Majors Interview Flashcards
What is the Costco mission statement?
to continually provide our members with quality goods and services and the lowest possible prices
What is the code of ethics?
*obey the law
*Take care of our members
*Take care of our employees
*Respect our suppliers and vendors
*reward our shareholders
How do you deal with difficult coworkers?
There are times where coworkers may not be as productive as they can be. I deal with this by encouraging them to do as they should.
How do you incorporate the mission statement and code of ethics?
I make sure that all members are
TAKEN CARE OF
treated with respect and that any issues are solved before leaving the store.
I make sure members receive
THE BEST PRICE
by doing price adjustments from coupons or markdowns when applicable.
When signing up members, I inform them of the
SERVICES
that Costco has to offer, such as the citi visa credit card and executive membership. Also, when cashiering, I ask members with expensive carts if they have the
EXECUTIVE MEMBERSHIP
CITI VISA
EXTENDED WARRANTY
APPLE CARE
How would you handle an employee/member that gets upset?
I will remain calm and listen to them carefully. I will then apologize for the inconvenience and do my best to solve the problem.
Tell me a time you handled an upset member.
One time, a member walked up to me in a demeaning tone, demanding why he was charged for certain food items on his EBT card. I took a look at the receipt and explained to him that certain foods werent covered with the EBT card, such as certain kinds of chocolate. He insisted I was incorrect, even though I knew this was the case from my previous experience in the front end. I clarified with a coworker if EBT cards cover all chocolate, and she confirmed that they do not. The member was insistent that it should be covered because we were able to charge chocolate to his EBT before and he demanded to speak to a manager.
After the situation was solved, I asked Jenee to explain what happened so that I can better understand this issue the next time it were to arise.
Why did you put in for majors?
I wish to grow my knowledge with costco by learning majors. Putting in for this position also satisfies my goal of working full time.
Tell me a time you went above and beyond for a member.
1, 2, or even 3 Price adjustments for a single member are typical for a membership cashier. I once had a member that wanted me to look up 13 price adjustments, with pictures of the item’s sign marked down. Some of those she already paid the lowest price or had the coupon, and others she was eligible for a price adjustment.
What is your greatest weakness?
I am extra cautious when doing refunds. I always make sure to double check every item that gets refunded by me. Sometimes this means I might not be as quick as my coworkers, but I always make sure the job is done correctly.
What do you do when we don’t carry a product in the store?
Push online
What is an OLED TV?
An OLED TV is “emissive” the pixels emit their own light. Thinner because they dont need a backlight and image quality is better. More expensive. Better contrast and black level. CON: Burn-in where logo can stay on screen.
What is a QLED TV?
A QLED TV is “transmissive” and relies on an LED backlight and is similar to a LCD. Is brighter and cheaper
What’s the difference between a OLED and QLED?
An OLED TV is “emissive” the pixels emit their own light. Thinner because they dont need a backlight and image quality is better. More expensive. Better contrast and black level. CON: Burn-in where logo can stay on screen.
A QLED TV is “transmissive” and relies on an LED backlight and is similar to a LCD. Is brighter. Advantage in bright rooms and cheaper
What is the refresh rate?
The amount of times a screen refreshes in a second and is measured in Hertz
Allstate TV extended warranty %?
35%
