Unit 7 Flashcards

1
Q

what is a mission statement?

A

sets out a business’ overall purpose and focus or its reason for existence and is normally set out in a written statement.

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2
Q

why is a mission statement important?

A
  • communicates values and purpose to stakeholders
  • informs the strategy adopted by an organisation
  • enables measurable goals and objectives to be identified.
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3
Q

what factors influence a businesses mission?

A
  • values of founder
  • strengths of the business
  • extent of of social responsibility
  • industry they operate in
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4
Q

what are corporate objectives ?

A

medium to long term goals

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5
Q

what are the internal factors influencing corporate objectives?

A
  • business ownership = sole trader, Ltd, Plc
  • business culture = stems from the entrepreneur = way things are done there
  • business performance = easier to achieve with strong performance = finance
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6
Q

what are the external factors influencing corporate objectives?

A
  • short-termism
  • changes in economy
  • changes in gov policies
  • competitors actions
  • social changes in tech
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7
Q

why would a business feel concern more for short term performance?

A
  • shareholder pressure = profit maximisation for high dividend and raise share price = benefit from capital gain
  • HR strategy and reward = performance related pay
  • new leadership = different priorities
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8
Q

what are strategic decisions?

A

judgements made by senior management that are long term and involve major commitment of resources

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9
Q

what is short- termism?

A

the pressure to deliver quick results to the potential detriment of the longer term development of a company

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10
Q

what is culture?

A

encompasses the value , attitudes and beliefs of those who work for a business

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11
Q

what is the order of objectives heirarchy?

A

1-Mission- most strategic
2- corporate
3- functional
4- team
5- individual- most detailed

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12
Q

what are is the objective of survival?

A

a short term objective for a small business entering the market or at a time of crisis. prioritising breakeven and getting into profit

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13
Q

what is profit maximisation objective?

A

trying to make the most profit possible, most likely to be the aim of the owners and shareholders.

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14
Q

what is profit satisfaction objective?

A

trying to make enough profit to keep owners comfortable, probably the aim of smaller businesses whose owners don’t want to work longer hours

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15
Q

what is the growth objective?

A

a business tries to make as many sales as they can, to become a large business that ca benefit from economies of scale.

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16
Q

what is the cash flow objective?

A

having sufficient money to pay day-to-day debts / cost.

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17
Q

what is the ethics objective?

A

organisations such as Co-op and lush have objectives which are based around beliefs on environmental sustainability and charitable aid

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18
Q

what is the social objective?

A

run for profit and to provide a service to the public and will need to meet the needs of wealth demographics throughout society.

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19
Q

what is a strategy?

A

a long term plan to achieve the business vision through attaining its corporate objectives

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20
Q

what are tactics?

A

short-term decisions usually involving few resources, made to complement a strategy

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21
Q

what is a function?

A

an area or department of a business. the usual 4 key functional areas are: marketing, finance, HR and operations

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22
Q

what must functional decisions all work towards?

A

the same strategic goal which requires communication and coordination.

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23
Q

for example if a firm decides to expand into a foreign market, how would functional areas play into that?

A
  • Marketing = carry out research, plan and execute an effective promotion campaign
  • Finance = need to budget the expansion = raise finance and manage cash flow
  • HR = design workforce plan and recruit in new area
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24
Q

What is SWOT analysis used for?

A

a management tool that allows a business to assess its internal strengths and weaknesses and external opportunities and threats

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25
Q

what is the value of using SWOT analysis?

A

provide managers with a clearer view of what the business is good at, what its weaknesses are, what it could be doing to improve and against what it should protect itself.

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26
Q

what are the limitations of SWOT analysis?

A
  • don’t prioritise issues
  • doesn’t provide solutions
  • can generate too many ideas
  • produce un useful information
  • may not be accurate
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27
Q

what are the benefits of SWOT analysis?

A
  • unique to the business = primary research
  • dynamic data = constantly changing
  • regular updates
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28
Q

what is an income statement?

A

shows the business’s revenues and costs and therefore its profits or loss over a period of time.

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29
Q

define revenue

A

the amount of money receive from the sale of good and services during trading period

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30
Q

define cost of sales

A

costs involved directly in supplying the good or services = raw materials and direct labour

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31
Q

define gross profit

A

difference between revenue and cost of sales

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32
Q

define expenses

A

costs that are not directly related to production = fixed cost = rent, salaries, marketing…

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33
Q

define operating profit

A

profit that takes into account cost of sales and expenses
= expenses - gross profit

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34
Q

define tax

A

corporation tax paid to the government

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35
Q

define net profit

A

profit from deducting the tax from operating profit = a measure of the performance of a business as it includes all costs paid by the business

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36
Q

how can business’ interpret their income statement?

A

judge performance of the business
- managers= can inform future decisions and likely expansion
- shareholders= use to decide on buying more shares or sell shares depending on profits
- tax authorities = calculate amount of tax owed by business

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37
Q

what is a balance sheet?

A

represents a snapshot of a business’ financial position at a given time. it shows the assets and the liabilities of the business. including the shareholder equity.

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38
Q

what are assets?

A

anything a business owns

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39
Q

what are liabilities?

A

anything a business owes

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40
Q

what is working capital?

A

the cash available to a business for its day to day operations
= current liabilities - current assets

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41
Q

what is capital employed?

A

the total amount of money invested into the business.
= total equity + non current liabilities

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42
Q

what are non current assets ?

A

assets normally kept by a business for more than a year

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43
Q

what are current assets?

A

usually kept for less than a year
- cash
- stock
- receivables

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44
Q

-what are receivables?

A

money owed to the business by customers who haven’t yet paid for goods or services.

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45
Q

what are current liabilities?

A

debts that will need to be repaid by the business
- payables
= the business uses current assets to pay for = needs sufficient working capital

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46
Q

what are non current liabilities?

A

debts that will take longer than one year to repay

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47
Q

what is net assets?

A

the value or worth of the business
= assets - liabilities

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48
Q

what is total equity / shareholders equity ?

A

money belonging to shareholders
= share capital + reserves (profit retained in business not distributed as dividends )

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49
Q

how can a business interpret a balance sheet?

A

businesses, mostly Plc s will want to present financial performance as good so they can process window dressing

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50
Q

what is involved in window dressing?

A
  • inflating the value of non current assets
  • borrowing money for a short time to improve current assets = enhance business’ working capital
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51
Q

what is ratio analysis?

A

involves the comparison of financial data to gain insights into business performance

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52
Q

how can ratio analysis elevate understanding?

A

insight into the performance by comparing figures against each other

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53
Q

what ratios fall under what catagory?

A
  • Liquidity = Current ratio
  • Gearing = Gearing ratio
  • Profitability=RoCE (return on capital employed), profit margin
  • Efficiency = inventory turnover ratio, receivables days ratio, payables days ratio
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54
Q

What is liquidity?

A

represents a business’ ability to pay day to day debts = to pay its liabilities such as salaries, suppliers and taxes

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55
Q

what does a liquidity ratio assess?

A

whether a business has sufficient cash or equivalent to be able to pay short term debts.

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56
Q

what is the equation for Current ratio?

A

Current ratio= Current assets / Current liabilities

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57
Q

how is the current ratio written?

A

x:1 = which means the business has x in cash or equivalent for every £1 of debts it has to pay in the short term

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58
Q

what is the ideal current ratio?

A

2:1
- however it depend on the business

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59
Q

what is capital structure?

A

shows the business’ source of finance

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60
Q

what is a mortgage loan?

A

a loan secured against an asset of similar value ( collateral) = a building

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61
Q

what is share capital?

A

represents the money raised from the sale of shares

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62
Q

what is total equity?

A

share capital + reserves (profit kept within the business)

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63
Q

what is capital employed?

A

represents all the money borrowed by the business for long term funding
= total equity (shareholder money) + non current liabilities

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64
Q

what does gearing show?

A

the capital structure of the business: where the business borrowed its money from.
= the proportion of finance that is non current liabilities (bank loans) relative to the finance provided by total equity.

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65
Q

what does gearing assess?

A

whether the business is at risk from having too much debts. debts represent money that must be repaid with interest.

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66
Q

what is the risk of having high debts with interest rates?

A
  • at risk of an increase in interest rates
  • at risk of liquidation if they can’t repay debts
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67
Q

what is the calculation for the Gearing ratio?

A

Gearing ratio= (non current liabilities / capital employed) x 100h

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68
Q

how do you calculate capital employed?

A

capital employed= total equity + non current liabilities

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69
Q

how can a business interpret gearing ratio?

A
  • ideally figure should be below 50%
  • over 50% = business is highly geared and at risk of not being able to repay debts = risk of interest rates
  • high gearing may mean banks will be reluctant to lending more money = reducing financial sources
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70
Q

what does Profit margin show?

A

financial ratio that measures the percentage of profit earned by a company in relation to its revenue

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71
Q

What is the calculation for Gross Profit Margin?

A

( Gross profit / sales revenue) x 100

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72
Q

what is the calculation for operating profit margin?

A

( Operating profit / sales revenue) x 100

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73
Q

what is the calculation for net Profit margin?

A

( Net profit / sales revenue) x 100

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74
Q

What does RoCE (Return on capital employed) ratio show?

A

method of measuring profitability of the business. showing the % of profit generated from each pound borrowed by the business

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75
Q

what is the calculation for RoCE ratio?

A

(Operating profit / Capital employed) x 100

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76
Q

how do you calculate Capital employed?

A

Total equity + non current liabilities

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77
Q

how can a business interpret the RoCE ratio?

A
  • the higher percentage, the better
  • needs to be compared to the figure from the previous years to see a pattern falling or rising
  • compare to similar businesses
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78
Q

what does inventory turnover ratio show?

A

measures how often each year a business sells and replaces its inventory

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79
Q

what is the calculation for inventory turnover ratio?

A

inventory turnover ratio ( measured number of times per year = cost of sales / inventory

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80
Q

how can a business interpret inventory turnover ratio?

A
  • want to be quick and efficient
    = especially in businesses selling perishables
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81
Q

what does receivables days ratio show?

A

measures the average length of time taken by customers to pay amounts owed to them

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82
Q

what is the calculation for receivables days ratio?

A

(trade receivables / revenue) x 365 days = number of days

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83
Q

what does payables days ratio show?

A

measures the average length of time taken by a business to pay amounts it owes

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84
Q

what is the calculation for payables days ratio?

A

(trade payables / cost of sales) x 365= number of days

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85
Q

how can a business interpret receivables days ratio and payables days ratio?

A

must be compared to each other. ideally wants receivables days ratio shorter than payables. to protect the business’ cash flow before they have to pay of their debts.

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86
Q

alongside analysing the ratios they need to look at what factors?

A
  • industry trends
  • tech changes
  • changes within company
  • consumer tastes
  • economic factors
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87
Q

what comparisons should they make with the ratios?

A
  • previous year ratios
  • other businesses in industry
  • historical data for accuracy = figures may be inaccurate if window dressing techniques used
    -external environment = econ, competitors, gov policies
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88
Q

what are core competencies?

A

the combination of knowledge and technical capacities that allow a business to differentiate from its competitors. these provide a business with a USP and a competitive advantage.

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89
Q

core competencies are strengths that…

A
  • provide benefits to customers = why customers choose a business and stay loyal
  • are difficult for competitors to replicate = barrier to entry
  • provide opportunities to introduce new products and new markets = economies of scope.
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90
Q

what are the benefits of identifying core competencies?

A
  • should focus on core competencies to develop key efficiencies
  • non- core competencies should be outsourced so the business can focus on strengths
91
Q

what are the criticisms of core competencies?

A

may mean business looses control of some areas which may affect overall performance

92
Q

what is outsourcing?

A

the subcontracting of non-core activities in order to free up cash, time, staff and facilities to allow a business to concentrate on areas where it excels and in which it has a competitive advantage.

93
Q

what measure help a business’ long term performance?

A
  • R&D = develop future success for products or processes
  • profit quality = ensure sustainable profit
  • employee engagement = motivating staff for successful performance
94
Q

what measures help a business’ short term performance?

A
  • profit maximisation = focus on profit regardless of quality of profit made
  • sales growth = focus on growth and increase revenue
  • cost saving = cutting costs across areas regardless of quality
95
Q

what is sustainability?

A

doing business without negatively impacting the environment, community, or society as a whole. focuses on meeting the needs of the present stakeholders without compromising their future or the business’ future.

96
Q

what does Kaplan and Norton’s balanced scorecard model show?

A

planning and management tool to match strategies to its mission and corporate objectives. providing balanced perspective to stakeholders by assessing non financial measures alongside financial.

97
Q
  1. Financial -Kaplan and Norton’s balanced scorecard model
A

look from perspectives of shareholders?
- revenue
- expenses
- net income
- cash flow
- asset value

98
Q
  1. customers- Kaplan and Norton’s balanced scorecard model
A

perspectives of customers
- customer satisfaction
- customer retention
- market share
- brand strength

99
Q
  1. internal process perspective- Kaplan and Norton’s balanced scorecard model
A
  • inventory
  • orders
  • resource allocation
  • cycle time
  • quality control
100
Q
  1. learning/ growth perspective
A
  • employee satisfaction
  • employee turnover
  • employee skills
  • employee education
101
Q

what are the key drawbacks of Kaplan and Norton’s balanced scorecard model?

A

-its complex and some area can be difficult to quantify
- achieving the right balance between the different perspectives may be difficult = some targets may conflict with each other
- may lead to too many targets

102
Q

what does Elkington’s triple bottom line show?

A

way of measuring a business’ performance from three perspectives: Profit, People and Plant to ensure sustainability

103
Q
  1. Profit-Elkington’s triple bottom line
A

monitoring the financial performance of the business over time. it is important for businesses to make profit for society as a whole (stakeholders). using financial accounts and ratios.

104
Q
  1. People - Elkington’s triple bottom line
A

degree in which the business behaves in socially responsible manner to key stakeholders. involves measures such as fair pay, health and safety, customer satisfaction or fair trade.

105
Q
  1. Planet- Elkington’s triple bottom line
A

reduction of the impact of the business’ activities on the environment, including reducing co2 emissions, waste and use of renewable energy

106
Q

what does PESTEL stand for?

A

Political
Economic
Social
Technological
Legal
Ethical/environmental

107
Q

what is a cartel?

A

where businesses act together as a single producer in order to influence the prices, production or marketing of goods or services

108
Q

which laws set out, influence a business?

A
  • competition law
  • Labour laws
  • Environmental laws
109
Q

what is competition law?

A

legislation put in place to protect the interest of consumers and businesses.

110
Q

what does competition law control?

A
  • abuse of the market power
  • anti = competitive practices = mergers and acquisitions
  • Cartel = working together to manipulate the market
111
Q

what are examples of UK competition legislation?

A
  • The competition Act 1989
  • The Enterprise Act 2002
112
Q

who is responsible for the enforcement of competition laws?

A

The Competition and Markets Authority (CMA)
- part of its role is to investigate mergers and takeovers. when a merged business gains control of 25% or more of the market

113
Q

who is responsible for overseeing competitive law in the finance industry?

A

The Financial Conduct Authority (FCA)

114
Q

what does Labour law control?

A

aim to protect exploitation of employees by businesses. including pay, working conditions and conflicts (grievances) and prevent discrimination.

115
Q

what are examples of UK Labour legislation?

A
  • The Equality Act 2010 - preventing discrimination
  • Minimum wage
  • The Health and Safety at Work Act
  • The Trade Union Act 1984 -collective bargaining rights
116
Q

what does Environmental Law control?

A

to minimise negative impact on the environment. focussing on climate change and pollution. businesses are made to pay full cost of production including clean up or repair pollution caused

117
Q

what are examples of UK Environmental legislation?

A
  • Environmental Protection Act 1991
  • Climate change Act 2008
    -The Energy Act 2013
118
Q

what threats to businesses does environmental law cause?

A
  • increase costs
  • increase in bureaucracy (paperwork)
119
Q

what opportunities to businesses does environmental law cause?

A
  • demand for new products or processes - recycling or biodegradable products
  • create level playing field to comply to laws
  • competitive advantage by operating above standards set
120
Q

what is enterprise?

A

the willingness to set up a business venture

121
Q

what is infrastructure?

A

the basic physical and organisational structures needed for a business to function
- transport
- communication
- utilities …

122
Q

what is a regulator?

A

an organisation appointed by a government to regulate an industry such as banking or energy

123
Q

how does political environment influence?

A

designed to maximise economic activity whilst protecting businesses, individuals and the environment

124
Q

what factors are influence by the political environment?

A
  • regulated markets
  • enterprise
  • environmental issues
  • infrastructure
  • international trade
125
Q

what is ‘encouraging enterprise’?

A

the government encourages individuals starting a business and existing businesses to grow as it will lead to a stronger economy .

126
Q

in what ways can the government encourage enterprise?

A
  • making finance accessible with Enterprise allowance and Enterprise finance
  • funding for R&D
  • advice on new businesses
  • reducing tax
127
Q

what do regulators focus most on?

A
  • promoting free competition
  • regulate authorities such as FCA
  • regulate monopolies like ofwat, ofgem, ofcom
  • self regulation where businesses agree to operate according to code of conduct
128
Q

how do government spending on infrastructure benefit businesses?

A
  • speed up communication
  • fast and cheap transportation
  • access to new markets
  • attract new business to UK
129
Q

what economic factors influence business?

A
  • inflation and interest rates
  • GDP
  • exchange rates
  • trade policy
  • globalisation
  • fiscal and monetary policy
130
Q

What is GDP?

A

gross domestic product is a measure of the value of all goods and services produced within a country over a specific period of time and as such provides an indicator of the country’s economic health

131
Q

what is a boom in the economy?

A

GPD figure is increasing rapidly and showing high rates of economic growth

132
Q

what is a recession in the economy?

A

the GDP figure is reducing, growth is slowing down

133
Q

what is a slump in the economy?

A

The GDP is at its lowest and can be a negative figure meaning that fewer goods and services are being produced

134
Q

what is a recovery in the economy?

A

following a period of decline the GDP figure is increasing again

135
Q

what is the business cycle?

A

shows the fluctuations in economic activity, as measured by GDP, over time. It directly affects demand of products. depending on the type of product: luxury goods, necessity goods or inferior goods.

136
Q

what is an exchange rate?

A

the price of one country’s currency in terms of another. the UK value of pound is determined by the supply and demand.
e.g. £1 = $1.57

137
Q

what does an appreciating currency mean?

A

it is getting stronger than the other currency and going up in value

138
Q

wat does a depreciating currency mean?

A

it is getting weaker than the other currency and going down in value

139
Q

how do exchange rates affect a business?

A
  • can increase or lower the price of a product sold abroad = affecting revenue
  • price of raw materials = cost of importing
  • price of foreign competitors in market
140
Q

what does importing mean?

A

buying goods from a foreign country

141
Q

what impacts of exchanges rates are dependent on importers?

A
  • prefer the pound to be strong
  • may switch international suppliers in less favourable exchange rates
  • may stockpile raw materials
  • may agree with suppliers on a set exchange rate
142
Q

what does exporting mean?

A

selling goods or services in a foreign country

143
Q

what impacts of exchanges rates are dependent on exporters?

A
  • prefer pound to be weak
  • may lower prices to limit impact of strong pound
  • may increase promotion when weak
  • may set up operations where countries are to avoid exchange rate fluctuations
144
Q

what does inflation mean?

A

an increase in the general level of prices of goods and services within an economy, which results in a fall in the purchasing power of money

145
Q

how is the rate of inflation measured?

A

by the annual percentage changes in the level of prices . Measured by the consumer price index (CPI) which each month measures the change in price of a basket of goods.

146
Q

what would the impact of inflation, cost pressure cause to a business?

A
  • increase cost of supplies
  • increase wages from demand after cost of living rise
  • increase in costs may lead to business to increase prices or reduce costs to maintain profit margin
147
Q

what would the impact of inflation, reduced sales cause to a business?

A
  • disposable incomes decreased, decreasing demand for goods and services
  • as prices increase, UK businesses are less competitive so foreign companies may appear cheaper
148
Q

what is fiscal policy?

A

the way the government adjusts its spending and tax rates to control the economy.

149
Q

what are direct taxes in fiscal policy?

A

taxes taken directly from a persons income or a firms profit
- National insurance
- Income tax
- Corporation tax

150
Q

what are indirect taxes in fiscal policy?

A

taxes on purchases
- VAT
-road tax
- stamp duty
- fuel tax

151
Q

what are the key areas of government expenditure from tax revenue?

A
  • transfer payments - welfare spending
  • recurring spending - public services
  • investment projects - state investment
152
Q

what is monetary policy?

A

is the adjustment of interest rate to control the level of inflation

153
Q

what would a decrease in interest rates do?

A
  • cost of credit and reward for saving decrease = more spending and sales
  • higher revenue and lower financial costs = higher profits
154
Q

what is the impact on business revenue from interest rates?

A
  • when high, credit is more expensive and saving money more attractive
    = customers less likely to spend
    = businesses are to experience fall in demand for products
155
Q

what is the impact on business financial costs from interest rates?

A

when high, credit is expensive meaning businesses increase costs if they have loans or overdrafts

156
Q

what is The Monetary Policy Committee of the Bank of England (MPC) ?

A

The group of economists in the bank of england who meet once a month to set the base rate

157
Q

what is the base rate?

A

the rate of interest set by the bank of England. this rate is used as a benchmark by commercial banks to set their own rates of interest.

158
Q

what is an interest rate?

A

the cost of borrowing money and the return for lending (reward for saving)

159
Q

what is Economic policy?

A

the actions taken by the governmenr to stimulate or slow down the level of economic activity in the country. government wants ideal GDP growing steadily at 2% and inflation to stay at 2%

160
Q

what is the impact on customers from rising interest rates?

A
  • cost of credit increases = less affordable for large purchases
  • reward for saving
161
Q

what is the impact on businesses from rising interest rates?

A
  • fall in demand
  • debts on variable rates
  • lower revenue and higher costs
162
Q

what is open trade/ free trade?

A

the unrestricted purchase or sale of goods and services between countries

163
Q

what is protectionism?

A

actions by the government to restrict international trade. to protect domestic businesses and home industries against foreign competition and limiting number of imports in a country

164
Q

what protectionist methods affect imports?

A
  • tariffs
  • quotas
  • technical barriers
165
Q

what are quotas?

A

physical limit set on the number of units that can be imported into a country

165
Q

what are tariffs?

A

tax on imports that increases price of imported goods. making domestic businesses more competitive.

166
Q

what protectionist method affects exports?

A

subsides

167
Q

what are technical barriers?

A

rules and regulations or standards and specifications applied to products entering the country

168
Q

what protectionist methods affect exports?

A

subsidies

169
Q

what are subsidies?

A

grants given to support exporting so they can lower their prices in order to compete internationally

170
Q

what is globalisation?

A

the integration of international markets enabling international commerce: imports and exports across borders

171
Q

what is a multinational company?

A

a business that has facilities and other assets in more than one country

172
Q

what are emerging markets?

A

low income countries that are experiencing high rates of economic and population growth

173
Q

what are the reasons for globalisation?

A
  • more open trade
  • easier transfer of money
  • improved transportation
  • multinational companies
  • technology
174
Q

what are the opportunities with globalisation?

A
  • new markets
  • cheaper resources
  • labour
  • expertise and experience
  • economies of scale
  • trade barriers or protectionism avoidance
175
Q

what are the threats with globalisation?

A
  • competition
  • downward pressure on prices
  • threat of takeovers
  • economic risks
  • political risks
176
Q

what is the importance of emerging economies for business?

A

offer opportunities
- large growing markets
- growth of middle class
- low cost locations

177
Q

what is demographic change?

A

the changes in the UK population

178
Q

what are key demographic changes

A
  • age
  • growth
  • migration
  • urbanisation
179
Q

what is social change?

A

the changes in society like consumer lifestyle and buying behaviour

180
Q

what are key social changes?

A
  • health and well-being
  • drive towards ethical and sustainability
  • holidays
  • on demand culture =instant access
  • ready meals and eating out
  • luxury
  • single occupancy
181
Q

what is urbanisation?

A

the movement of people from rural areas to live in cities

182
Q

what is migration?

A

the movement of population between countries or regions

183
Q

what are the key impacts of online business?

A
  • opportunities for small businesses
  • access to global market
  • reducing business overheads
  • cutting out retail
  • growth of direct delivery
184
Q

what is social responsibility?

A

the duty and obligation of a business to other stakeholders

185
Q

what is CSR (corporate social responsibility)?

A

belief that business should act responsibly and protect the interest of all its stakeholders. shaping ethics that guide modern day businesses.

186
Q

what is shareholder concept?

A

belief that businesses prime function should be to satisfy shareholders by maximising profits. which support the long term success of the business and the economy prosperity .

187
Q

what is stakeholder concept?

A

belief that a business cant thrive on its own and needs support of all its stakeholders. for long term prosperity and sustainability

188
Q

what is enlightened shareholder value (ESV)?

A

a compromising approach to shareholder and stakeholder concepts.

189
Q

what does Carroll’s social responsibility pyramid show?

A

model sets out four responsibilities that are hierarchical. without meet economic responsibility on the bottoms the business will fail and not meet other responsibilities.

190
Q
  1. economic responsibility
A
  • responsibility to survive and become profitable
191
Q
  1. legal responsibilities
A
  • operational efficiency
  • consumer laws
  • employment law
192
Q
  1. ethical responsibilities `
A

-impact on environment
- Fairtrade
- price gauging

193
Q
  1. philanthropic responsibilities
A

help society
-education
- health
- volunteer work

194
Q

what are the reasons for CSR?

A
  • cost savings
  • brand differentiation
  • customer and employee engagement
  • prevent gov intervention
  • sustainability
  • customer perception in order to charge more premium prices
195
Q

what are the reasons against CSR?

A
  • reduced profit due to higher cost
  • stakeholder views may conflict eachother
196
Q

what are the business benefits of CSR?

A
  • good reputation
  • easy to comply with law
  • better staff with aligned views
  • higher productivity
  • new ideas
  • reduced costs
  • good public relations
  • employees retention
197
Q

what is automation?

A

replacing labour with technology in the manufacturing process

198
Q

what is computer aided design (CAD)?

A

using computer generated images to design and test new products

199
Q

what is computer aided manufacture (CAM)?

A

using computer technology to plan and control the manufacturing process

200
Q

what is electronic point of sale (EPOS)?

A

laser scanning barcode technology that can update database automatically. help plan sales records and stock levels

201
Q

what emerging technologies pose as opportunities to businesses?

A
  • 3D printing
  • wearable technology
  • smartphone and mobile technology
  • renewable energy
  • VR
  • cloud computing
202
Q

what is 3D printing?

A

material joined or solidified under computer control to create 3D project

203
Q

what is cloud computing?

A

involves centralised storage of data in remote servers and online access by users worldwide on internet connected devices

204
Q

what is data analytics?

A

the process of investigating raw data with the intention of drawing conclusions from the information

205
Q

What is a substitute?

A

a product or service that can replace or be used instead of another

206
Q

what does Porter’s Five Forces Model show?

A

provides a tool for understanding where power lies in an industry, enabling a business to understand more clearly its own competitive strengths .

207
Q
  1. Threat of entry- Porter’s Five Forces Model
A

how easy it is for a new business to enter?
*Make it more difficult:
- using patents/copyrights
- using size = econ of scale
- loyalty
- exclusive rights to distribution channels
- lobbyist = control regulators

208
Q
  1. Buyer power- Porter’s Five Forces Model
A

control consumers have bargaining through fewer sales with more similar products in market
*Overcoming buyer power:
- differentiate products
- new customers
- increase marketing

209
Q
  1. Supplier power- Porter’s Five Forces Model
A

can suppliers increase their prices?
* Overcoming supplier power
- locking longer contracts
- max econ of sales
- offer to merge with suppliers

210
Q
  1. substitute power- Porter’s Five Forces Model
A

are there alternatives?
* Overcoming substitute power
- brand loyalty
- better meet needs
- build a moat

211
Q
  1. rivalry power- Porter’s Five Forces Model
A

how much competition
* Overcoming rivalry power:
- cost leader/ differentiation
- increase marketing

212
Q

what is investment appraisal?

A

techniques designed to help businesses assess the desirability of investment and to compare different investment options.

213
Q

what are the 3 investment appraisal methods?

A
  • Payback
  • Average rate of return (ARR)
  • net present value (NPV)
214
Q

what does Payback show/ assess?

A

focuses on the time taken to recoup the initial investment and considers the cash inflows over a number of years. it is useful for businesses who need quick return and may be facing liquidity problems

215
Q

what is the calculation for Payback?

A

(Amount left to repay / cash inflow expected the following year) x 12 months

216
Q

what answer are businesses looking for?

A

want a short payback period

217
Q

what does Average rate of return (ARR) show / assess?

A

measures the average annual profit achieved on an investment over time, which can the be compared to othere investments or the zero risk strategy of leaving money in a bank account.

218
Q

how do you calculate ARR?

A
  1. work out total profit = cash inflows-initial investment
  2. calc avg annual profit = total profit / no. years
  3. calc avg annual profit as a % of initial investment
    (Avg annual profit / initial investment) x100
219
Q

what are businesses looking for in ARR?

A

want a high ARR to look at how to invest and be able to set targets for the business

220
Q

what does Net present value (NVP) show/ assess?

A

takes into account the future value of money by discounting cash flows. considers time in an investment and follows principle that the value of money depreciates over time .

221
Q

how do you calculate NPV?

A
  1. multiply each cash inflow with discount factor figure
  2. add up all net present values of the cash inflows
  3. subtract the cost of the initial investment
222
Q

what are businesses looking for in NPV answers?

A
  • positive figure means the investment makes profit and go ahead
  • negative figure means makes a loss and be rejected