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System Admin Study -& Now PlatforrmSN July 2022 > User Interface & Navigation 20% > Flashcards

User Interface & Navigation 20% Flashcards

• ServiceNow Overview • Lists and Filters • Forms and Templates • Branding

1
Q

ServiceNow Overview

ServiceNow Overview

A

ServiceNow believes in the power of technology to reduce complexity in our jobs and make work, work better for people. We transform old, manual ways of working into modern digital workflows. Employees, customers, and suppliers get what they need, when they need it—fast, simple, easy. It is all made possible by the many features of the Now Platform at the foundation of ServiceNow.

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2
Q

ServiceNow Overview

Now Platform Overview

A

The Now Platform from ServiceNow provides an Application Platform-as-a-Service (aPaaS). That means it is a cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications. It is not limited to a specific department or function, but encompasses the entire enterprise.

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3
Q

ServiceNow Overview

The applications delivered by ServiceNow are divided into four different workflows:

A
  1. IT Workflow
  2. Employee Workflow
  3. Customer Workflows
  4. Creator Workflows
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4
Q

ServiceNow Overview

User Interface & Navigation

There are three ways to interact with the now platform. What are they?

A

The three Now Platform interfaces are:

  1. Next Experience Unified Navigation
  2. Now Mobile App
  3. Service Portal
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5
Q

ServiceNow Overview

User Interface & Navigation

ServiceNow Architecture consists of:

A
  1. Application Platform As A Service (APaaS)
  2. Single Data Model
  3. Multi-Instance
  4. High Availability Architecture Data Centers
  5. Frequent Back Ups (weekly) and 6 days of differential backups
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6
Q

ServiceNow Overview

What is Domain separation?

A

also called multi-tenancy—allows you to separate data, processes, and administrative tasks on an instance into logical groupings, called domains. You can then control several aspects of this separation, including which users can see and access data.

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7
Q

ServiceNow Overview

One key differentiator of the the Now Platform.

A

Multi-instance architecture

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8
Q

ServiceNow Overview

User Interface & Navigation

What does the (HI) abbreviation stand for in the Now Support.

A

Now Support (HI) stands for “hosted instance”. Now Support manages all ServiceNow hosted instances including upgrades.

Reference: ServiceNow - Now Support (HI)

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9
Q

ServiceNow Overview

The primary way to interact with the applications and information in a ServiceNow instance is?

A

Next Experience Unified Navigation

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10
Q

ServiceNow Overview

What are some notable features in the Next experience Unified Navigation:

A

Landing pages and navigation menus designed with tabs for all applications/modules, favorites, history, and workspaces.

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11
Q

ServiceNow Overview

User Interface & Navigation

What the Contextual app pill do?

A

Provides the context for where you are in the instance and enables you to favorite the current item.

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12
Q

ServiceNow Overview

User Interface & Navigation

ServiceNow offers two, persona-focused Mobile apps:

A
  1. ServiceNow Mobile Agent
  2. Now Mobile
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13
Q

ServiceNow Overview

When using the ServiceNow Mobile app, what role is it targeted for?

A

The ServiceNow Mobile Agent app is targeted to the role of fulfiller. It supports the needs of those fulfilling requests for products and services across the enterprise.

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14
Q

ServiceNow Overview

When using the Now Mobile app, what role is it targeted for?

A

The Now Mobile app is targeted to the needs of an employee. It includes functionality such as reporting broken items and finding available conference rooms.

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15
Q

ServiceNow Overview

Top 10 reasons to use ServiceNow Mobile apps:

A
  1. Persona-focused for intuitive use
  2. Mobile first and completely native, using the device’s built-in features
  3. Codeless and rapid development of new applets
  4. Ability to submit, view, and update requests, issues, and tasks
  5. Global search to find people, service and items, and articles
  6. Offline access with Mobile Agent to enable fulfillers to complete work while not connected
  7. Push notifications for access to important information instantly
  8. Access to Virtual Agent and knowledge articles
  9. Role-based access to customized information
  10. Manageable from an MDM (mobile device management) or an MAM (mobile application management)
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16
Q

ServiceNow Overview

The Service Portal provides a user-friendly self-service experience providing access to specific features, using widgets. Users are able to:

A
  • Search for articles, catalog items, records
  • Submit requests
  • Browse the corporate news feed
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17
Q

ServiceNow Overview

How can The Service Portal homepage can be accessed

A

By navigating to https://.service-now.com/sp.

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18
Q

ServiceNow Overview

The Now Platform utilizes role-based access to ensure people have the information and workflows they need to fulfill their roles. Name the 4 Components:

A
  1. User
  2. Group
  3. Role
  4. Base Systems roles
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19
Q

ServiceNow Overview

The Now Platform utilizes role-based access they are divided into 4 Components; 1. User 2. Group, 3. Role, 4. Base system roles. Define USER

A

A user is an individual that has been granted access to your ServiceNow instance.

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20
Q

ServiceNow Overview

The Now Platform utilizes role-based access they are divided into 4 Components; 1. User 2. Group, 3. Role, 4. Base system roles. Define GROUP

A

A group is a set of users who share a common purpose.

Members of groups perform similar tasks or need access to similar information for various purposes, such as approving change requests, resolving incidents, receiving email notifications, or administering the Service Catalog. Users working in ServiceNow are typically assigned to one or more groups.

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21
Q

ServiceNow Overview

The Now Platform utilizes role-based access they are divided into 4 Components; 1. User 2. Group, 3. Role, 4. Base system roles. Define ROLE

A

A role is a collection of permissions in the Now Platform used to:

  • Grant access to applications and other parts of the platform, and
  • Assign security rights.
  • in the context of the Now Platform, the word “role” defines your capabilities in the application.
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22
Q

ServiceNow Overview

The Now Platform utilizes role-based access they are divided into 4 Components; 1. User 2. Group, 3. Role, 4. Base system roles. Define BASE SYSTEM ROLES

A

Administrators can assign one or more base system user roles to grant access to base system platform features and applications.

Note: You cannot rename roles of any kind in the Now Platform.

The following are many roles included in the base ServiceNow system with a new instance

for example:

System Administrator (admin): Grant this privilege carefully.

Approvers (approver_user):

ITIL (itil):

Base system roles (servicenow.com)

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23
Q

ServiceNow Overview

Assigned role-based access is a collection of permissions has been defined as a role, it can be assigned to a group or user. All groups or users assigned to that role are granted the access allowed by the role permissions. What should you keep in mind?

A

GOOD PRACTICE: Rather than assigning roles to individual users, add the users to a group and assign the role to the group. This method of role assignment simplifies maintenance when responsibilities within the organization change. A user can be removed from one group and added to a new group, inheriting all the permissions needed to the perform their new duties.

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24
Q

ServiceNow Overview

What are self-service users?

A

Users without any assigned role permissions can still log in to ServiceNow and access common actions, such as viewing a homepage, accessing the Service Catalog, viewing knowledge articles, and taking surveys. These are often referred to as self-service users.

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25
Q

ServiceNow Overview

The Now Platform can support many different methods of user authentication. What are six (6) examples?

A

1.Local database

Authenticates the user name and password stored in their corresponding user record in the ServiceNow instance

2. External Single Sign-on (SSO)

Authenticates the user name and password configured in identity providers that have a matching user account in the ServiceNow instance

3. LDAP

Authenticates the user name and password in their LDAP (Lightweight Directory Access Protocol) account that has a matching user account in the ServiceNow instance

4. OAuth 2.0

Authenticates the user name and password of OAuth identity provider that has a matching user account in the ServiceNow instance

5. Digest Token

Authenticates an encrypted digest of the username and password stored in the user rec

6. Multi-factor

Authenticates the user name and password in the ServiceNow instance and sends a passcode to the user’s mobile devicewhere an authenticator supporting Time-based One-time Password (TOTP) is installed, such as Google Authenticator

Identity and Authentication release notes (servicenow.com)

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26
Q

ServiceNow Overview

When you successfully log in to ServiceNow, you will see what page (First-Time Entry Point)

A

The Next Experience Unified Navigation page.

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27
Q

ServiceNow Overview

Which is the primary way to interact with the applications and data in a ServiceNow instance?

A

Through the Next Experience Unified Navigation

“The primary way to interact with applications and data in a ServiceNow instance is through the Next Experience Unified Navigation”

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28
Q

ServiceNow Overview

A role is a:

A

A role is a collection of permissions.

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29
Q

ServiceNow Overview

A group is a:

A

A group is a set of users who share a common purpose.

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30
Q

ServiceNow Overview

The Now Platform is an example of which cloud computing model?

A

The Now Platform is an Application Platform-as-a-Service (aPaas).

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31
Q

ServiceNow Overview

Name 3 work flow types does the Now Platform provide?

A

The Now Platform provides

  1. Information Technology (IT),
  2. Employee
  3. Customer workflows.

Note: and Creator Workflows

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32
Q

ServiceNow Overview

If you want to find and navigate to a specific record quickly. where do you go?

A

Go to Global search and just search for the record number. You’ll be directed to the form automatically with the record displayed.

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33
Q

ServiceNow Overview

When logging in for the first time on your Next Experience instance, an onboarding component is available to help get you acquainted. What do you select?

A

You can select the Check it out button to launch a tour.

–Then, close the Onboarding component once you are comfortable navigating around the platform. But it is important to note, once the component IS closed, you will have to ask your System Administrator to re-activate it for you.–

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34
Q

ServiceNow Overview

Name The Next Experience Unified Navigation four distinct zones:

A
  1. The logo,
  2. Navigation menus,
  3. The Contextual app pill
  4. and utilities.

Working in the Next Experience UI (servicenow.com)

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35
Q

ServiceNow Overview

The All menu displays:

A

the applications and modules available to the logged-in user, determined by role.

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36
Q

Lists and Filters

You can expand and collapse applications, what could you use to quickly locate menu items?

A

The Filter navigator

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37
Q

Lists and Filters

If you find yourself frequently visiting the same page, what 3 things you can click to reference this page?

A

Click the star to its right to make it a favorite

from the header menu, click additional actions menus and click create favorite

from a list drag the record number to the favorites navigator

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38
Q

Lists and Filters

How do would you access the the pages you clicked the stars to make them a favorite?

A

The Favorites menu

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39
Q

Lists and Filters

You were previously on a page looking at a record. But you forgot what page it was. What can you do?

A

Use the History tab to return to recently-visited pages.

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40
Q

Lists and Filters

You have access to multiple workspaces how do you access the other workspaces?

A

Click the Workspaces tab to easily locate the workspaces you have access to. If you do not have access to at least one workspace, this tab will not appear

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41
Q

Lists and Filters

You just logged into your instance for the first time and you search for an application or module and return ZERO results. What else can you do to make applications and modules easily accessible?

A

You can PIN any of the menu tabs if you would like it to remain visible on the left side of your instance. UNPIN it to collapse the menu and give you more work space.

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42
Q

Lists and Filters

Where can you look to show you where you are in the instance?

A

The Contextual app pill

The Contextual app pill shows you where you are in the instance. Notice when you navigate to another place in the instance, the name changes. The Contextual app pill’s star icon is another way to make the current item a favorite.

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43
Q

Lists and Filters

You are in Apodcalypse3 Pod and new to the Next Experience Unified Navigation page. You have like thousand of tabs open. How do you find your way home?

A

The logo can be selected any time to return you to the landing page

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44
Q

Lists and Filters

This Unified Navigation feature provides the ability to search keywords across the entire instance. If many results are returned, quick links provide the number of matches for each record type. These links will also help you navigate to relevant sections quickly. You can also search for specific records by number and open them from the results list. What feature is this called?

A

Global Search

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45
Q

Lists and Filters

You have been studying for the CSA exam for 8 weeks and your brain is fried ad you can’t remember how to do something. Where can you search for information to assist?

A

Use Help to access on-demand help when you need it

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46
Q

ServiceNow Overview

You need to review updates and messages from your instance, where do you go?

A

Click the Notifications icon

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47
Q

ServiceNow Overview

How do you personalize your instance

A

-You can use the User menu to personalize your instance and set your preferences. If your profile contains your image, it will display here. If not, your initials will be shown instead.

The Profile menu item displays your profile details when it’s selected. The Preferences menu provides access to the settings the logged-in user can use to set their personal instance preferences. These settings can be personalized in each of these categories, without affecting other users.

We can also use the User menu to log out.

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48
Q

ServiceNow Overview

What items are in the Banner Frame?

A

Contextual App Pill

Global Search

Help Icon

User Menu

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49
Q

ServiceNow Overview

What items are in the All Menus

A

Favorites

Navigation Filter

History

All (Applications and modules)

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50
Q

ServiceNow Overview

What items are in the Content Frame?

A

Forms

Lists of records

Home Pages and dash boards

51
Q

Lists and Filters

What are Lists and Filters?

A

Lists and filters help manage the records in a ServiceNow table. A list displays a set of records from a table.

52
Q

Lists and Filters

The list interface consists of:

A

The list interface consists of a title bar, filters and breadcrumbs, columns of data, and search capability. Each column in a list corresponds to a field in the table. Each row corresponds to a record in the table.

53
Q

Lists and Filters

A list displays the records from a_______?

A

Data Table

examples: Incident, [Problems or User table

54
Q

Lists and Filters

Lists appear in the_____ Frame?

A

Content

55
Q

Lists and Filters

Where can we access list controls?

A

The list title menu icon, or by right-clicking the title bar

56
Q

Lists and Filters

We can personalize a list. when doing this will this affect or users lists?

T/F

A

False

You can personalize your view of a list without affecting other users. These check boxes offer display and editing options. You will notice that a green dot appears to the right of the gear if you’ve personalized the list>Notice that a green dot appears to the right of the gear if you’ve personalized the list?

57
Q

Lists and Filters

How do you tell how a list is filtered?

A

You can always tell how a list is filtered by looking at the breadcrumbs.

58
Q

Lists and Filters

What are filter conditions.

A

Filter condition consists:

Field

Operator

Value

59
Q

Lists and Filters

Breadcrumbs start with ____, where there are no filters and all records are displayed.

A

All

60
Q

Lists and Filters

User Interface & Navigation

List and Filters

Each filter condition further refines the results, from left to right. How would we remove all conditions and still display every record.

A

Clicking All would remove every condition, to display all records.

61
Q

Lists and Filters

If we want to remove and filter without affecting those to its right, how would we remove this condition?

A

We click the condition separator at the left of the condition we want to remove.

62
Q

Lists and Filters

Context menus provide three different levels of list control?

A

The list title menu

The list column context menu, which appears for each column

the list fields context menu, which is available for each value in the list.

63
Q

List and Filters

Each column corresponds to a _______on a table.

A

Field

64
Q

List and Filters

A quick way to filter a list is to right-click a value we want to exclude and select?

A

Filter Out

65
Q

List and Filters

Your looking at a list of records and want to quickly filter to show only the category of Software. How can this be accomplished?

A

Look at the List , locate and right click the VALUE Software, then select show matching.

66
Q

List and Filters

To help them fulfill procurement tasks, the Hardware group needs to see additional information when looking at Service Catalog Requests.to show the following fields in the order shown.

  • Number
  • Requested for
  • Due date
  • Urgency
  • Delivery address
A

Navigate to the All > Service Catalog > Open Records > Requests module to display the List view for the Requests (sc_request) table. Then create a new List view called ‘Delivery’

67
Q

List and Filters

To help identify Hardware requests quickly, how would you create a saved filter for the list.

A

Begin by filtering your list view to only display Active requests, where the Assignment group is the Hardware** group and the Stage is Requested. Then use the Save.. button to save the filter with the name ‘Hardware Requests**’ and ensure Everyone can access it.

68
Q

The product development group wants to speed up and simplify the creation of Contracts for non-disclosure agreements by using templates.

A
69
Q

Lists and Filters

Which Icon would you double click to expand and collapse the list of all applications and modules?

A

The Application

70
Q

Lists and Filters

On a filter condition, which is always the choice list?

A

Operator

71
Q

Lists and Filters

When looking at a list of records, you want to quickly filter to show only those with a short description of email. How would you do this?

A

click the list magnifier to expand the column search, on the short description column type asterisk (*) email, or *email and enter.

72
Q

Lists and Filters

What key feature allows you to update multiple records at the same time without opening the form?

A

You can use the list editor select consecutive values with Shift + Down Arrow or Shift + Up Arrow (Shift+ Command of Mac) and then double click the record to open the list editor to update the highlighted values and select green check mark.

73
Q

Lists and Filters

Question 1: The marketing department needs a new view configured that will present additional fields to users. Gaining visibility to this data will aid in more informed and faster decision making for their team. The marketing coordinator decides to reach out to the system administrator for guidance. Thanks for reaching out. In order to create the view, I’ll need to know the list you want to work with and the information you’d like to see. I’m glad you came prepared! Because I want you to understand the process, let’s talk through the steps. Where do we go in Next Experience to create a new view?

Question 2: Now we’re on our way! Do you know the name of the interface we’ll use to create a new view?

Question 3. Great session! We’ve created the view, but you mentioned it does not have some of the fields you want and the fields you do want are not in the desired order. How might we fix this?

Question 4. So, we have a view, we’ve added and removed fields, but they’re not in the order you want them to appear. How do we fix this?

A

Answer 1: Right-click on any column header and select Configure > List Layout. That’s right! To configure a list, you can right-click on any column header and select Configure > List Layout. You can also access these options by clicking on the Column Options Menu.

Answer 2: List collector, yes! The List collector interface has a section where you have the option to create a new view.

Answer 3. We can use the Add and Remove buttons. Absolutely. The add and remove buttons will add the fields you want to the view and remove the fields you don’t. Let’s continue to learn how to change the order in which they will appear in the list.

Answer 4. We can use the Move-up and Move-down buttons.

Exactly! Using these buttons will establish the order in which the fields will appear in your list view.

74
Q

Natural Language Query

What does Natural language Query allow you to on a list?

A

Allows you filter a list by typing in a phrase

Natural Language Query (servicenow.com)

As you type, auto-suggestions for text will appear so you can click the suggestion before typing the complete filter.

Click Ask, and you will see the filter applied to the breadcrumb.

75
Q

Natural Language Query

How can you activate Natural Language Query?

A

This can be activated by installing the Natural Language Query (com.snc.nlq) and Predictive Intelligence (com.glide.platform_ml) plugins.

note: Administrators will be able to turn this feature off by using the list control.

76
Q

Forms and Templates

How do you capture and display the information of a ServiceNow record?

A

With forms,

77
Q

Forms and Templates

How are Forms displayed?

A

in the content frame

78
Q

Forms and Templates

What information does a form display?

A

information from one record in a data table

79
Q

Forms and Templates

What do form fields contain?

A

collected and displayed data

80
Q

Forms and Templates

What can we use forms to do?

A

to create, view, or modify a specific record In a data table.

81
Q

Forms and Templates

when you want to copy a record and just make a few changes. Open the record to copy, make your changes, A new record with the changes will be created and you will stay on the same form by selecting?

A

Insert and Stay.

82
Q

Forms and Templates

If you want to make a copy of the record and close the form, you make my changes, and then just select?

A

Insert

83
Q

Forms and Templates

When you are adding updates to the activity stream on a form

A

Work notes are for internal conversation with those resolving the task.

Additional comments are for customer visible comments.

It is important not to mix those up**.

Form templates (servicenow.com)

84
Q

Forms and Templates

The red asterisk in a form identifies _______fields?

A

required/mandatory fields.

85
Q

Forms and Templates

Some forms also have sections with additional fields. How are they displayed?

A

Sections are displayed in tabs.

  • Note: You can enable or disable form tabs in the System Settings.*
  • click these icons to collapse or expand form sections when tabbed forms are disabled.*

Field types (servicenow.com)

86
Q

Forms and Templates

Fields that allows the selection of one of the following data structures and entry of values to organize particular information in the record. Few examples are:

A
  • String—where users enter plain text
    • Choice–where users select from a list of choices
    • Boolean–true-false fields—like this check box to indicate whether or not a draft knowledge article is to be created from this record when the incident is closed
    • Reference fields—where users enter or select a value from a related table.

Field types (servicenow.com)

87
Q

Forms and Templates

Why are both form designer and form layout used to configure forms?

A

Form designer was introduced after form layout to help design forms based on how they appear visually.

form designer is typically where you will configure forms, but form layout is still around as it provides a _quick alternative_ for things _such as dot-walking to select fields from other related tables_. You might find what you are looking for without having to add something new. Just verify that the purpose of the existing field matches your needs.

88
Q

Forms and Templates

if we enter a value that doesn’t exist on a table. The field turns what color and displays?

A

The field turns pink and an error message is displayed.

89
Q

Forms and Templates

Clicking the reference icon displays?

A

a preview of the related record.

Note: from here, we can open the user record

90
Q

Forms and Templates

A shaded field means?

A

we can’t change the value

91
Q

Forms and Templates

How is Priority determined?

A

it is calculated from the Impact** and **Urgency values

92
Q

Forms and Templates

Additional comments and Work notes are what type of fields?

A

Journal fields, where we provide notes on a record, viewable by different users.

93
Q

Forms and Templates

in the activity stream comments are visible by all users. Work notes are viewable for user with ______ Role?

A

ITIL role

94
Q

Forms and Templates

Some fields are dependent on others. For example, the On hold reason field isn’t displayed unless the _____ value is On Hold?

A

the State Value

95
Q

Forms and Templates

What two locations on form can you save a record and keep it open?

A

Clicking the form context menu——–or right-clicking the form header

96
Q

Forms and Templates

When using form designer how do you define a section to be displayed as a tab?

A

You would define it by naming the section

Step 4 in procedure Using the form designer (servicenow.com)

97
Q

Forms and Templates

Sections on a form can be one or two columns, tabs. In form designer how would you define a section, so it is displayed as a tab?

A

Name/Label the Section

Using the form designer (servicenow.com)

98
Q

Forms and Templates

What are the main components of the form design interface?

A

Header

Field Navigator

Form Layout

99
Q

Forms and Templates

When on on a form and you want want to change the order of the fields on the form, what two methods can this be accomplished?

A
  1. Navigate to a form.
  2. Click the form context menu> icon ( ) and select Configure > Form Layout. or right click on the header> configure> form design
100
Q

Forms and Templates

You have created and new form for a client for their application. They are requesting to add a field to the form. where would we go to complete this?

A
  1. Navigate to the customer’s form.
  2. Click the form context menu> icon ( ) and select Configure > Form Layout. or right click on the header> configure> form design
101
Q

Forms and Templates

Many forms contain one or more related lists, which display records in other tables that have relationships to the current record. when can we find this list?

A

Related lists don’t appear until the form has been submitted and the new record created.

102
Q

Forms and Templates

A form usually displays only a subset of the fields on the underlying table. And users with the personalize role can create views to specify which fields on the form are visible to which users.

A

Users with the view_changer role can switch their form view. This doesn’t affect the views of other users

103
Q

Forms and Templates

What Creates a new record and keeps the form Open

A

Insert and Stay

Copy Incident

104
Q

Forms and Templates

What Creates a new record and closes the form?

A

Insert

Submit

105
Q

Forms and Templates

Updates an existing record and keeps the form open?

A

Save

106
Q

what Updates an existing record and keeps the form open?

A

Update

107
Q

Branding

Common types of interfaces.

A

Workspace

List

Form

Dashboard

Knowledge Base

Service Catalog

108
Q

Interface

What are the different interfaces for accessing a ServiceNow instance?

A

Next Experience Unified Navigation

Service Portal

Now Mobile App

109
Q

What are the components of the Next Experience Unified Navigation

A

All Menu

Favorites Menu

History Menu

Workspace Menu

Filter navigator

110
Q

What is collection of users who share a common purpose?

A

Group

111
Q

Where can you locate Product Documentation?

A

docs.servicenow.com

112
Q

List & Filters

A List displays a set of records from a table within the content frame. Each ROW represents one _______ and each COLUMN represents one ________?

A

Each ROW represents one Record

Each COLUMN represents one Field

113
Q

Branding

When using the module, system properties>my company, what two branding fields are available to edit within the my company view of the form?

A
  1. Banner Image update
  2. Banner Text
114
Q

Branding

Which module would you use to customize your instance bannerr image, text and colors?

A

system properties> basic configuration Ul16

115
Q

Branding

What are some of the benefits of branding your instance?

A
  1. Gain user trust
  2. Accelerate adoption rates
  3. Create a shared identity
116
Q

Branding

What Attributes can you manage using system properties>basic configuration UI16?

A

Base Theme

Banner Image

Browser Tab Title

Module Text Color

Header Background Color

117
Q

Context Menus provide different levels of controls for a given list view. What are they?

A

List Control Menu

Column Options Menu

Record Context Menu

118
Q

List Context (or Control) menus, also sometimes called?

A

Additional Actions

119
Q

How do yo access the list control menu?

A

Click the list control icon next to the title of the list to access options related to viewing and filtering the entire article list.

120
Q

How do you access the Column Option Menu?

A

Hover over column name. an icon with 3 dots will appear to the right of the column. Click the column options icon in the desired column header to display actions related to that column, such as creating quick reports, configuring the list, and exporting data.

121
Q

Access the Record Context Menu?

A

Right click in the row’s cell to see a menu with actions related to the values in that cell, such as filtering options, assigning tags and more.

122
Q

What is the most important thing to remember about activating a Plugin?

A

Explanation

After a plugin is activated, you cannot disable or deactivate it. If needed, you can hide the functionality. You should thoroughly test, in a non-production instance, the specific features and functionalities that are installed when you activate the plugin before using them in a production instance.

When a plugin is activated, the installation process performs table schema changes and loads XML files (data, configurations, etc.). Deactivating the plugin does not roll back or disable these changes. Manually removing records by deletion can cause unexpected behaviour. If the new functionalities are impacting users, it’s recommended to either disable or update the new functionalities and/or restrict access to them through the use of roles and ACLs.

Reference: Activating a Plugin

123
Q

What are examples of UI Actions, relating to Lists? (Select four responses)

A

List buttons

List Context

Menu List Choices

List Links

124
Q

Of the CI tables, which is a base table of the CMDB hierarchy?

A

Cmdb

Explanation

The Base Configuration Item [cmdb] table, which is the core CMDB table for non IT CIs (descending classes are non IT CIs).

The core Configuration Item [cmdb_ci] table, which stores the basic attributes of all the CIs.

System Admin Study -& Now PlatforrmSN July 2022 (6 decks)

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