Unit II Flashcards
confidentiality
- keeping information private
- privacy standards
- HIPAA
process of communication, communication flow: sender
- 2
- person who conveys message
process of communication, communication flow: message
- 3
- information sent
process of communication, communication flow: channel
- 4
- the way it is sent
- visual, audio, tactile
process of communication, communication flow: receiver
- 5
- person to whom message is sent
process of communication, communication flow: feedback
- 6
- receiver shares perception of meaning of message
- allows for correction
elements of verbal communication
- spoken/written
- vocabulary
- pacing
- tone
- clarity
- time
- relevance
elements of non-verbal communication
- facial expressions
- voice cues
- eye contact
- gestures
- posture
- touch
- odor
- physical appearance
- silence
- time
elements of therapeutic communication
- improves relationship between nurse and client
- professional
- courtesy
- confidential
- trusting
- acceptance/respect
non-therapeutic communication
- hinders the nurse/client relationship
- judgmental
- accusatory
- inflammatory
- self-servicing
therapeutic communication
communication between client and nurse to enhance the health status and improve health of the client
social communication
communication that is personal and has no relevance to health status of the client and does not improve health of the client
factors that hinder communication
- inattentive listening
- poor listener
- using terms unfamiliar to client/family
- prying/personal questioning
- approval/disapproval
- changing the subject
- automatic responses
- think before you speak
- false reassurance
- don’t tell patient everything will be ok
- asking for explanations
- don’t ask “why” questions
- arguing with client/family
- being defensive
- sympathy
implement therapeutic communication
- sharing empathy
- active listening
- no yes or no questions
- sharing observations
- using silence
- providing accurate information
- clarifying
- focusing
- only on patient
- paraphrasing
- summarizing
- self-disclosure
- sharing
- hope
phases of caring nurse/client relationship
- pre-interaction phase
* prior to meeting - orientation phase
* meet and introduce - working phase
* working together to solve problems and accomplish goals - termination phase
* ending of relationship
communication skills to enhance patient/client relationship
- professionalism
- courtesy
- conveys respect, begins with introduction
- confidentiality
- HIPAA
- empathy
- active listening
- eye contact
- acknowledge patients
professional nursing values
- strong commitment to service
- belief in the dignity and worth of each person
- commitment to education: lifelong learning
- autonomy
* free to make decisions - altruism
* always promote good
* always to do good with the patient - freedom
- truth
* varisity
autonomy
- free to make decisions
- independence
- self-determination
- self-reliance
altruism
- always promote good
- always to do good with the patient
truth
varisity
ethics
- principles and standards governing proper conduct as applied to an issue
- what one ought to do in a situation
- format for making logical and consistent decisions based upon moral beliefs
professional code of ethics guides practice
- individuals agree to follow these rules and to codes of conduct by accepting the professional credential
- members agree to monitor others in the profession
- allows people outside the profession to be assured that a member of the profession will consistently act in a certain way
ethical issues
- arise when there is more than the one way to proceed with care
- neither way is clearly right or wrong
- conflicting moral claims
- conflicting wishes
determine if an issue is an ethical issue
- it cannot be resolved by scientific data alone
- is it perplexing?
- do others disagree about the best course of action?
- will the answer to the question have a profound relevance for several areas of human concern?
* will it affect the patient in a positive way?
ethical/issue dilemma
- good people can disagree about the correct course of action without any malice or ill being present
- health care agencies have ethics committees to help treatment teams deal with these tough issues
- you are not on your own
teaching process
interactive process that promotes learning, consisting of a conscious and deliberate set of actions that helps an individual gain new knowledge, change attitudes, adopt new behaviors, or perform new skills
learning process
acquisition of new knowledge, attitudes, behaviors, or skills through reinforced practice and experience
process of communication, communication flow: referent
- 1
- reason that communication is occurring
cognitive domain (understanding/thinking)
- knowledge
* acquire facts or information and recall it - comprehension
* ability to understand the meaning - application
* applying newly learned abstract ideas in concrete ways - analysis
* organize ideas according to degree of importance - synthesis
* ability to recognize parts of information as a whole - evaluation
* ability to judge the worth of information, for a given purpose
knowledge
acquire facts or information and recall it
comprehension
ability to understand the meaning
application
applying newly learned abstract ideas in concrete ways
analysis
organize ideas according to degree of importance
synthesis
ability to recognize parts of information as a whole
evaluation
ability to judge the worth of information, for a given purpose
affective domain (attitudes)
- receiving
* attend to another’s words - responding
* reacting verbally and nonverbally to the other’s words - valuing
* attaching worth to an object - organizing
* developing a value system by identifying and organizing values and resolving conflicts - characterizing
* acting and responding with a consistent value system
receiving
attend to another’s words
responding
reacting verbally and nonverbally to the other’s words
valuing
attaching worth to an object
organizing
developing a value system by identifying and organizing values and resolving conflicts