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Human Computer Interaction > User Support / Universal Design > Flashcards

User Support / Universal Design Flashcards

1
Q

It is the process of designing products that are accessible by all users in all circumstances, taking account of human diversity in disabilities, age, and culture.

A

Universal Design / User Support

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2
Q

It is the most revolutionary element of design presently that affects us all.

A

Universal Design

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3
Q

This benefits a wide range of people with varying learning style, preferences, and abilities.

A

Universal Design

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4
Q

What are the seven universal design principle that the North Carolina State University proposed?

A
  1. Equitable Use
  2. Flexibility in Use
  3. Simple and Intuitive Use
  4. Perceptible Information
  5. Tolerance for Error
  6. Low Physical Effort
  7. Size and Space for Approach and Use
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5
Q

This design is useful and market able to people with diverse abilities.

A

Equitable Use

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6
Q

This design accommodates a wide range of individual preferences and abilities.

A

Flexibility in use

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7
Q

The use of this design is easy to understand, regardless of the user’s experience, knowledge, language skills, or current concentration level.

A

Simple and Intuitive use

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8
Q

This design communicates necessary information effectively to the user, regardless of ambient conditions or the user’s sensory abilities.

A

Perceptible Information

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9
Q

This design minimizes hazards and the adverse consequences of accidental or unintended actions.

A

Tolerance for error

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10
Q

This design can be used efficiently and comfortably and with a minimum of fatigue.

A

Low Physical Effort

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11
Q

This talks about the appropriate size and space are provided for approach, reach, manipulation, and use regardless of the user’s body size, posture, or mobility.

A

Size and Space for approach and use

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12
Q

The Seven universal design principle was proposed by what university and in what year?

A

North Carolina State University | 1990

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13
Q

What are the three key areas that designer considers?

A
  1. Designing for users with disabilities
  2. Designing for different age groups
  3. Designing for cultural differences
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14
Q

This is the rise in the use of graphical interfaces reduces the possibilities for visually impaired users

A

Visual Impairment

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15
Q

This design has little impact on the use of an interface and it is about captioning audio content making audio files easier and more efficient to index and search

A

Hearing Impairment

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16
Q

This design talks about the user with physical disabilities vary in the amount of control and movement over their hands impact in mouse control difficulty

A

Physical Impairment

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17
Q

This system tracks eye movements to control the cursor

A

Eye Gaze System

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18
Q

This provide a number of tools for communication, including synthetic speech and text-based communication and conferencing systems.

A

Multimedia Systems

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19
Q

This talks about Multimedia systems where it provide a number of tools for communication, including synthetic speech and text-based communication and conferencing systems.

A

Speech Impairment

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20
Q

These are users with cognitive disabilities such as _____ can find textual information difficult

A

Dyslexia

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21
Q

This affects a person’s ability to communicate and interact with people around them and to make sense of their environment.

A

Autism

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22
Q

What are the problems that people with Autism face?

A
  1. Social Interaction
  2. Communication
  3. Imagination
23
Q

How might universal design of technology assist people with autism?

A

Communication and Education

24
Q

This can provide social interaction in cases where lack of mobility or speech difficulties and reduce fact-to-face possibilities.

A

Email and Instant Messaging

25
Q

In this key area it talks about people who has Visual, Physical, Hearing, Speech Impairment, Dyslexia, and Autism

A

Designing for users with disabilities

26
Q

In this key area it talks about the following:

  • Older people: email and instant messaging, can provide social interaction in cases where lack of mobility or speech difficulties and reduce face-to-face possibilities.
  • Children Information in Graphics, sound and text, Pen-based interfaces, touch or handwriting, may be easier for children than keyboard and mouse.
A

Designing for different age groups

27
Q

In this key area it talks about the following:

  • The other factors such as age, gender, race, sexuality, class, religion and political persuasion, may all influence an individual’s response to a system
  • The designer practice universal design which includes language, cultural symbols, gestures and use of color.
A

Designing for cultural differences

28
Q

This talks about when a interactive system is properly designed, the user will require varies assistance at various times.

A

User Support

29
Q

Their familiarity with the system, the job they are trying to do, and so on. There are four main types of assistance that user requires.

What are those 4?

A
  1. Quick Reference
  2. Task-Specific help
  3. Full explanation
  4. Tutorial
30
Q

This provide easy access to the information end users need to use your product or service effectively

A

Quick References

31
Q

This required how to apply the tool to his particular problem

A

Task-Specific Hlep

32
Q

This is used when the more experienced or inquisitive user may require a full explanation of a tool or command.

A

Full Explanation

33
Q

This Particularly aimed at new users of a tool and provides step-by-step instruction (perhaps by working through examples) of how to use the tool.

A

Tutorial

34
Q

This access help at any time during his interaction with the system

A

Availability

35
Q

This features provided should be accurate and complete

A

Accuracy and Completeness

36
Q

This talks about online help should also be consistent with paper documentation in terms of content, terminology and style of presentation.

A

Consistency

37
Q

This is when the system is behaving unexpectedly or has failed altogether the help system should be correct error handling and predictable behavior

A

Robustness

38
Q

This allows each user to interact with it in a way appropriate to his needs, experience and task.

A

Flexibility

39
Q

This talks about the help system should not prevent the user from continuing with normal work.

A

Unobtrusiveness

40
Q

Ideally, run concurrently with main application.

A

Availability

41
Q

If provided proves not to match the actual behavior of the system the user will become disillusioned (disappointed) with the help facilities.

A

Accuracy and completeness

42
Q

The textual help system on a non-windowed interface may interrupt the user’s work.

A

Unobtrusiveness

43
Q

This talks about the possible solution to this is split-screen presentation

A

Unobtrusiveness

44
Q

This talks about a number of different approaches to providing help each of which meets a particular need

A

Approaches to user support

45
Q

It talks about how it varies from simple captions to full adaptive help and tutoring system

A

Approaches to user support

46
Q

This talks about the user requests help on a particular command and is presented with a help screen or manual page describing it

A

Command Assistance

47
Q

This talks about in command line interfaces, command prompts provide help, usually in the form of correct usage prompts when the user encounters an error.

A

Command Prompt

48
Q

This is used in menu-based system to provide help on menu options

A

Context Sensitive Help

49
Q

This talks about the user gets how the application works by experimenting with examples and demonstration of how to perform a task

A

Online Tutorials

50
Q

These are paper documentation available on computer and are difficult to browse

A

Online Documentation

51
Q

This allow the user to complete the task safely, quickly, and accurately.

A

Wizards

52
Q

This allow the user to move back a step as well as forward, will provide a progress indicator showing how much of the task is completed and how many steps remain, and will offer sufficient information to allow the user to answer the questions

A

Wizards

53
Q

These Software tools that monitor user behavior and offer suggestions or hints when they recognize familiar sequences.

A

Assistants

Human Computer Interaction (7 decks)

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