Verbal and Nonverbal Communication

Question 1

The use of words to convey a message

Answer 1

Verbal Communication

Question 2

written
and oral communication.

Answer 2

Verbal Communication

Question 3

involves any type of
interaction that makes use of the written word

e.g. letters, texting, emails, books

Answer 3

Written Communication

Question 4

the exchange of information
and ideas through spoken word

e.g. face-face conversation, speech, radio/tv hosting and interview

Answer 4

Oral communication

Question 5

Three major differences between the oral and written communication

Answer 5

1. Formal versus Informal
2. Synchronous versus Asynchronous
3. Recorded versus Unrecorded

Question 6

People generally use ________ communication
informally while __________ is used
formally.

Answer 6

spoken/oral; written

Question 7

__________ communication is communication that takes
place in real time, such as a conversation with a friend.
In contrast, _____________communication is
communication that is not immediate and occurs over
longer periods of time, such as letters, email, or even text
messages.

Answer 7

synchronous; asynchronous

Question 8

________ communication is generally archived and
recorded for later retrieval while ________
communication is generally not recorded.

Answer 8

Recorded; Unrecorded

Question 9

The use of body language
to convey a message.

This involves conveying
information without using
words.

Answer 9

Non-verbal comunication

Question 10

Facial Expressions
• Gestures
• Paralinguistics
• Body Language and Posture
• Proxemics
• Eye Contact
• Haptics
• Appearance

Answer 10

Nonverbal communication

Question 11

are responsible for
a huge proportion of nonverbal
communication.

Answer 11

Facial Expression

Question 12

While nonverbal communication and
behavior can vary dramatically
between cultures, the facial
expressions for happiness, sadness,
anger, and fear are similar throughout
the world. [T or F]

Answer 12

TRUE

Question 13

Deliberate movements and signals are an
important way to communicate meaning without
words.

Answer 13

Gestures

Question 14

categories of gestures

Answer 14

1. Emblems
2. Illustrators
3. Adapters

Question 15

conventionalized movements of the hands,
head, and body that are understood by most members
of one culture.

e.g. Putting the index finger on your lips. (Ssshhhh. Keep quiet.)

Answer 15

Emblem

Question 16

hand and body movements that
demonstrate and reinforce meanings intended to be verbal
messages.

e.g. Pointing at your sweater on the chair. (It’s lying over there.)

Answer 16

Illustrators

Question 17

unintentional hand, arm, leg or other
bodily movements used to reduce stress or relieve
boredom.

e.g. Nail-biting while waiting for your turn at the doctor’s clinic.

Answer 17

Adapters

Question 18

It refers to vocal
communication that is
separate from actual language.

This includes factors such as
tone of voice, loudness,
inflection, and pitch.

Answer 18

Paralinguistics

Question 19

Posture and movement can also
convey a great deal of
information.

These nonverbal behaviors can
indicate feelings and attitudes of
a person.

Answer 19

Body Language and Posture

Question 20

People often refer to their need for
“personal space,” which is also an
important type of nonverbal
communication.

The amount of distance we need and the
amount of space we perceive as
belonging to us is influenced by a
number of factors including social
norms, cultural expectations, situational
factors, personality characteristics, and
level of familiarity

Answer 20

Proxemics

Question 21

Four distinct space

Answer 21

1. Public Space
2. Social Space
3. Personal Space
4. Intimate Space

Question 22

is the space that characterizes how close we sit or stand to
someone, like a public figure or public speaker. So, if you are at an event
listening to a professor give a lecture, you are probably about 12 - 25 feet
away.

Answer 22

Public Space

Question 23

means we’re getting a little closer, about 4 - 12 feet away. This
is the kind of space you’re probably in if you’re talking to a colleague or a
customer at work

Answer 23

Social Space

Question 24

is even closer. In this case, you’re probably about 1 - 4 feet
away from someone. This is reserved for talking to friends or family.

Answer 24

personal Space

Question 25

is for people who you are very close to. In this case, you’re
probably less than a foot away and you might even be touching the other
person. This is the space you’re in with a romantic partner.

Answer 25

Intimate Space

Question 26

The eyes play an important role in
nonverbal communication and such
things as looking, staring and
blinking are important nonverbal
behaviors.

When people encounter people or
things that they like, the rate of
blinking increases and pupils dilate.

Answer 26

Eye Contact

Question 27

Communicating through touch is
another important nonverbal
behavior.

There has been a substantial
amount of research on the
importance of touch especially in
infancy and early childhood.

Answer 27

Haptics

Question 28

Our choice of color, clothing,
hairstyles, and other factors
affecting appearance are also
considered a means of nonverbal
communication.

Research on color psychology has
demonstrated that different colors
can evoke different moods.

Answer 28

Appearance