Usability Testing Flashcards
Usability Testing
Observed Data
Captured by observing what users do in the moment. Behavioral research
Self-reported Data
Captured user-POV without observed behaviors. Attitudinal research.
Test plan
What is a screener that is not easily “gameable”?
Types of tasks for quant data
Directed (specific)
Types of tasks for qual data
Exploratory (open ended)
List the different research goals in Usability testing.
Engagement
Discoverability
Findability
Usability
What does an engagement research question target?
Time spent browsing content or products
What does a Discoverability research question target?
Does the user realize something is possible, or that content is present?
What does an Findability research question target?
Does the user find something that they are aware exists?
What does an Usability research question target?
What is easy or difficult to do, and why?
Which task type is conventionally presented first?
Discoverability
What is a scenario in the context of Usability Testing?
A scenario gives users enough context as to why they are doing a task they wouldn’t normally do. Contains all necessary info.
When is a scenario used?
Use scenarios if tasks are somewhat unrealistic. (ie. the circumstance doesn’t currently apply to the user.)
Why is the syntax important when writing tasks?
Writing poor tasks can stop you getting the insight you need, and can confuse users.
Common task writing mistakes.
Leading
Leading
Names the feature or uses words that appear in the interface
Vague call to action (CTA)
Doesn’t signal to users that you’d like them to ~DO~ something on the design.
Unnecessary scenario
Includes more information than necessary for the user to complete the task
Overuse of steps
Literally giving the steps needed to complete a task
Distracting use of humor
Uses silly words or jokes in the task description
Should follow up questions be recorder in written or verbal mediums?
Verbal if feasible.
UX debt
things you know about, but you can’t fix everything
searchable repository
Spreadsheet
Google sheet
Bug tracking system
Jira or other issue tracking software
