VA Real Estate Complaint Procedures

Question 1

Once a complaint is filed the DPOR

Answer 1

conducts an investigation to determine if the complaint falls under its jurisdiction

Question 2

An information meeting is held between the parties

Answer 2

Informal Fact-Finding Conference (IFF)

Question 3

Complaint Handling - STEP 1

Complaint is filed with

Answer 3

DPOR

Question 4

Complaint Handling - STEP 2

DPOR analyzes the

Answer 4

COMPLAINT

Question 5

Complaint Handling - STEP 3

Investigation or

Answer 5

REMEDIATION

Question 6

Complaint Handling STEP 4

Adjudication

Answer 6

Adudication

Question 7

Complaint Handling STEP 5
IFF

Answer 7

Conference

Question 8

Complaint Handling STEP 6

VREB gives final

Answer 8

desicion

Question 9

Your license could be

Answer 9

Suspended

Question 10

A fine can be

Answer 10

Levied

Question 11

The license of your broker can be revoked or

Answer 11

Suspended

Question 12

Your broker can be

Answer 12

Fined

Question 13

Can issue reprimand or require additional

Answer 13

Education