Unit 5: Flashcards
what is the definition of training?
Active-learning process aimed at organisational members, relating to performance
Aims to achieve changes in knowledge, skills, abilities, or behaviours within the subject
Why is training needed?
- to improve the execution of tasks
- improve the job-individual relationship (adjust)
- socialization
- help employees develop career within org
- increase competitiveness & adaptiveness
what are the 6 steps of tjhe trianing process?
- Needs analysis
- Training PLAN
- Training DESIGN
- Training DELIVERY
- Training EVALUATION
- Training FOLLOW UP
Outline Step 1: Needs Analysis of the training process.
Who and what is involved?
- leaders are responsible for detect org. needs
- There’s a training department that coordinates the process
- This includes organisational analysis & analysis of tasks/ KSAOs
Outline Organisational Analysis
it is the process of DETECTING THE NEEDS that affect the WHOLE organization or IMPORTANT GROUPS within it. There are external & internal groups.
It is an aspect of the needs analysis step.
Outline analysis of tasks/KSAOs
It is a part of the needs analysis
You must determine the tasks required and how to perform them correctly (with competencies/KSAOs)
What are the 6 aspects of STep 2: Training Plan?
- Objectives
- Type of action (what?)
- Trainers (who delivers?)
- Venure (where?)
- Calender (When?)
- Recipients (Who receives?)
Who is repsonsible for Step 3: Training Desing?
The trainer
What are the 3 types of objectices?
General
Specific
Operational
What is a General objective?
Global expression of the intended results
What is a specific objective?
Learning objective developed from breaking down the general
what is an operationalised objective?
The specific objective but expressed in measurable & observable terms
Wat must the operationalised objective contain?
The final behavior, levels & conditions of the objective.
How does the objectives impact the design of the training?
It determines the selection of content, strategies & techniques
What are the 4 requirements the operational objective must meet?
Relevant
Understandable
Feasible
Measurable
what are the 3 phases of the content phased of the design?
Selection, Structure & Preperation
How do you structure the content within the training design?
You created MODULES with DIDATIC UNITS
- Modules align with specific objectives
- Units align with operational objectives
What is didatic methodoloy?
Direct teacher-pupil communications
- Transmitting info, applying info, active participation
What is the best methodology to use when aimiing to develop ATTITUDES?
Practical, group-based
What is the best methodology to use when aimiing to develop KNOWLEDGE?
theoretical, passive, individual
What is the best methodology to use when aimiing to develop SKILLS?
A mixture of both practical & theoretical methods
Who is responsible for delivering tainingin?
Trainer
When do you complete training evaluation?
Before, during & after
What are the 2 mian aspects of training evaluation?
Reaction Assessment
Learning Assessment
How doy ou complete a reaction assessment?
Use quanititaive methods (e.g. Questionnaire) to measure enjoyment & satisfaction
How do you complete a learnign assessment?
The trainer delivers knowledge or situational test before & after the training to compare the difference/ improvement
what is a learning assessment
the extent to which the learner have acquired KSAOS
When do you complete the trainign follow up (step 6)?
After enough time has passed to allow enthusiasm effect bias
What are the 2 main aspects of the trianing follow up?
Behaviour (transfer)
Impact
Outline the Behaviour (transfer) aspect of the Training Follow Up? What are the requirements of it?
This is evaluating whether the learning has transferred to the job
- allow enough time for enthusiasm bias to go
- Longitudinal (multiple points of assessment)
- Ensure prior evaluations are completed to allow for
what method is used for behavioural (transfer) of training follow up?
Structured observation
Outline Impact as part of the trianing follow up? what are the aspects measured? difficulties encountered?
Understanidng the consequences the trianing has had ont he company
- the tangible, concrete, visible results
- Quantities (sales), rates (absence, complaints), deadlines
- Difficult to obtain & directly relate to training (cause-effect)
what are the 2 approaches of measuring impact of training? & when are they best used? (in training follow up; step 6)
- Hard Parameters: clear impact on company’s results e.g. ^ sales
- Soft Parameters: no clear impact
What is included in the Training Management? & Who is repsonsible?
Training Department responsible for admin tasks
- find/select trainers
- resources/materials needed
- certificiates
What are the external and internal elements of the organizational analysis
- External: economic, technological, demographics, social & cultural changes, customers, suppliers, competitiros
- Internal: Company strategy & policies
