Printer Troubleshooting

Question 1

You are trying to print complex images on it over laser printer that uses a parallel connection to your workstation. The pages produce cut off the bottom third of each image you print. Which of the following resolutions will fix the problem?
– Install more memory in the laser printer
– Change the parallel port mode on your workstation to ECP mode
– Replace the fuser assembly
– Change the parallel port mode on your workstation to EPP mode
– Upgrade to an IEEE 1284 parallel cable
– Replace the corona wire

Answer 1

Install more memory in the laser printer

Question 2

Which of the following problems is common for dot-matrix printers?
– The print head is clogged with dry ink
– Paper scraps are caught in the feed mechanism
– The corona wires broken
– The printer is out of toner

Answer 2

Paper scraps are caught in the feed mechanism

Question 3

A dotmatrix printer is printing faintly after replacing the print head. What should you do?
– Initialize the ribbon
– Check the toner level
– Install a maintenance kit
– Check the gap between the printer head and the paper

Answer 3

Check the gap between the printer head and the paper

Question 4

Which of the following conditions would typically result in replacing the drum on a laser printer?
– Spots at regular intervals on the page
– Blank page
– Ghost image on the page
– Garbage characters on the page

Answer 4

Spots at regular intervals on the page

Question 5

You have a laser printer that has worked fine until today. Now whenever anything is printed, only blank Pages come out. Which part are you most likely to replace?
– Discharge lamp
– Transfer corona
– Drum
– Static eliminator strip

Answer 5

Transfer corona

Question 6

Which of the following paper types should not be used in inkjet printers?
– Multipurpose paper
– Paper that is not specifically marked for inkjet printers
– Very glossy paper
– Any colored paper

Answer 6

Very glossy paper

Question 7

Which of the following is a symptom of a dirty drum or roller in a laser printer?
– Smudges on the print job
– A faint image on the print job
– Lines or splotches repeated at regular intervals on the print job
– A vertical black or white stripe on the print job

Answer 7

Lines or splotches repeated at regular intervals on the print job

Question 8

Your laser printer prints a vertical black line on every page. You change the toner cartridge but the problem does not go  away. What is most likely the problem?
– A Corona wire is dirty
– The fuser assembly is damaged
– The paper is poor quality
– The photosensitive drum

Answer 8

A Corona wire is dirty

Question 9

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is most likely the problem?
– Secondary Corona
– Print drum
– Fuser rollers
– Primary corona

Answer 9

Fuser rollers

Question 10

When you print from your laser printer, the paper contains the images from previous printouts. Which component should you check? (Select two)
– Transfer roller
– Discharge lamp
– Primary Corona light
– Secondary corona wire
– Rubber scraper

Answer 10

– Discharge lamp

– Rubber scraper

Question 11

A dotmatrix printer is printing faintly after replacing the print head.What should you do?
– Check the toner levels
– Install a maintenance kit
– Initialize the ribbon
– Check the gap between the printer head and the paper

Answer 11

– Check the gap between the printer head and the paper

Question 12

You’re conducting schedule maintenance on a laser printer. You notice that there is a buildup of excess toner inside the interior of the printer. Which of the following is the proper way to remove it?
– Use an antistatic vacuum
– Sweep it out with a small broom
– Blowed out with compressed air
– Wipe it out with a wet, soapy rag using a mild detergent

Answer 12

Use an antistatic vacuum

Question 13

You are testing a printer you just installed, so use the operator panel on the printer to print a test page. Later, you use the printer properties and your computer to print a test page. Instead of the normal test page, you receive several pages with garbled characters on that. What is the most likely cause of the problem?
– Wrong printer driver
– Wrong toner cartridge
– A problem with the primary power supply or the power cable
– Bad printer memory

Answer 13

Wrong printer driver

Question 14

You have just installed a maintenance kit in your laser printer. What should you do next?
– Check the gap between the printer head and the paper
– Reinstall the print drivers
– Reset the page count
– Use the automatic cleaning feature

Answer 14

Reset the page count

Question 15

You replaced the print cartridge on it inkjet printer. What should you do next?
– Replace the ribbon as well
– Send printer to the factory for realignment
– Replace the fuser roller assembly
– Calibrate the printer

Answer 15

Calibrate the printer

Question 16

Your troubleshooting and order laser printer that is creating accordion jams where the paper is crumbled as it exits the printer moving in to the output tray. What can you do to fix the problem?
– Install a maintenance kit
– Replace the drum
– Replace the fuser wires
– Replace the toner cartridge
– Use heavier paper

Answer 16

Install a maintenance kit

Question 17

For the past several days the print jobs from the inkjet printer or missing cars and leaving gaps. What should you do to resolve the problem?
– Use the automatic cleaning future
– Check the gap between the printer head and the paper
– Add additional memory to the printer
– We calibrate the printer color profile

Answer 17

Use the automatic cleaning future