Updated SIT Questions Flashcards
What experience do you have that will help you as a supervisor?
what makes you better than the rest?
One of the best things I got from my teaching experience is it taught me how to be an effective leader. I was taught how to be in front of and manage people.
I also have over 5 years of experience in the front end and have been at membership for the last 8 months learning the ins and outs of returns and how the membership works. this experience is incredibly helpful as a supervisor because i will be doing audits and have more knowledge when handling members.
What is the Costco mission statement?
to continually provide our members with quality goods and services and the lowest possible prices
What is the code of ethics?
*obey the law
*Take care of our members
*Take care of our employees
*Respect our suppliers and vendors
*reward our shareholders
What is the scan percentage goal?
98%
What are the benchmarks of the front end?
*MPH of 55
*eBlocks 15-20%
*Refer a friend
*Citi Visa at least 40 a week
*Renewal rate of 90%
How do you deal with difficult coworkers?
There are times where coworkers may not be as productive as they can be. I deal with this by encouraging them to do as they should.
If I notice that a coworker isn’t doing something they should be, I also ask my manager to verify what the correct way of doing something is.
How do you incorporate the mission statement and code of ethics?
I make sure that all members are
TAKEN CARE OF
treated with respect and that any issues are solved before leaving the store. At membership, i work side by side with my coworkers and notice that employees attitude has a huge impact on how a members situation is solved and how they feel about it.
I make sure members receive
THE BEST PRICE
by doing price adjustments from coupons or markdowns when applicable.
When doing eBlocks, I noticed a lot of executive members weren’t aware of the
SERVICES
that come with it, so i make sure to inform them when they are signing up.
What motivates you?
Teaching others tasks and motivating them to be successful. I want to create a positive impact on other people’s lives. I take pride in watching people I guide grow and become more confident with themselves.
How would you handle an employee/member that gets upset?
I will remain calm and listen to them carefully. I will then apologize for the inconvenience and do my best to solve the problem.
Tell me a time you handled an upset member.
One time, a member walked up to me in a demeaning tone, demanding why he was charged for certain food items on his EBT card. I took a look at the receipt and explained to him that certain foods werent covered with the EBT card, such as certain kinds of chocolate. He insisted I was incorrect, even though I knew this was the case from my previous experience in the front end. I clarified with a coworker if EBT cards cover all chocolate, and she confirmed that they do not. The member was insistent that it should be covered because we were able to charge chocolate to his EBT before and he demanded to speak to a manager.
After the situation was solved, I asked Jenee to explain what happened so that I can better understand this issue the next time it were to arise.
Why did you put in for SIT?
I put in for SIT for a chance to further my career at Costco. I want to use this opportunity to learn as much as I can about being a front up supervisor so that I am ready when a position becomes available.
Tell me a time you went above and beyond for a member.
1, 2, or even 3 Price adjustments for a single member are typical for a membership cashier. I once had a member that wanted me to look up 13 price adjustments, with pictures of the item’s sign marked down. Some of those she already paid the lowest price or had the coupon, and others she was eligible for a price adjustment.
What is your greatest weakness?
Ever since receiving a counseling notice within my first month at membership for incorrectly refunding an item, I have been extra cautious when doing refunds. I always make sure to double check every item that gets refunded by me. Sometimes this means I might not be as quick as my coworkers, but I always make sure the job is done correctly.
Can you name a few qualities of a successful team leader?
A successful team leader is optimistic, inspirational, and considerate
How would you motivate coworkers as a team leader?
I motivate my team by example, by showing excitement for new projects, staying optimistic, and always positively projecting myself.
I believe in rewarding exceptional performance and acknowledging hard work.
Recognition and praise go a long way in making team members feel valued, which motivates them to work harder.
