Unit 6 - Chg Mgmt

Question 1

What are the PWC Ten Guiding Principles of Change Management?

Answer 1

1) Address the human side of change systematically
2) Change starts at the top and begins on day one
3) Real change happens at the bottom
4) Confront reality, demonstrate faith, and craft a vision
5) Create ownership, not just buy-in
6) Practice targeted over-communication
7) Explicitly address culture and attack the cultural centre
8) Assess the cultural landscape early
9) Prepare for the unexpected
10) Speak to the individual as well as to the individual

Question 2

PWC 10 Guiding Principles means…

1) Address the human side of change systematically

Answer 2

• Any transformation of significance creates people issues.
• Dealing with them on reactive case-by-case basis puts speed, morale, and results at risk.
• Disciplined fact-based approach must involve as much data collection and analysis, planning and implementation discipline as the re-design of strategy, systems or processes.
• Needs to be fully integrated into program design and decision-making.
• Based on realistic assessment of the orgs history, readiness and capacity to change.
• Developed early and adapted often.

Question 3

PWC 10 Guiding Principles means…

2) Change starts at the top and begins on day one

Answer 3

• Change is inherently unsettling for people at all levels.

- Leadership must change first, to challenge and motivate the rest, “walking the talk”.

Question 4

PWC 10 Guiding Principles means…

3) Real change happens at the bottom

Answer 4

• Change efforts must incl plans for identifying leaders and pushing responsibility for design and implementation down through the org.
• Change leaders sit at each of below layers.

Leadership = Strategy and target setting

Execs and Snr Mgrs = Design Teams

Line Mgrs and Individuals = Implementation

Question 5

PWC 10 Guiding Principles means…

4) Confront reality, demonstrate faith, and craft a vision

Answer 5

• Individuals will question to what extent chg is reqd and if they want to personally commit.
• Formal case for chg and written vision statement will ensure leadership team alignment.
• Vision should be customised for various audiences.

Question 6

PWC 10 Guiding Principles means…

5) Create ownership, not just buy-in

Answer 6

• Large programs require distributed leadership with broad influence over decisions, both visible and invisible to the senior team.
• Change leaders must over-perform and be zealots.
• Leaders must take willing responsibility for making change happen in all areas they influence or control.

Question 7

PWC 10 Guiding Principles means…

6) Practice targeted over-communication

Answer 7

• Reinforce core messages through regular, timely advice that is both inspirational and actionable.
• Target communication to provide provide the right info at the right time, to solicit input and feedback and check on emotional response to what is heard.
• Speak from the heart and convey deep sense of personal commitment. Tell a consistent story.

Question 8

PWC 10 Guiding Principles means…

7) Explicitly address culture and attack the cultural centre

Answer 8

• Develop a baseline through a cultural / organisational diagnostic, defining an explicit end-state or desired culture.
• Devise detailed plans to make the transition.
• Assess current culture to understand gaps.
• Leaders should be explicit about type of culture and underlying behaviours to best support new way of working.

Question 9

PWC 10 Guiding Principles means…

8) Assess the cultural landscape early

Answer 9

• Critical to understand and account for culture and behaviours at each level of the org.
• Thorough cultural diagnostics assess org readiness to change, bring major issues to surface and identify cultural factors to support or inhibit change.
• Identify core values, beliefs, behaviours and perceptions which must be considered.

Question 10

PWC 10 Guiding Principles means…

9) Prepare for the unexpected

Answer 10

• People will react in unexpected ways, areas of anticipated resistance will fall away and the external environment will shift.
• Constantly re-assess impact of chg efforts.
• Adjust to maintain momentum and drive results.

Question 11

PWC 10 Guiding Principles means…

10) Speak to the individual as well as to the team

Answer 11

• Personal journey as well as institutional one.
• Indv need to know how their work will change, what is expected of them during and after, how they will be measured and what success or failure will mean for them.
• Be honest and explicit and involve people.
• Provide visible rewards to reinforce the embracement of change.