Unit III Flashcards
Effective Listening
Listening with the goal of understanding what the speaker is trying to communicate
People-oriented listening style
Listening that emphasizes the emotions of others
Action-oriented listening style
Listening that emphasizes wanting to take action
Content-oriented listening style
Listening that emphasizes using intellectual information to form arguments
Time-oriented listening style
Listening that emphasizes efficiency
Pseudolistening
pretending to listen
Glazing over
listening but letting your mind wander (because your brain can process information faster than a person can speak)
Rebuttal tendency
the tendency to make an argument and reply before someone is done speaking
Competitive interrupting
the want to take control of the conversation by prioritizing your thoughts over another
Novelty-Predictability
the want for a new experience but also wanting stability
Openness-Closedness
the want to share emotions but also wanting to keep them to yourself
Autonomy-Connection
the want to be independent but also wanting to be part of a team or community
Pragmatic
understanding that a relationship has inevitable issues and not everything will be perfect
Idealistic
wanting and expecting everything in the relationship to go perfectly
Criticism
the expression of disapproval of someone based on perceived faults or mistakes
