Video Troubleshooting

Question 1

You purchased an LED monitor and connected it to the DVI -I port on your computer using DVI-D cable. You can figure the screen resolution to 1440 x 900 with 24-bit color. The screen display seems to be fuzzy. What should you do to correct the problem?

– Change the screen resolution to the native resolution for the monitor
– Replace the DVI-I cable with a DVI-A cable
– Change the screen resolution to 1600×1200
– Replace the DVI-D cable with the DVI-I cable
– Increase the color depth to 32 bit

Answer 1

Change the screen resolution to the native resolution for the monitor

Question 2

You recently upgraded a clients folder workstation from a Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the start button, the start menu slowly appears on the screen. How can you fix this problem without upgrading the hardware itself?

– Increased the color depth of the display
– Set the visual effects for the best performance
– Increase the hardware acceleration settings
– Increase the resolution of the display

Answer 2

Set the visual effects for the best performance

Question 3

When would you use the degauss feature on a CRT monitor? (Select two)

– The monitor has a dead pixel
– The mother displays distorted images
– The monitor has been changed from its native resolution
– The monitor display strange colors
– The monitor has been pushed at a sinc great that is too high

Answer 3

– The mother displays distorted images

– The monitor display strange colors

Question 4

A customer complains that he recently purchased monitor no longer displays a picture. You verify that the monitor is powered on and that the video cable is securely fastened to the video port. Which of the following actions she due directly customer to take next?

– Unload then reload the video cards software driver
– Adjust the monitor settings using the controls on the monitor
– Open the computer and switch the video card to a different slot
– Return the monitor for you to examine

Answer 4

Adjust the monitor settings using the controls on the monitor

Question 5

You’ve just installed a new video card in a users Windows workstation. However, when you power the system on, the screen is displayed in 16 colors at 640 x 480 resolution. Which of the following will resolve this problem?

– Download and install the latest driver from the video card manufacturers website
– Reboot the system into safe mode
– Verify that the system bios is compatible with the video card
– Upgrade the monitor to one that supports a higher sync rate

Answer 5

Download and install the latest driver from the video card manufacturers website

Question 6

Your CRT monitor displays a thick black border around the main screen image. What should you use to fix this problem?

– Monitor driver settings
– Monitor hardware controls
– Video card driver settings
– Operating system display settings
– Hardware acceleration settings

Answer 6

Monitor hardware controls

Question 7

One corner of the image on it SVGA Monitor always has a more purple tent then the rest of the image. What is most likely the problem?

– Video card
– Brightness control
– Picture tube
– Data cable
– Power cable
– Contrast control

Answer 7

Data cable

Question 8

You recently upgraded a clients folder workstation from a Windows XP to Windows 7. The client has called to complain that the interface is very slow. For example, after clicking on the start button, the start menu slowly appears on the screen. How can you fix this problem. (Select two)

– Increase the hardware acceleration settings
– Increased the color depth of the display
– Upgrade the video board installed in the system
– Set the visual effects for best performance
– Increase the resolution of the display

Answer 8

– Upgrade the video board installed in the system

– Set the visual effects for best performance

Question 9

A customer complains that he recently purchased Plasma monitor no longer displays a picture. Verify that the monitor is powered on and that the video cable securely fastened to the DVI-I video report. Which of the following actions should you direct the customer to take next?

– Open the computer and switch the video card to a different slot
– Return the monitor for you to examine
– adjust the monitor settings using control on the monitor
–Unload and reload the video card software driver
– Connect the monitor to the VGA port on the video card using a DVI-I to VGA adapter

Answer 9

adjust the monitor settings using control on the monitor

Question 10

Monitor is displaying images using odd colors. Which of the following is a solution to this problem?

– Increase the color depth
– Upgrade the video card
– Decrease the resolution
– Increase the amount of memory on the video card
– Increase screen resolution

Answer 10

Increase the color depth