Database Administration 30% Flashcards

• Data Schema • Application/Access Control • CMDB • Import Sets

1
Q

What are examples of UI actions, relating to lists? choose four answers?

A
  • a) list button*
  • B) list context menu*
  • c)list choices*
  • d list links*
    e) list control
    f) lists overwrite
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2
Q

which feature allows you to automate business logic for a particular application or process
such as approvals, task, notifications, and record Operations?

A
  • a) Flows*
    b) Action sequence
    c) Flow diagrams
    d) action sets
    e) task flows
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3
Q

when a Flow runs an action, it generates a runtime value, which stays the same for the
duration of the flow. what is the name of that runtime value?

A
  • • a) data pill runtime valuE;*
    b) sequence runtime value
    c) starting runtime value
    d) trigger runtime value
    e) Input runtime value
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4
Q

..

the employee on-boarding team has asked for a way for managers to order computers,
monitors, business cards, and cell phones for new employees. how would you proceed to meet this requirement?

A

a) create order guide
b) create requested item
c)create record producer
D)create on boarding bot

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5
Q

which resource would you use to determine if a specific user could contribute to a
particular knowledge base?

A
  • a) User criteria diagnostics*
    b) Sn_kb_author role
    c) User criteria job log
    d) knowledge author group
    e) KB author group
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6
Q

What section on a task record would you use to see the most recent update made to a record?

A

i) Journal
ii) Timeline
iii) update log
iv) audit log
v) diary
* vi} activity*

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7
Q

If a knowledge base has no access details specified. what users are able to read articles in that knowledge base?

A

a) no users
b) itil users
c) users with kb_user role
d) any user with an article for permalink
* e) Any active use*

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8
Q

while showing a customer their incident form, they ask to change the priority field title to display their internal terminology Pvalue. how would you do that? choose two answers?

A
  • a) right click on priority and select configure dictionary*
  • b) right click on priority and select configure label*
    c) right click on priority and select configure display settin.gs
    d) right click on priority and select configure column
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9
Q

what access does a user need to be able to import articles to a knowledge base?

A

a) Sn_Knowledge_import
b) Sn_knowledge_contribute
* c} can contribute*
d) sn_knowledge_write
e) can write
f) can import

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10
Q

what controls the publishing and retiring process for knowledge articles?

A

a) workflow designer
* b) Workflows*
c) state life cycle
d) approval policies
e) approval definitions

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11
Q

what is an advantage of defining relationship types between ci classes?

A

a) Improves data quality, .as the Cls will automatically be related when CMDB is
activated.
b) it prevents users from relating Cls incorrectly.

c) it automates the loading of the ci dependency view
* d)makes relating Cls easier, because redefined relationship suggests which type of CIs should be*

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12
Q

when using the CI dependency view, how would you view the relationship between one CI and another Cl?

A

a) right click, view relationship
b) Click on the plus to expand cluster
c) click down arrow, view relationship
* d) Hover on connection line*

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13
Q

Of the CI tables, which is a base table of the CMDB hierarchy?

A

a) ECMDB
b) Cmdb_rel_ci
c) Cmdb_ci
* d) cmdb*
e) Ecmdb_re l._ci
f) Ecmdb_ci

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14
Q

what table acts as a staging area for records imported from a data source?

A

a) staging table
b) temp table
c) transform table
* d) import sets row table*

The import sets table acts as a staging area for records imported from a data source.Import sets key concepts (servicenow.com)

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15
Q

which field (or fields) is used as a unique key during imports?

A

a) SyslDs
b) match fields
* c) coalesce fields*
d) key fields

Updating records using coalesce (servicenow.com)

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16
Q
what module enables an administrator to define destinations for imported data on, any
ServiceNow table?
A

a) field transform
b) schema map
c) import map
* d) transform maps*

Transform maps (servicenow.com)

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17
Q

a manager wants to review a snapshot of month end sales performance data, as compared to sales target. in addition, the manager wants to able to see those monthly numbers trended overtime and forecasted into the future. what capability do you suggest for this manager?

A

a) schedule reports, accustoms snapshot table and projection report
b) scheduled reports, a custom snapshot table and a trend report.
* c) performance analytics.*
d) scheduled reports and excel
e) key performance indicators.

Performance Analytics snapshots (servicenow.com)

18
Q

which component of a table contains a piece of data for one record?

A
  • a) Field*
    b) Factor
    c) data point
    d) item
    e) element

Field administration (servicenow.com)

19
Q

what do you click when you have made modifications to your report and you want to see
the results without saving?

A
  • a) Run*
    b) Execute
    c) Test
    d) Preview
    e) try it

Run a Schedule report to view my schedule (servicenow.com)

20
Q

The report designer contains different sections for configuring your report. which section is used to specify grouping and calculations to be run against the data?

A

a) Data
b) Format
* c) Configure*
d) Style
e) group by

Create a function field (servicenow.com)

21
Q

what section on the notes tab shows the history of the work documented on the record

A

a) Journal
* b) Activity*
c) Timeline
d) audit log
e) diary

22
Q

Your customer wants to update a notification, so it is sent to the caller and also to the
manager of the caller. how would you approach this requirement?

A

a) Set who will receive too subscribe
b) on the send to tab, add caller field, dot walk to caller’s manager to add manager.
c) Create workflow and include a notification in the workflow
d) on whom will receive tab, select copy manager checkbox.
* e} on who will receive tab, add caller field, dot walk to caller’s Manager to add*
* managers.*

23
Q

An IT User calls the service desk Because they need to work on task records. all they can see his self-service on their homepage when they log into the service now instance. what issue could explain this? choose two answers?

A

a) their user record was not approved by their managers
* b) that user account does not belong to any group which contains the ITIL role.*
c) their user account is not logged in property
* d) their user account does not have itil role*
e) That user account failed LDAP authentication

24
Q

What type of rules specify which user groups are responsible to work on different types of tasks?

A

a) On call
b} assignment
c) Routing
d} calendar
e) Escalation

25
Q

using the module. system properties> my company. what branding options are available?

A

a) banner image, banner text, colour scheme
b) company name, company logo
* c) banner image, banner text*
d) company name, company logo, colour scheme

26
Q

From form designer, how would you define a section, so it displays as a tab?

A

a) Click the gear and check the tab option
b) Cl ick context menu> configure tabs
c) add tab to the end of the section name
d) add tap to the end of the section name
* e} name the section*

27
Q

Where are customizations done on ServiceNow instance stored ?

A

Customer Update [sys_update_xml]

Update sets store both new and updated choice options as separate records in the Update Version [sys_update_version] and Customer Update [sys_update_xml] tables.

28
Q

ServiceNow provides customers with a dedicated database, application and data isolation using which one of the following models ?

A

single tenant

ServiceNow uses a single tenant architecture which means that each ServiceNow customer gets their own instance of the Now Platform on which to run apps instead of sharing resources as occurs in a Multi-Tenant environment.
https://community.servicenow.com/community?id=community_question&sys_id=aa81136ddbdcdbc01dcaf3231f961984

29
Q

Use _____ to create reports by modify an existing report, or create a new report from scratch. Choose the right option from below.

A

Report Designer is ServiceNow’s user interface for creating and editing reports. Users with a report role or the admin role can edit and save reports. The report roles are:
report_admin: manage reports
report_global: create global reports
report_group: create reports that belong to a group of which the user is a member
report_publisher: make reports available on a public page
report_scheduler: schedule a report to be delivered by email
In addition to the report roles, developers must have the right permissions to access the data for their reports.

30
Q

What is the sequence of conditions in a ServiceNow SLA definition ?

A

Start Pause Stop

SLA conditions SLA conditions determine when a task SLA record is attached, paused, resumed, reset, canceled, and completed. On the SLA definition, you specify up to six conditions that are evaluated each time a task record is created or updated

31
Q

Server side scripting

A

A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.

Script includes are used to store JavaScript that runs on the server.

32
Q

Which of the below components runs on server side on ServiceNow instance ? Select all that apply.

A

Script Include

Business Rule

UI Policy

Client Script

Data Policy

Client script and UI are browser/client side components.

33
Q

MID server upgrade

A

MID server upgrade has to be done explicitly and it not tied to instance upgrade. Make sure MID Server upgrade is in sync with instance operations to avoid service breakdown.

34
Q

What does a request number in Service Catalog represent ?

A

It represents the order number

35
Q

What authentication modes are used in a ServiceNow REST web service ?

A

Basic authentication

OAUTH 2.0

36
Q

Which of the following concepts are associated with the ServiceNow CMDB ? (Choose four.)

A

User Permissions

Tables and Fields

The Dependency View

A Database

Service Processes

37
Q

An outbound SOAP message is defined. Which function can invoke the SOAP message ?

A

UI Action

38
Q

Is it true that a user with security_admin role can only grant security_admin role to other users ?

A

Only users with security_admin role can give security_admin role to other users. Previously user with admin role could do it but they changed it now.
ServiceNow Blog that they explain why the change – https://community.servicenow.com/community?id=community_blog&sys_id=be63f4cbdb2f130054250b55ca96192e

39
Q

features of ServiceNow

A

ServiceNow uses a single tenant architecture which means that each ServiceNow customer gets their own instance of the Now Platform on which to run apps instead of sharing resources as occurs in a Multi-Tenant environment.
When a Managed Service Provider (MSP) shares ServiceNow with multiple clients using domain separation, ServiceNow is multi-tenant.
https://community.servicenow.com/community?id=community_question&sys_id=aa81136ddbdcdbc01dcaf3231f961984
https://community.servicenow.com/community?id=community_question&sys_id=aa81136ddbdcdbc01dcaf3231f961984

40
Q

example of a UI action

A

UI actions include the buttons, links, and context menu items on forms and lists. Configure UI actions to make the UI more interactive, customized, and specific to user activities.
Administrators and users with the ui_action_admin role can define UI actions.