unit 3 Flashcards
what is quality
the standard of something as measured against other similar products or services ensuring its ability to satisfy given needs
what is compliance
the act of complying with processes, requirements, standards or regulations
what is a process checklist
provides step-by-step detail on how a process should be carried out
what is quality standards
the requirements, specification, guidelines or characteristics that can be used to ensure that the products, processes and services are being used as expected
what are audits and inspections
regularly carried out to ensure they are being followed and to identify any inconsistencies or areas for improvement
what is peer review
where a peer reviews your work before being submitted
what is testing
should be carried out on a product or service before launching to ensure it is fully working correctly and safely
why should a business improve its quality
- improve customer satisfaction
- increased efficiencies
- value for money
- customer satisfaction
- satisfaction with product/service
benefits of improving and maintaining quality
- improved reputation
- fewer customer complaints
- low cost of products/ less waste
- meet industry standards
- meet customer expectations
what is the public sector
organisations that are owned, controlled and managed by the government entirely
what is the private sector
organisations are ones which are owned, controlled or managed by individuals, groups or businesses
what are the differences between public and private sector (6)
- culture
- controls
- constraints
- regulation
- public money
- financial support
public sector can include
- government departments (local government)
- government agencies
- emergency services
- civil service
private sector can include
- solo traders
- partnerships
- corporations
- limited liability corporations
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