VBHC - week 1 Flashcards

1
Q

Micheal porter

A
  • Value chain:
    o All the activities business organization performs, which together create a valuable product or service
  • Central premise:
    o In any industry, a successful and sustainable enterprise needs to create value for its clients – particularly in a competitive market
  • If you want to maintain a successful organization, you need to provide value for your clients. You also need to keep up witch improvement from competitors, otherwise your clients might go elsewhere. Porter used to focus on the US, his remarks are applicable to many other systems.
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2
Q

value

A

outcomes/ costs

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3
Q

What do patients want?

A
  • To get better
    à Best possible treatment outcomes: the outcomes of treatments are highly important to patients. Outcomes are one element of value. But there is another element to “value”. The people that provide (people working in healthcare) healthcare are getting something in return for their energy/performance.
    à Treatments come at a price, we pay our healthcare professionals (trough health insurance in this country, some pay directly for a service).
    o Some treatments are more expensive than others
    o Some providers charge higher prices than others for the exact same treatment
     If 2 providers/treatments have the exact same outcome, we should go for the less costly one.
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4
Q

key principle of value (IMPORTANT)

A

Value in health care is created at the level of medical conditions, over the full cycle of care

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5
Q

Integrated Practice Unit (IPU)

A

multidisciplinary team, coordinating all the services necessary to address a medical condition

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6
Q

Value-based competition

A
  • Excellent providers rewarded with more patients, more patients receiving excellent care
  • Providers that cannot keep up should restructure or go out of business (which would be good for patient value!) it may then be the best for the patients.

“If value improves, patients, payers, providers and suppliers can all benefit while the economic sustainability increases” (Porter 2010)

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7
Q

Integrated care

A

‘A coherent and coordinated set of services which are planned, managed and delivered to individual service users across a range of organizations and by a range of co-operating professionals and informal carers’ (Minkman, 2012, p. 8, Raak et al., 2003)

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8
Q

porter and health care goal

A

goal = patient value

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9
Q

why conclude that value = outcomes/ costs?

A

value is what matters most to patients, so outcomes over costs

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10
Q

what do patients value?

A

The health status they achieve (outcomes) and the price they have to pay for it (costs)

value=outcomes/costs
Optimizing this equation becomes the central goal –> the best outcomes, as efficiently as possible.

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11
Q

Implications for payment

A

 Value-based payment covers the full care cycle of a certain condition.
* Bundled payments that cover all the necessary activities.
* For chronic conditions, bundled payments covering episodes of care.
Payments should cover full medical bill of all services and activities that were needed

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12
Q

VBHC

A
  • Integrated care
  • Shared decision making
  • Measuring outcomes and costs
  • Benchmarking health care providers
  • Value based payments
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13
Q

What is value based healthcare?

A

The optimal balance between the gain in health, costs and societal value in light of characteristics of the individual patient (personality, preferences, socio-economic, status, comorbidity, grade of disease etc.) = data-driven health care

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14
Q

What is value based healthcare?

A

The optimal balance between the gain in health, costs and societal value in light of characteristics of the individual patient (personality, preferences, socio-economic, status, comorbidity, grade of disease etc.) = data-driven health care

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15
Q

Dashboard

A
  • Clear view on the patient status
  • Longitudinal monitoring and bench marking – fear
    o People at the same stage in their disease, so you know what care to give them
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16
Q

Value based health care in the Netherlands
What’s the issue?

A
  • How can the fragmented, siloed health system be redesigned?
  • The way we pay for healthcare incentivizes volume instead of value (Porter, 2010)
  • We measure quality mainly with process indicators instead of outcome indicators (Porter et al., 2016)
  • There is a call for balance between measuring for accountability and measuring for improvement (Meyer et al., 2012; Elg et al., 2013)
  • We need ‘orchestrated teams’ (multidisciplinary teams) that take responsibility for the ‘full cycle of care’ (Bohmer, 2016, p.710; Porter, 2010, p. 2478)
17
Q

What is value?

A

‘Value is health outcomes achieved per dollar spent’ (Porter, 2010, p. 2477)

18
Q

Focus on outcomes: Porter’s three tiers and ICHOM

A

TIER 1
- health status achieved or retained
- for example survival rate

TIER 2
- time to recovery or time to return to normal activities
- for example time to remission; nosocomial infections

TIER 3
- sustainability of health recovery
- for example cancer recurrence

19
Q

PREMs

A

(patient reported experience measures), Patient satisfaction, CQ index, e.g. factor Communication with doctors:
o Doctors treat me with respect, take me seriously, listened carefully, explained things clearly, spent enough time, kept their appointments (Stubbe, Gelsema, Delnoij, 2007)

20
Q

NPS

A

= net promoting score
o What is the likelihood that you would recommend this hospital to a friend or colleague? NPS= % prospectors- % detractors
o Its about how satisfied you are

21
Q

PROMs

A

o Any report of the status of a patient’s health condition that comes directly from the patient, without interpretation of the patient’s response by a clinician or anyone else (Rothrock, Kaiser & Cella, 2011)
o EQ-5D Index/VAS; Disease specific: Oxford Hip Score, Oxford Knee Score, Aberdeen Varicose Vein Score; before and after measurement
o For example: Have you had any trouble with washing and drying yourself (all over) because of your hip?
o The thing you can measure

22
Q

systems integration

A
  • political environment
  • regulations on competition, paying for health care
23
Q

organizational integration

A
  • collaboration between organizations
  • strategic partnerships, sharing information, new contracts
24
Q

professional integration

A
  • collaboration between professionals
  • partnerships based on shared competences, joint responsibility
25
Q

clinical and service integration

A
  • smooth process of care and service delivery
  • person-focused care, multidisciplinary meeting, shared decision making
26
Q

functional integration

A

‘technical’ preconditions (ICT, facilities)
- support: information management, organizing quality improvement

27
Q

normative integration

A
  • social ‘preconditions’
  • shared vision and shared values, trust
28
Q

Integrated Practice Units (IPUs) in Porter’s papers (Porter and Lee, 2013, p.53-55)
What is a integrated practice unit?

A

A dedicated team made up of clinical and non-clinical personnel
* Organized around the patient’s medical condition;
* Organized or experienced as an organizational unit;
* Taking responsibility for outcomes and costs full cycle of care;
* Taking responsibility for engaging patients and their families in care;
* Co-located in dedicated facilities;
* Measuring outcomes and costs using a common measurement platform;
* Meeting formally and informally on a regular basis to discuss patients, processes and outcomes.

29
Q

Creating a quality dashboard

A
  • Use a bottom-up approach
  • Engage both care professionals and patients
  • Start with improvement indicators and complement these with accountability indicators
  • Use existing data structures
  • Distinguish indicators (signals) and their key determinants (managing performance)
  • Formulate ambitious ‘stretch’ goals