Unit 2

Question 1

what is a manager?

Answer 1

a person who is responsible for a business’ activities and its workers

Question 2

what do managers do?

Answer 2

• set objectives
• organise
• develop people
• motivate and communicate
• measures and checks tasks

Question 3

what roles does a manager have?

Answer 3

• setting objectives for short, medium and long term success in functional areas and business as a whole
• analyising data and performance
• leading
• making decisions
• reviews of work

Question 4

what is leadership style?

Answer 4

a leaders characteristic behaviour when directing, motivating, guiding and managing groups

Question 5

what types of leadership styles are there?

Answer 5

• autocratic
• democratic
• laissez-faire

Question 6

what is a laissez faire leadership styel?

Answer 6

lets staff make decisions

Question 6

what is an autocratic leadership style?

Answer 6

making decisions without consulting staff

Question 7

what is a democratic leadership style?

Answer 7

involves staff in decision making

Question 8

what is delegation?

Answer 8

the passing of responsibility for a particular task, project or decisions from a manager to a subordinate

Question 9

what is autonomy?

Answer 9

allowing a great deal of freedom to make choices in the work place

Question 10

what is a manager-centred leadership?

Answer 10

managers make all the decisions

Question 12

what other styles of leadership for charismatic leaders are there?

Answer 12

• paternalistic
• bureaucratic

Question 13

what are paternalistic leaders?

Answer 13

who consult staff and try make decisions in the best interest of all

Question 14

what are bureaucratic leaders?

Answer 14

who do everything exactly by the rules

Question 15

what does the Tennenbaum-Schmidt continuum depict?

Answer 15

Catagorises the range in behaviours from being manager-centred leadership to subordinate-centred leadership

Question 16

what are the 4 catagories in the Tennenbaum-Schmidt continuum?

Answer 16

1)Tell
2)Sell
3)Consult
4) Joins

Question 17

what can the Tennenbaum-Schmidt continuum show a relationship between?

Answer 17

the level of freedom (autonomy) in decision making and the level of authority retained by the manager
= as workers autonomy increases, managers authority decreases

Question 18

what does the Blake-Mouton grid show?

Answer 18

classifies management and leadership styles depending on their focus or priorities

Question 19

what is the ‘Produce or perish management’ (9,1) on the Blake-Mouton grid?

Answer 19

autocratic/ authoritarian leadership with emphasis on task. little concern for people but meets targets and deadlines

Question 20

what is the ‘team management’ (9.9) on the Blake-Mouton grid?

Answer 20

focus on both tasks and people, most effective with emphasis on empowerment, trust and team working

Question 21

what is the ‘country club management’ (1,9) on the Blake-Mouton grid?

Answer 21

focuses on people with little concern on task. without motivates or dedicated staff, performance may be weak

Question 22

what is the ‘impoverished management’ (1,1) on the Blake-Mouton grid?

Answer 22

ineffective leadership with little concern for task and people

Question 23

what is the ‘middle of the road management’ (5,5) on the Blake-Mouton grid?

Answer 23

compromised leadership with some focus on both but could lead to average performance

Question 24

where would a laissez faire or subordinate centred leadership style be effective?

Answer 24

an environment where employees are highly skill

Question 25

where would an autocratic or manager centred approach suit best?

Answer 25

where quick decisions need to be made and situations handled

Question 26

what is opportunity cost?

Answer 26

the cost of the next best alternative foregone

Question 27

what is scientific decision making?

Answer 27

decision making that is based on data and uses logical and rational approach

Question 28

what is intuition?

Answer 28

making decisions based on gut feeling rather than on data and rational analysis

Question 29

what are the key decision making factors?

Answer 29

• risk
• reward
• uncertainty
• opportunity cost