User Support / Universal Design Flashcards
It is the process of designing products that are accessible by all users in all circumstances, taking account of human diversity in disabilities, age, and culture.
Universal Design / User Support
It is the most revolutionary element of design presently that affects us all.
Universal Design
This benefits a wide range of people with varying learning style, preferences, and abilities.
Universal Design
What are the seven universal design principle that the North Carolina State University proposed?
- Equitable Use
- Flexibility in Use
- Simple and Intuitive Use
- Perceptible Information
- Tolerance for Error
- Low Physical Effort
- Size and Space for Approach and Use
This design is useful and market able to people with diverse abilities.
Equitable Use
This design accommodates a wide range of individual preferences and abilities.
Flexibility in use
The use of this design is easy to understand, regardless of the user’s experience, knowledge, language skills, or current concentration level.
Simple and Intuitive use
This design communicates necessary information effectively to the user, regardless of ambient conditions or the user’s sensory abilities.
Perceptible Information
This design minimizes hazards and the adverse consequences of accidental or unintended actions.
Tolerance for error
This design can be used efficiently and comfortably and with a minimum of fatigue.
Low Physical Effort
This talks about the appropriate size and space are provided for approach, reach, manipulation, and use regardless of the user’s body size, posture, or mobility.
Size and Space for approach and use
The Seven universal design principle was proposed by what university and in what year?
North Carolina State University | 1990
What are the three key areas that designer considers?
- Designing for users with disabilities
- Designing for different age groups
- Designing for cultural differences
This is the rise in the use of graphical interfaces reduces the possibilities for visually impaired users
Visual Impairment
This design has little impact on the use of an interface and it is about captioning audio content making audio files easier and more efficient to index and search
Hearing Impairment
This design talks about the user with physical disabilities vary in the amount of control and movement over their hands impact in mouse control difficulty
Physical Impairment
This system tracks eye movements to control the cursor
Eye Gaze System
This provide a number of tools for communication, including synthetic speech and text-based communication and conferencing systems.
Multimedia Systems
This talks about Multimedia systems where it provide a number of tools for communication, including synthetic speech and text-based communication and conferencing systems.
Speech Impairment
These are users with cognitive disabilities such as _____ can find textual information difficult
Dyslexia
This affects a person’s ability to communicate and interact with people around them and to make sense of their environment.
Autism
What are the problems that people with Autism face?
- Social Interaction
- Communication
- Imagination
How might universal design of technology assist people with autism?
Communication and Education
This can provide social interaction in cases where lack of mobility or speech difficulties and reduce fact-to-face possibilities.
Email and Instant Messaging
In this key area it talks about people who has Visual, Physical, Hearing, Speech Impairment, Dyslexia, and Autism
Designing for users with disabilities
In this key area it talks about the following:
- Older people: email and instant messaging, can provide social interaction in cases where lack of mobility or speech difficulties and reduce face-to-face possibilities.
- Children Information in Graphics, sound and text, Pen-based interfaces, touch or handwriting, may be easier for children than keyboard and mouse.
Designing for different age groups
In this key area it talks about the following:
- The other factors such as age, gender, race, sexuality, class, religion and political persuasion, may all influence an individual’s response to a system
- The designer practice universal design which includes language, cultural symbols, gestures and use of color.
Designing for cultural differences
This talks about when a interactive system is properly designed, the user will require varies assistance at various times.
User Support
Their familiarity with the system, the job they are trying to do, and so on. There are four main types of assistance that user requires.
What are those 4?
- Quick Reference
- Task-Specific help
- Full explanation
- Tutorial
This provide easy access to the information end users need to use your product or service effectively
Quick References
This required how to apply the tool to his particular problem
Task-Specific Hlep
This is used when the more experienced or inquisitive user may require a full explanation of a tool or command.
Full Explanation
This Particularly aimed at new users of a tool and provides step-by-step instruction (perhaps by working through examples) of how to use the tool.
Tutorial
This access help at any time during his interaction with the system
Availability
This features provided should be accurate and complete
Accuracy and Completeness
This talks about online help should also be consistent with paper documentation in terms of content, terminology and style of presentation.
Consistency
This is when the system is behaving unexpectedly or has failed altogether the help system should be correct error handling and predictable behavior
Robustness
This allows each user to interact with it in a way appropriate to his needs, experience and task.
Flexibility
This talks about the help system should not prevent the user from continuing with normal work.
Unobtrusiveness
Ideally, run concurrently with main application.
Availability
If provided proves not to match the actual behavior of the system the user will become disillusioned (disappointed) with the help facilities.
Accuracy and completeness
The textual help system on a non-windowed interface may interrupt the user’s work.
Unobtrusiveness
This talks about the possible solution to this is split-screen presentation
Unobtrusiveness
This talks about a number of different approaches to providing help each of which meets a particular need
Approaches to user support
It talks about how it varies from simple captions to full adaptive help and tutoring system
Approaches to user support
This talks about the user requests help on a particular command and is presented with a help screen or manual page describing it
Command Assistance
This talks about in command line interfaces, command prompts provide help, usually in the form of correct usage prompts when the user encounters an error.
Command Prompt
This is used in menu-based system to provide help on menu options
Context Sensitive Help
This talks about the user gets how the application works by experimenting with examples and demonstration of how to perform a task
Online Tutorials
These are paper documentation available on computer and are difficult to browse
Online Documentation
This allow the user to complete the task safely, quickly, and accurately.
Wizards
This allow the user to move back a step as well as forward, will provide a progress indicator showing how much of the task is completed and how many steps remain, and will offer sufficient information to allow the user to answer the questions
Wizards
These Software tools that monitor user behavior and offer suggestions or hints when they recognize familiar sequences.
Assistants
