unit 6

Question 1

what are the potential areas of organisational change (6)

Answer 1

1. culture
2. mission
3. strategy
4. infrastructure
5. technologies
   6 internal processes

Question 2

what are the 7 reasons for organisational change

Answer 2

1. new priorities
2. customer needs
3. new technologies
4. new opportunities
5. crisis management
6. competitor activities
7. new leadership team

Question 3

what are the 6 potential impacts on the business if they fail to change when needed

Answer 3

1. loss of key customer base
2. loss of market position held
3. removal of senior management
4. loss of stakeholders’ confidence
5. loss of important skills/employees
6. failure to attract skilled new talent

Question 4

what are the driver for change (6)

Answer 4

1. aligns to the reasons for change
2. focuses on business/leadership priorities
3. supports survival, growth and globalisation
4. focuses on customer needs and preferences
5. supported by human resources professionals
6. sets new objectives and key performance indicators

Question 5

6.1 page 7