Barriers to Communication

Question 1

What are the barriers to communcation

Answer 1

1) agenda carrying 2) selective hearing 3) differences in knowledge 4) filter effect 5) subgroup allegiance 6) status differences 7) language barriers 8) self protection 9) information overload

Question 2

What is agenda carrying?

Answer 2

Employees skew information based on personal needs

Question 3

What is Selective hearing

Answer 3

Employees filter unpleasant information (incapable of understanding)

Question 4

Describe difference in knowledge

Answer 4

People perceive information differently based on knowledge

Question 5

What is filter effect?

Answer 5

Tells manager only what they think the manager wants to hear

Question 6

What is a subgroup allegiance?

Answer 6

A subgroup demands allegiance from its members (nurses, kitchen staff)

Question 7

Status difference

Answer 7

Staff hesitant to approach a member of a higher status, nurse aide to doctor

Question 8

Language barrier includes

Answer 8

Staff does not understand technical jargon

Question 9

Describe self protection

Answer 9

Staff withholds information that reflects negatively on themselves

Question 10

Information overload is

Answer 10

Too much information and staff shuts down