Veterinary Fee’s Flashcards
1
Q
What relevant information do you need to give a client?
A
- Information on the care of in-patients
- The practices complaints handling policy
- Full terms and conditions of business
2
Q
What is included in the terms and conditions of a veterinary business?
A
- Surgery opening times
- Normal hours of business
- Fee or charging structures
- Procedures for second opinions and referrals
- Use of client data
- Access to and ownership of records
3
Q
What can veterinary surgeons charge a fee for?
A
- Provision of services
- Diagnostics
- Treatment
- Advice
- Consumables
- Medication
- Use of facilities
4
Q
What considerations must be made when giving estimates?
A
- Must be given in writing before treatment starts
- Give all reasonable treatment options
- Insurance
- Additional costs
5
Q
What could be reasons for a client not paying?
A
- Dissatisfaction
- Unaware charges were made
- Just not wanting to pay
6
Q
What is usually covered by pet insurance?
A
- Payment of vet fees
- Payment of complimentary therapy
- Third party liability insurance
7
Q
What may be excluded under insurance?
A
- Pre-existing conditions
- Age/breed of animal
- Failing to provide proof of recent boosters/dental examinations
- Medical exclusion period
- Pregnancy
- Predisposed health conditions
8
Q
What is an RVN’s role with insurance?
A
- Giving advice in general terms
- Assisting clients to complete proposal forms
- Collecting insurance payments
