own resources that
