Appointments

Question 1

Who may appointments be with?

Answer 1

• Veterinary nurses
• Veterinary Surgeons
• Other members of the team

Question 2

What are the 5 types of consultations?

Answer 2

• Long term medical cases
• Vaccinations
• Primary consultations
• Euthanasia
• Nurse consultations

Question 3

What should you do when using the telephone in practice?

Answer 3

• Answer between 2 to 4 rings
• Care with hold
• Always refer to the client record
• Always offer an appointment for any clinical symptoms
• Use pet and client names where appropriate
• Recognise emergencies

Question 4

What information do you need from the client?

Answer 4

• Name
• When do they want an appointment
• What the nature of the problem is

Question 5

What do you need to do when the client arrives?

Answer 5

• Identify
• Notify the Vet Surgeon or Vet Nurse
• Determine any special considerations

Question 6

When should a second opinion be gained?

Answer 6

For conformation of diagnosis only

Question 7

When should a referral be gained?

Answer 7

For diagnosis and possible treatment from a different or specialist practice

Question 8

Who should the vet surgeon discuss the case with during referrals?

Answer 8

• The client

- The primary Vet Surgeon

Question 9

What could be categorised as an emergency?

Answer 9

• Severe bleeding or bleeding that doesn’t stop within 5 minutes
• Bleeding from the nose, mouth or rectum
• Coughing up blood
• Blood in urine
• Choking
• Difficulty breathing
• Persistent gagging or coughing
• Inability to or painful passing of urine or faeces
• Eye injuries
• Ingestion of poison
• Seizures
• Ataxia
• Severe lameness
• Fractured bones
• Obvious pain or anxiety
• Open wounds
• Heat stress/stroke
• Severe vomiting or diarrhoea
• Refusal to eat or drink
• Unconsciousness
• Dystocia
• Abdominal pain

Question 10

What poisons might an animal accidentally ingest?

Answer 10

• Antifreeze
• Xylitol
• Chocolate
• Rodenticides
• Grapes/raisins
• Household medications

Question 11

What are signs than an animal is in pain?

Answer 11

• Whining
• Glazed eyes
• Bumping into things

Question 12

What are signs of heat stress/stroke?

Answer 12

• Panting
• Red tongue
• Weakness
• Dizziness
• Thick sticky saliva
• Vomit
• Pale or red gums

Question 13

What are signs of potential contagious cases?

Answer 13

• Vomiting
• Diarrhoea
• Nasal discharge
• Ocular discharge
• Coughing
• Itchiness
• Swollen glands
• Pyrexia

Question 14

What three appointment categories are cases placed into?

Answer 14

• No appointment needed
• Appointment needed in a few days
• Urgent appointment needed

Question 15

How are triage cases classified?

Answer 15

• First priority
• Second priority
• Third priority
• Fourth priority

Question 16

What is a first priority triage case?

Answer 16

• Critical patient

- Treatment must be initiated ASAP and should immediately brought to the treatment room

Question 17

What is a second priority triage case?

Answer 17

• Urgent patient
• Currently stable but may become a first priority patient
• Treatment needs to be initiated within minutes to hours

Question 18

What is a third priority triage case?

Answer 18

• Patient is stable
• Pressing problem that is not critical
• Treatment should be initiated within hours

Question 19

What is a fourth priority triage case?

Answer 19

• Patient is completely stable

- Needs evaluation but not urgently