Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BCIS 3610 - Basic Info System > Using MIS Chapter 8 > Flashcards

Using MIS Chapter 8 Flashcards

1
Q

Active Lurker

A

Someone who reads, consumes, and observes activity in one social medium and then broadcasts it in another medium.

-An example is someone who sees an interesting feature in a SM presence and sends a link to that feature to his or her friends.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Capital

A

Resources that are invested with the expectation of future gain.

-this traditional definition refers to investments into resources such as factories, machines, manufacturing equipment, and the like.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Communities

A

Groups of people related by a common interest.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Connection Data

A

In social media systems, data about relationships.

-On Facebook, for example, the relationships to your friends are connection data. The fact that you’ve liked particular organizations is also connection data.

Connection data differentness SMIS from Web site applications.
Only social networking applications store and process connection data.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Conversion Rate

A

Measures the frequency that someone who clicks on an ad makes a purchase, “likes” a site, or takes some other action desired by the advertiser.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Crowdsourcing

A

The dynamic social media process of employing users to participate in product design or redesign.

-eBay often solicits customers to provide feedback on their eBay experience.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Defenders of Belief

A

share a common belief and form their hive around that belief. They seek conformity and want to convince others of the wisdom of their belief.

Defenders of belief communities facilitate activities like sales and marketing. They are not effective for activities that involve innovation or problem solving. Such groups can form strong bonds and allegiance to an organization.

-In social media, a community that shares a common strongly held belief; such groups seek conformity and want to convince others of the wisdom of their belief.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Enterprise 2.0

A

The application of social media to facilitate the cooperative work of people inside organizations.

Enterprise 2.0 can be used in operations and manufacturing to enable us to share knowledge and problem-solving techniques.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Folksonomy

A

is content structure that has emerged from the processing of many user tags.

-A structure of content that emerges from the activity and processing of many users.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Hives

A

In social media, a group of people related by a common interest.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Human Capital

A

The investment in human knowledge and skills with the expectation of future gain.

-by taking this class, you are investing in your own human capital. you’re investing your money and time to obtain knowledge that you hope will differentiate you from other workers and ultimately give you a wage premium in the workforce.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Hyper-social Organization

A

An organization that uses social media to transform its interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Key Users

A

Users trained to perform social media (SM) engagement and management tasks.

-are personnel trained to perform SM engagement tasks.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Mashup

A

The combining of output from two or more Web sites into a single user experience.

occur when the output from two or more Web sites is combined into a single user experience.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

My Maps

A

A browser-based mapping system provided by Google that enables users to mash up their content with content provided by others as well as with maps provided by Google.

Google’s My Maps is an excellent mashup example.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Pay per Click

A

Revenue model in which advertisers display ads to potential customers for free and pay only when the customer clicks.

advertisers display ads to potential customers for free and pay only when the customer clicks.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

SEAMS

A

In social media, a process for transitioning organizational messaging from a structured to a dynamic process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Seekers of the Truth

A

In social media, a community that shares to learn something, solve a problem, or make something happen.

-share a common desire to learn something, solve a problem, or make something happen.

They can be useful in a customer service activity, as long as they don’t conclude that the best way to solve a product problem is to use another company’s product, something they might do because such groups seldom form a strong bond to an organization.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

SLATES

A

Acronym developed by Andrew McAfee that summarizes key characteristics of Enterprise 2.0: search, links, author, tagged, extensions, signaled.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Social Capital

A

The investment in social relations with expectation of future returns in the marketplace.

-When you attend a business function for the purpose of meeting people and reinforcing relationships, you are investing in your social capital. Similarly, when you join LinkedIn or contribute to Facebook, you are (or can be) investing in your social capital.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Social CRM

A

CRM that includes social networking elements and gives the customer much more power and control in the customer/vendor relationship.

is a dynamic, SM-based CRM process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Social Media (SM)

A

The use of information technology to support the sharing of content among networks of users.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Social Media Application Providers

A

Companies that operate social media sites. Facebook, Twitter, LinkedIn, and Google are all social media application providers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Social Media Information System (SMIS)

A

An information system that supports the sharing of content among networks of users.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Social Media Policy

A

A statement that delineates employees’ rights and responsibilities when generating social media content.

26
Q

Social Media Sponsors

A

Companies and other organizations that choose to support a presence on one or more social media sites.

27
Q

Strength of a Relationship

A

In social media, the likelihood that a person or other organization in a relationship will do something that will benefit the organization.

is the likelihood that the entity (person or other organization) in the relationship will do something that benefits the organization.

28
Q

Tribes

A

In social media, groups of people related by a common interest.

29
Q

Use Increases Value

A

The concept that the more people use a site, the more value it has, and the more people will visit. Furthermore, the more value a site has, the more existing users will return.

meant the more people used a site, the more value it had, and the more people would visit.

30
Q

User-Generated Content (UGC)

A

Content on an organization’s social media presence that is contributed by nonemployee users.

UGC is the essence of SM relationships.

31
Q

Value of Social Capital

A

Value of social network that is determined by the number of relationships in a social network, by the strength of those relationships, and by the resources controlled by those related.

32
Q

Viral Hook

A

An inducement that causes someone to share an ad, link, file, picture, movie, or other resource with friends and associates over the Internet.

is some inducement, sick as a prize or other reward

33
Q

Web 2.0

A

Web-delivered services and content that are paid for by advertising.

34
Q

Content Data

A

In social media systems, data and responses to data that are contributed by users and SM sponsors.

35
Q

According to Henk Flap, the ________ is determined by the number of relationships in a social network, by the strength of those relationships, and by the resources controlled by those related.

A

value of social capital

36
Q

The first step that a hyper-social organization should take to manage the risk of employee communication is to develop and publicize a(n) ________ policy.

A

social media

37
Q

According to Gossieaux and Moran, which of the following activities are seekers of the truth most likely to facilitate?

A

operations

38
Q

Social networking procedures are more informal for SM sponsors than they are for social networking users.

True or False

A

False

39
Q

A characteristic of Web 2.0 is that the value of a site increases with an increase in users and use.

True or False

A

True

40
Q

A ________ is an information system that supports the sharing of content among networks of users.

A

social media information system (SMIS)

41
Q

________ is the use of information technology to support the sharing of content among networks of users.

A

Social media

42
Q

Social media sponsors are the companies that operate SM sites.

True or False

A

False

43
Q

Which of the following is an SM application provider?

A

LinkedIn

44
Q

Which of the following components of McAfee’s Enterprise 2.0 Model involves the creation of enterprise content via blogs, wikis, discussion groups, presentations, etc.?

A

authoring

45
Q

A person who sees an interesting feature in an SM presence and sends a link to that feature to friends is an active lurker.

True or False

A

True

46
Q

Which of the following observations regarding the value of social capital is true?

A

Social capital depreciates and such depreciation can be ameliorated by adding something of value to interactions.

47
Q

A(n) ________ is an inducement that is awarded to social media users for passing communications along through different tiers of communities in social media.

A

viral hook

48
Q

________ is the application of social media to facilitate the cooperative work of people inside organizations.

A

Enterprise 2.0

49
Q

According to Gossieaux and Moran’s model of the hyper-social organization, channels transmit knowledge, whereas networks transmit data.

A

False

50
Q

Which of the following is true of Web 2.0?

A

Most ads on social media generate revenue only when customers click on them.

51
Q

Google’s ________ is an excellent mashup example.

A

MyMaps

52
Q

According to McAfee, pushing enterprise content to users based on subscriptions and alerts is a characteristic of the ________ component of Enterprise 2.0.

A

Signals

53
Q

Which of the following revenue models is most likely followed by companies providing Web 2.0 services?

A

pay-per-click

54
Q

Only social networking sites present user and responder content, but both Web sites and social networking applications store and process connection data.

True or False

A

False

55
Q

A student invests money and time in a business administration course. In this example, the student invests in ________.

A

Human Capital

56
Q

Web 2.0 encourages companies to provide software ________.

A

as a free service

57
Q

The primary risk of peer-to-peer support is loss of control.

True or False

A

True

58
Q

Human capital is the investment in social relations with the expectation of returns in the marketplace.

True or False

A

False

59
Q

________ are the companies that operate SM sites.

A

SM application providers

60
Q

A social media policy used by hyper-social organizations is a statement that ________.

A

delineates employees’ rights and responsibilities

61
Q

In McAfee’s SLATES Enterprise 2.0 model, “A” stands for ________.

A

authoring

62
Q

Which of the following revenue models is most likely followed by companies providing Web 2.0 services?

A

pay-per-click

BCIS 3610 - Basic Info System (20 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions