Unit 6: Performance Appraisal Flashcards
WHat is the definition of Performance Appraisal?
Formal system assessing contribution of employees to company’s progress
what is the aim of perfomrance appraisal?
to improve company through the development of employees
Helps to make personnel-based admin decisions
- Remunerations
- Renovation of contract
- Moe from temporary > permanent contract
- Layoffs/promotions
Should you measure results or performance?
PERFORMANCE: bc results can be affected by other variables
What is a simple measure/crtieria?
An evluation
What is a multiple meausre/criteria?
When you add other measures to a simple (e.g evaluating workers manager & followers)
what is a composite measure/criteria
a global evaluations that uses multiple evaluations summed up
Which crtieria is the most accurate?
Composite
Should you measure traits or behaviours?
BEHAVIOURS because theyre adaptable but traits are stable
Should you measure peak or typical performance?
TYPICAL
Should you measure Intra- role or Extra-role behaviours?
BOTH
Intra are essential roles startes in job description
Extra-role behaviours are not necessary for the job but help to organisation to reach goals
between intra and extra-role bhevaiours - which should you measure first and why?
EXTRA
so employees understand that both are importance
Who measures performance?
Bosses
Superviusors
colleagues
emplpyees
subordinates
customers
users
suppliers
Wat is a 360 degree evaluation?
When the worker is being evaluatied by everyone (customers, boss, clients, supervisor etc)
What are the 2 ways of measure performance?
Objective
Subjective
outline objective measures of measuring performance?
quantitative, measurable
e.g. no. of production units per week. no. of errors
Outline subjective measures of measuring performance.
qualitative
e.g. questionnaires/interviews
what are the 2 techniques uses in questionnaires
Scalar technique
Comparative technique
what is the scalar technique used in questionnaires?
Asks ptp to rate how the statements reflect the individual’s (their manager) behaviour on a SCALE
E.g. “to what extent do you agree with the follow statement…”
What is the comparitive technique used in questionnaires?
Asks ptp to rank their followers/managers best - worst according to the characteristics
how does the questionnaires influence the interviews?
Information obtained fromt he questionnaires is discussed in the interview
what are the 3 broad steps of the perfoamcne appraisal process?
Prepare
Interview
Folow Up
Outline the preperation stge of te intervirw process
- notify ptp with plenty of time
- assess performance compare it to last years objectives (consider other factors)
- Time & privacy considerations: use neutral space, allow more time to show respect
What are the 3 aspects of the feedback interview?
Revision (of tasks, objectives ; no surprises)
Exploration (why? int/ext factors?)
Consensus (what happen inf future?
outline the follow up of the performane interview?
Keep support promises: outline any changes if you cannot
Conduct ongoing process reviews (informal) & periodic review of performance v objectives (formal)
Whats the acronym for setting objectives in performance appraisal?
SMART
specific
measurables
attainable
relevant
time-bound
what are the requirements when setting objectives in a performance appraisal?
Specific
Measurable
Attainable
Relevant
Time-bound
What are the 5 considerations when providing feedback?
- Descriptive: use facts (not judgement)
- Positive: begin w/ positive then move to negative
- Specific: easier to digest/understand
- Timely: choose the right time
- Present & future oriented: provide guidance
How should you handle objections in a perfomrnace appraisal?
Listen
Agreement technique (total or partial): recognising reasoning without agreeing
Broken record technique: retirate goals, desires & feelings
