user groups

Question 1

types of user groups (3)

Answer 1

regular user groups
new or occasional users
spectators

Question 2

what are the educational user strategies steps 1,2,3

Answer 2

step 1: identify the specific user groups relating to the facility or activity or resource eg gym membership not signing in on arrival

step 2: develop an aim for your program eg to get all members to sign in

step 3: brainstorm and suggest positive strategies that could be used to address the issue. this should be done in consultation with staff where appropriate

Question 3

what do u need to do when developing programs and materials?

Answer 3

educational programs and materials need to be identified as which one would be the best option and strategy to develop the educational program to convey your message and educate the user groups (spoken or written)

Question 4

what does educational material need to be?

Answer 4

• complex or as shown how it needs to be
• simple language
• consider using visual representations

Question 5

what are types of promotional strategies (5) ways to promote your program

Answer 5

flyers/ handouts/ brochures 
signs/ posters
video/ film 
social media 
formal presentations

Question 6

what are flyers

advantages and dissadvantages

Answer 6

easy to educate a larger group of people in one hit but need to hire a large amount of people to hand them out

advantage: innexpensive
disadvantage : have to have a specific target group of people

Question 7

what are video and film advantages and disadvantages

Answer 7

provide an educational audio- visual component which can be engaging for the audience

advantage: engaging and easy way to present
disadvantage: need to have a large enough screen and away from distractions and noises

Question 8

wha are the target user groups? (5)

Answer 8

• older adults
• cultural background
• linguistic background
• children
• disability needs and learning difficulties

Question 9

what are common types of equipment needed during an educational program? (6)

Answer 9

• data projectors
• computer technology
• multimedia
• Interactive equipment
• props
• mobile technology

Question 10

what are recourses and what are some types? (4)

Answer 10

things that will help you when planning activities and events such as

• facilities
• venue
• grounds
• natural environment

Question 11

what do you need to consider when selecting facility or venue for an event?

Answer 11

accessibility
availability of tables and chairs
location (power points and audio-visual equipment)

Question 12

what are signs and posters advantages and disadvantages

Answer 12

advantage:
- easy way to educate users with minimal information.
- can use pictures and symbols
- cheap

disadvantage:
- need to be noticeable
- contain limited wording

Question 13

what are some advantages and disadvantages of Formal presentations?

Answer 13

advantages:

• allows more interaction with the user group
• users can ask questions
• can user pictures, videos

disadvantages:

• can be boring
• requires users to be a specific place at a specific time

Question 14

what are some advantages and disadvantages of social media advertising

Answer 14

advantages :
- cost effective
- can be done quite quickly
-

disadvantages:

• have to be strategic with what you post
• don’t bombard the users with information
• have to have limited amount of posts
• can only be used for certain user groups

Question 15

what are some advantages and disadvantages of Emails

Answer 15

advantages:

• cost effective
• don’t require paper
• go directly to the recipient

disadvantages:
- can only be used for certain user groups
-

Question 16

what are contingencies?

Answer 16

contingencies are back up plans and should be made prior to the event

the planner should plan ahead just incase something happens eg its raining so you can have back up things in place

Question 17

how do you evaluate programs? steps for evaluation (4)

Answer 17

obtain feedback
analise feedback
evaluate the program
review the program

Question 18

what are the components of an educational program? 8

Answer 18

aim 
user group
strategies to address the issue 
educational materials 
presentation technique 
equipment and resources 
contingencies 
evaluation

Question 19

what are regular users?

Answer 19

• frequent users
• already know how to access the facility
• only requires update on activities cause they already know how to do them

Question 20

what are new or occasional users?

Answer 20

• never or infrequently user the facility

- they need a step by step tutorial on how to do things

Question 21

what are spectators

Answer 21

• people watching an event

- they might need education on accessing or using recourses eg toilet access, food and drink outlets