Values and Norms Flashcards
1
Q
Values and Norms are concepts
A
that relate to employee behavior and how we shape that behavior for our needs.
2
Q
What is a value?
A
It is like a policy - it can be vague - we respect resident rights
3
Q
What is a norm?
A
is specific - like a procedure (It implements the value - we address all residents in a calm voice by their last name - expected behavior
