Usability Testing

Question 1

Usability Testing

Question 2

Observed Data

Answer 2

Captured by observing what users do in the moment. Behavioral research

Question 3

Self-reported Data

Answer 3

Captured user-POV without observed behaviors. Attitudinal research.

Question 4

Test plan

Question 5

What is a screener that is not easily “gameable”?

Question 6

Types of tasks for quant data

Answer 6

Directed (specific)

Question 7

Types of tasks for qual data

Answer 7

Exploratory (open ended)

Question 8

List the different research goals in Usability testing.

Answer 8

Engagement
Discoverability
Findability
Usability

Question 9

What does an engagement research question target?

Answer 9

Time spent browsing content or products

Question 10

What does a Discoverability research question target?

Answer 10

Does the user realize something is possible, or that content is present?

Question 11

What does an Findability research question target?

Answer 11

Does the user find something that they are aware exists?

Question 12

What does an Usability research question target?

Answer 12

What is easy or difficult to do, and why?

Question 13

Which task type is conventionally presented first?

Answer 13

Discoverability

Question 14

What is a scenario in the context of Usability Testing?

Answer 14

A scenario gives users enough context as to why they are doing a task they wouldn’t normally do. Contains all necessary info.

Question 15

When is a scenario used?

Answer 15

Use scenarios if tasks are somewhat unrealistic. (ie. the circumstance doesn’t currently apply to the user.)

Question 16

Why is the syntax important when writing tasks?

Answer 16

Writing poor tasks can stop you getting the insight you need, and can confuse users.

Question 17

Common task writing mistakes.

Answer 17

Leading

Question 18

Leading

Answer 18

Names the feature or uses words that appear in the interface

Question 19

Vague call to action (CTA)

Answer 19

Doesn’t signal to users that you’d like them to ~DO~ something on the design.

Question 20

Unnecessary scenario

Answer 20

Includes more information than necessary for the user to complete the task

Question 21

Overuse of steps

Answer 21

Literally giving the steps needed to complete a task

Question 22

Distracting use of humor

Answer 22

Uses silly words or jokes in the task description

Question 23

Should follow up questions be recorder in written or verbal mediums?

Answer 23

Verbal if feasible.

Question 24

UX debt

Answer 24

things you know about, but you can’t fix everything

Question 25

searchable repository

Answer 25

Spreadsheet
Google sheet
Bug tracking system
Jira or other issue tracking software