Unit 5:

Question 1

what is the definition of training?

Answer 1

Active-learning process aimed at organisational members, relating to performance
Aims to achieve changes in knowledge, skills, abilities, or behaviours within the subject

Question 2

Why is training needed?

Answer 2

• to improve the execution of tasks
• improve the job-individual relationship (adjust)
• socialization
• help employees develop career within org
• increase competitiveness & adaptiveness

Question 3

what are the 6 steps of tjhe trianing process?

Answer 3

• Needs analysis
• Training PLAN
• Training DESIGN
• Training DELIVERY
• Training EVALUATION
• Training FOLLOW UP

Question 4

Outline Step 1: Needs Analysis of the training process.
Who and what is involved?

Answer 4

• leaders are responsible for detect org. needs
• There’s a training department that coordinates the process
• This includes organisational analysis & analysis of tasks/ KSAOs

Question 5

Outline Organisational Analysis

Answer 5

it is the process of DETECTING THE NEEDS that affect the WHOLE organization or IMPORTANT GROUPS within it. There are external & internal groups.

It is an aspect of the needs analysis step.

Question 6

Outline analysis of tasks/KSAOs

Answer 6

It is a part of the needs analysis
You must determine the tasks required and how to perform them correctly (with competencies/KSAOs)

Question 7

What are the 6 aspects of STep 2: Training Plan?

Answer 7

• Objectives
• Type of action (what?)
• Trainers (who delivers?)
• Venure (where?)
• Calender (When?)
• Recipients (Who receives?)

Question 8

Who is repsonsible for Step 3: Training Desing?

Answer 8

The trainer

Question 9

What are the 3 types of objectices?

Answer 9

General
Specific
Operational

Question 10

What is a General objective?

Answer 10

Global expression of the intended results

Question 11

What is a specific objective?

Answer 11

Learning objective developed from breaking down the general

Question 12

what is an operationalised objective?

Answer 12

The specific objective but expressed in measurable & observable terms

Question 13

Wat must the operationalised objective contain?

Answer 13

The final behavior, levels & conditions of the objective.

Question 14

How does the objectives impact the design of the training?

Answer 14

It determines the selection of content, strategies & techniques

Question 15

What are the 4 requirements the operational objective must meet?

Answer 15

Relevant
Understandable
Feasible
Measurable

Question 16

what are the 3 phases of the content phased of the design?

Answer 16

Selection, Structure & Preperation

Question 17

How do you structure the content within the training design?

Answer 17

You created MODULES with DIDATIC UNITS
- Modules align with specific objectives
- Units align with operational objectives

Question 18

What is didatic methodoloy?

Answer 18

Direct teacher-pupil communications
- Transmitting info, applying info, active participation

Question 19

What is the best methodology to use when aimiing to develop ATTITUDES?

Answer 19

Practical, group-based

Question 20

What is the best methodology to use when aimiing to develop KNOWLEDGE?

Answer 20

theoretical, passive, individual

Question 21

What is the best methodology to use when aimiing to develop SKILLS?

Answer 21

A mixture of both practical & theoretical methods

Question 22

Who is responsible for delivering tainingin?

Answer 22

Trainer

Question 23

When do you complete training evaluation?

Answer 23

Before, during & after

Question 24

What are the 2 mian aspects of training evaluation?

Answer 24

Reaction Assessment
Learning Assessment

Question 25

How doy ou complete a reaction assessment?

Answer 25

Use quanititaive methods (e.g. Questionnaire) to measure enjoyment & satisfaction

Question 26

How do you complete a learnign assessment?

Answer 26

The trainer delivers knowledge or situational test before & after the training to compare the difference/ improvement

Question 27

what is a learning assessment

Answer 27

the extent to which the learner have acquired KSAOS

Question 28

When do you complete the trainign follow up (step 6)?

Answer 28

After enough time has passed to allow enthusiasm effect bias

Question 29

What are the 2 main aspects of the trianing follow up?

Answer 29

Behaviour (transfer) Impact

Question 30

Outline the Behaviour (transfer) aspect of the Training Follow Up? What are the requirements of it?

Answer 30

This is evaluating whether the learning has transferred to the job - allow enough time for enthusiasm bias to go - Longitudinal (multiple points of assessment) - Ensure prior evaluations are completed to allow for

Question 31

what method is used for behavioural (transfer) of training follow up?

Answer 31

Structured observation

Question 32

Outline Impact as part of the trianing follow up? what are the aspects measured? difficulties encountered?

Answer 32

Understanidng the consequences the trianing has had ont he company - the tangible, concrete, visible results - Quantities (sales), rates (absence, complaints), deadlines - Difficult to obtain & directly relate to training (cause-effect)

Question 33

what are the 2 approaches of measuring impact of training? & when are they best used? (in training follow up; step 6)

Answer 33

- Hard Parameters: clear impact on company's results e.g. ^ sales - Soft Parameters: no clear impact

Question 34

What is included in the Training Management? & Who is repsonsible?

Answer 34

Training Department responsible for admin tasks - find/select trainers - resources/materials needed - certificiates

Question 35

What are the external and internal elements of the organizational analysis

Answer 35

- External: economic, technological, demographics, social & cultural changes, customers, suppliers, competitiros - Internal: Company strategy & policies