unit 5 Flashcards
1
Q
what are policies
A
they set out the why behind business actions and list the terms and conditions which direct the business to make a decision
2
Q
what are procedures
A
they set out the sequential steps to take explaining the how in terms of acting upon the decision/when directing people for an activity
3
Q
what does a policy document contain
A
- version tracking
- approval date
- background
- purpose
- scope
- aims and objectives
- related policies
- review dates
4
Q
what does procedure documents contain
A
- title of the procedure
- department responsible
- approval details
- purpose
- definitions
- step-by-step
- flowchart
5
Q
policies and procedures should be:
A
- specific, relevant and applicable
- understandable
- up to date
- well structured and consistent
- specific to the issue
- reviewed regularly
- documented approval from senior manager, CEO or board
6
Q
5.2
A
