15 Best Itil Practicez Flashcards
Relationship management
Establishes and nurtures the links between the organization and its stakeholders at strategic and tactical levels includes identification analysis and monitoring and improving improvement of relationships
Suppliers management
Ensures that the organizations suppliers and their performances are managed appropriately to support the seamless provision of quality products and services
Monitoring and event management
Systematically observer the services and service components records and reports selected changes of states identified as events proctorize infrastructure services business processes and information security events establish the appropriate response to those events including to conditions that could lead to potential faults and incidents
It aaset Management
Manages full life cycle of all it assets to help the organization
Deployment management
Makes new and changed software hardware documentation and processes or other components to live enviroments. Moving to a LIVE ENVIRONMENT
Release management
TURNING THE services on or off for a user/ userbase
Information security management
Protects the information needed by the organization to conduct its business
Service configuration management
Ensures that accurate and reliable information about configuration services and CI that support them
Continual improvement
Align the organization practices and services w/ changing businesses needs through the ongoing identification and improvement of services service components and practices or any element involved in the efficient and effective management of products and services
Change control
Maximize the # of successful it changes by ensuring that risks have been properly assessed authorizing changes to proceed and managing the change schedule
Problem management
Reduce the likelihood and impact of incident by identifying actual and potential causes of incidents and managing workarounds and known errors
Service desk
Capture demand for incident resolution and service requests. Single point of contact for service provider
Service level management
Set clear business based targets for service performance so that delivery of a service can be properly assessed and monitored and managed against these targets
