Vendor, Consultant, and Investment Firm Membership Levels and Offerings Flashcards
Foundational and Strategic Membership
- Organization Access to KLAS online research tools
- Best in KLAS report
- Semi-annual executive update calls
- Executive Deep Dive/Insight Session (KPI Engagement)
Strategic Membership Package Options
- Additional Deep Dive Engagements with Core Teams
- Custom Research Project
- Decision Insights
- M&A Advisory Services
- Platinum KLAS Plus
- Report Package
- Strategic Report Engagement & Partnerships
Organization Access to KLAS online research tools
Access to customer ratings, trending, and commentary on software, services, equipment, and/or international software product areas as specified in the membership agreement.
Best in KLAS report
Electronic copy of the related areas in the report specified in the agreement.
Summary of performance data collected over the past 12 months (SW and some PSF segments) or 18 months (payers and other PSF segment) that ranks the top overall vendors as well as category leaders. This report is organized by market segment.
SW and PSF Data Due Date: The second Friday after Thanksgiving. In 2020, the data due date will be December 4.
SW and PSF Publish Date: January 31
Semi-annual executive update calls
Member’s strategy update, KLAS findings, collaboration, and discussion around high-interest industry topics.
Executive Deep Dive/Insight Session (KPI Engagement)
In-depth review of core product performance with the executive team. Identify areas impacting client success, highlighting top 1-2 key opportunities for improvement, and providing a sounding board.
Report Package
Online access to selected reports, including a 72-hour pre-publish review of purchased reports.
Platinum KLAS Plus
Advanced Platinum KLAS tools for customized notifications, regionalized performance data filter, customer product views, and pending/expiring survey status.
Strategic Report Engagement & Partnerships
Collaboration on topics/scope of specific reports, research updates, report debrief, and distribution rights.
Additional Deep Dive Engagements with Core Teams
Focused performance review of product/solution area, sales, customer service, & other teams.
Decision Insights
Access to the KLAS portal for insights into healthcare organization purchasing decisions, including the anticipated timeline, vendors being replaced/considered/selected, and customer insights about their plans or key criteria. Access is specified for one or more market segments.
Custom Research Project
i.e., tailored customer satisfaction/future plans research, principles of success, competitive landscape insights, etc.)
M&A Advisory Services
Due diligence, market intelligence, primary research, and advisory services. Pre and post-acquisition market and company assessments.
