UNIT 6🤍🤍 Flashcards
what is a HR objective?🤍
a specific goal or target of relating to the management and performance of human resources in business
what is human resource management?🤍
the design,implementation and maintenance of strategies to manage people for optimum business performance
why has HRM become more important?🤍
most businesses provide services rather than goods so customer service and quality has become vital
what are some aspects of HRM?🤍
workforce planning, recruitment&selection, training and talent development
what is the value of effective HR objectives?🤍
connect HR activites and decision making with overall business objectives.
Link HR with customer service and quality
help create effective working environment
what are some common HRM objectives?🤍
make effective use of workforce potential
Ensure HR are employed cost effectively
Match workforce to business needs
what are internal inuences on HR objectives?🤍
corporate objectives
marketing strategies
financial strategies
what are external influences on HR objectives?🤍
market changes
economic changes
social changes
what is soft HRM?🤍
treats employees as most important resource in the business and as a source of competitive advantage.
employees are treated as individuals and their needs are planned accordingly
what is hard HRM?🤍
treats employees as simply a resouce of the business
strong link with corporate business planning - what resources do we need, how much will we need
what are key measures of HR performance?🤍
labour turnover+staff retention
labour productivity
absenteeism
what is employee retention?🤍
the abiloty of a business to convince its employees to remain with the business
what is labour turnover?🤍
the percentage of the work force that leave a business within a given period
number of employees leaving during period/average number employed during period x100
what are the issues with high staff turnover?🤍
higher costs
increased pressure on remaining staff
disruption to productivity
what factors affect staff turnover?🤍
type of business
pay and other rewards
working conditions
opportunities for promotion
what ways can a business improve staff turnover?🤍
effective recruitment and training
provide competitive pay
reward staff loyalty
job enrichment
why does labour productivity matter?🤍
labour costs are a significant part of total costs
in order to be compeptitive a business needs to keep unit costs down
key factors that influence labour productivity?🤍
skills
motivation
training
reliability
labour productivity formula?🤍
output per period/number of employees
ways to improve labour productivity?🤍
measure performance and set targets
streamline production processes
invest in employee training
problems with trying to improve labour productivity?🤍
costs
potential for employee resistance
employees may demand higher pay
what is absenteeism?🤍
employees intentional or habitual absence from work
why is abesnteeism a significant issue in a business?🤍
significant cost
pressure
often prediftable
absenteeism formula?🤍
number of staff absent during period/numbef employed during period x100
OR
number of days taken off for unauthorised absence during period/ total days worked by workforce over the period of time x100
