Hiring Statistics

Question 1

How long must employment applications be retained?

Answer 1

Six months per EEOA

Question 2

Statistics that must be kept include

Answer 2

Number of applicants hired and interviewed and the rate of the applicants and who was hired

Question 3

What is adverse impact?

Answer 3

Hiring rate of minorities must be at least 80% of the majority. If you hire 10 whites then you must hire 8 minorities

Question 4

What is a job description?

Answer 4

Specifies job title, experience and education requirements, salary, benefits, who you report to and the tasks of the job

Question 5

What is job analysis?

Answer 5

The mental process of collecting information about the duties, responsibilities necessary skills, outcomes and work environment of a particular job

Question 6

What is job specification?

Answer 6

Describes or is a written description of the knowledge, skills, education, experience and abilities you believe are essential to performing a particular job

Question 7

What are 3 marketing challenges?

Answer 7

1) Intangibility 2) Inseparability 3) Inconsistency

Question 8

What is Intangibility?

Answer 8

Unlike a Hilton, customers cannot know what it is like to be in your facility without having actually been there. We need to convince them that we will take care of them.

Question 9

Describe inseparabiltiy

Answer 9

Customers perceive a single instance of bad service by one employee as bad service provided by the entire company. One bad employee can destroy your business

Question 10

What is inconsistency?

Answer 10

Service varies from shift to shift, late night shift is typically the worse

Question 11

What are the types of progressive discipline

Answer 11

1) Verbal warning 2) 3 write-ups 3) termination