Value Added Services Flashcards

1
Q

What are pharmacists and pharmacy organizations marketers of? (2)

A
  • goods

- value added services

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2
Q

What are challenges for pharmacists/ organizations? (3)

A
  • identify consumers
  • evaluate needs
  • develop products to meet consumer needs along with personal, professional, and organizational needs
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3
Q

The purpose of public health is to: (3)

A
  • prevent disease
  • promote health
  • prolong life among the population as a whole
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4
Q

T/F Activities of public health aim to provide conditions in which people can be healthy and focus on ENTIRE populations

A

TRUE

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5
Q

T/F Public health DOES focus on the individual patients or disease

A

FALSE: DOES NOT

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6
Q

What is the primary role of pharmacist in public health?

A

assuring safe and effective use of medications (sage guarding preparation and distribution of drug products)

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7
Q

T/F Pharmacists’ role in health care have evolved over time

A

TRUE

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8
Q

T/F The GA pharmacy practice act changed after Hurricane Katrina

A

TRUE

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9
Q

What are the 3 major functions of public health?

A
  • assessment
  • policy development
  • assurance
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10
Q

3 Major Functions of Public Health:

_________: of patient, population, disease state

A

assessment

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11
Q

3 Major Functions of Public Health:

_____:rules and regulations of what we can and can’t do as pharmacists

A

policy development

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12
Q

3 Major Functions of Public Health:

_______: quality control and quality assurance

A

assurance

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13
Q

RPh collaborate to identify ideal treatment regimens using: (3)

A
  • clinical information (i.e. guidelines, primary literature)
  • epidemiological data
  • economic data
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14
Q

What are some examples of public health value added services? (3)

A
  • immunization delivery (increase access to vaccines–> increased # of americans vaccinated–> preventable morbidity and mortality)
  • smoking cessation (increase education–>prevent morbidity and mortality)
  • medication errors
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15
Q

______ + _______ initiatives meet the business plan

A

pharmacist + public health

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16
Q

T/F The process of “business planning” for value added services is the same for a product or a service.

A

TRUE

17
Q

What all is included in the business planning process for value added services? (5)

A
  • mission and vision statement
  • evaluate the market
  • consider the competition
  • willingness and ability to pay
  • SWOT analysis
18
Q

When evaluating the market, you should target…

A

the largest population size; target those also outside the patient (caregivers, physicians)

19
Q

Who typically pays for value added services? (4)

A
  • patients
  • third party payers
  • government
  • employers
20
Q

T/F Value added services CAN be added with the “hope” that consumers will accept them

A

FALSE: CANNOT

21
Q

Yes or No: Should pharmacy managers use business planning as a tool to evaluate a value-added service

A

YES