Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BUSINESS AQA A-LEVEL🤍 > UNIT 6🤍🤍 > Flashcards

UNIT 6🤍🤍 Flashcards

1
Q

what is a HR objective?🤍

A

a specific goal or target of relating to the management and performance of human resources in business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

what is human resource management?🤍

A

the design,implementation and maintenance of strategies to manage people for optimum business performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

why has HRM become more important?🤍

A

most businesses provide services rather than goods so customer service and quality has become vital

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

what are some aspects of HRM?🤍

A

workforce planning, recruitment&selection, training and talent development

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

what is the value of effective HR objectives?🤍

A

connect HR activites and decision making with overall business objectives.
Link HR with customer service and quality
help create effective working environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

what are some common HRM objectives?🤍

A

make effective use of workforce potential
Ensure HR are employed cost effectively
Match workforce to business needs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

what are internal inuences on HR objectives?🤍

A

corporate objectives
marketing strategies
financial strategies

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

what are external influences on HR objectives?🤍

A

market changes
economic changes
social changes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

what is soft HRM?🤍

A

treats employees as most important resource in the business and as a source of competitive advantage.
employees are treated as individuals and their needs are planned accordingly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

what is hard HRM?🤍

A

treats employees as simply a resouce of the business
strong link with corporate business planning - what resources do we need, how much will we need

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

what are key measures of HR performance?🤍

A

labour turnover+staff retention
labour productivity
absenteeism

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

what is employee retention?🤍

A

the abiloty of a business to convince its employees to remain with the business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what is labour turnover?🤍

A

the percentage of the work force that leave a business within a given period

number of employees leaving during period/average number employed during period x100

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

what are the issues with high staff turnover?🤍

A

higher costs
increased pressure on remaining staff
disruption to productivity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

what factors affect staff turnover?🤍

A

type of business
pay and other rewards
working conditions
opportunities for promotion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

what ways can a business improve staff turnover?🤍

A

effective recruitment and training
provide competitive pay
reward staff loyalty
job enrichment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

why does labour productivity matter?🤍

A

labour costs are a significant part of total costs
in order to be compeptitive a business needs to keep unit costs down

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

key factors that influence labour productivity?🤍

A

skills
motivation
training
reliability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

labour productivity formula?🤍

A

output per period/number of employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

ways to improve labour productivity?🤍

A

measure performance and set targets
streamline production processes
invest in employee training

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

problems with trying to improve labour productivity?🤍

A

costs
potential for employee resistance
employees may demand higher pay

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

what is absenteeism?🤍

A

employees intentional or habitual absence from work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

why is abesnteeism a significant issue in a business?🤍

A

significant cost
pressure
often prediftable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

absenteeism formula?🤍

A

number of staff absent during period/numbef employed during period x100

OR

number of days taken off for unauthorised absence during period/ total days worked by workforce over the period of time x100

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

how to tackle absenteeism?🤍

A

understand the causes
set targets and monitor trends
have clear sickness and absence policy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

what is an organisational structure?🤍

A

shows how people and managment are organised in business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

what does organisational structure determine?🤍

A

authority and responsibility
individual roles and titles
people to whom are accountable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

what factors influence organisational structure?🤍

A

size of business
type of business
management and leadership style
competitive environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

what is the span of control?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

narrow or wide span of control?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

what does span of control depend on?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

what is the chain of command?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

what are the levels of hierarchy?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

common types of organisational structure?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

tall structures🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

flat structures?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

what is delayering?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

benefits and drawbacks of delayering?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

what is delegation?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

key issues with delegation?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

what is employee empowerment?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

why change the organisational sturcture?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

challenges with changing organisational structure?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
44
Q

who makes the decisions?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
45
Q

centralised decision-making?🤍

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
46
Q

benefits and drawbacks of centralisation?🤍

A
47
Q

decentralised decision-making🤍

A
48
Q

benefits and drawbacks of decentralisation🤍

A
49
Q

job design?🤍

A
50
Q

what is job enrichment?🤍

A
51
Q

what is job enlargement?🤍

A
52
Q

key influences on job design?🤍

A
53
Q

reasons to recruit staff🤍

A
54
Q

changes in employment patterns?🤍

A
55
Q

advantages and disadvantages of part-time and flexible working?🤍

A
56
Q

recruitment methods🤍

A
57
Q

internal recuitment - adv+dis🤍

A
58
Q

external recruitment- adv+dis🤍

A
59
Q

costs and benefits of training🤍

A
60
Q

benefits of training for a business🤍

A
61
Q

why businesses need training🤍

A
62
Q

business issues that training cannot solve🤍

A
63
Q

reasons why business neglect training?🤍

A
64
Q

induction training?🤍

A
65
Q

typical induction programme?🤍

A
66
Q

on-the-job training?🤍

A
67
Q

methods of on the job training🤍

A
68
Q

benefits and drawbacks of on the job training🤍

A
69
Q

off the job training🤍

A
70
Q

methods of off the job training🤍

A
71
Q

benefits of off the job training🤍

A
72
Q

main types of off the job training🤍

A
73
Q

link between training and motivation🤍

A
74
Q

redeployment🤍

A
75
Q

potential benefits of redeployment vs redundancy🤍

A
76
Q

redundancy🤍

A
77
Q

HR options to avoid costly redundancies🤍

A
78
Q

what is motivation🤍

A
79
Q

what are the methods available to motivate employees🤍

A
80
Q

three classic theories of motivation🤍

A
81
Q

taylors theory of motivation🤍

A
82
Q

taylors approach to management🤍

A
83
Q

maslows theory of motivation🤍

A
84
Q

herzberg’s theory of motivation🤍

A
85
Q

three elements to employee engagement🤍

A
86
Q

employee engagement vs motivation

A
87
Q

reasons why people go to work🤍

A
88
Q

main financial incentives🤍

A
89
Q

main non financial incentives 🤍

A
90
Q

fringe benefits🤍

A
91
Q

wages vs salaries🤍

A
92
Q

overtime vs bonus pay🤍

A
93
Q

what is profit sharing🤍

A
94
Q

profit sharing - adv+dis🤍

A
95
Q

performance related pay🤍

A
96
Q

piece rate payment🤍

A
97
Q

commission🤍

A
98
Q

what is employee representation🤍

A
99
Q

legal requirement to consult w employees🤍

A
100
Q

good reasons for a formal system of employee representation🤍

A
101
Q

employee representation - adv+dis🤍

A
102
Q

main role of trade unions🤍

A
103
Q

two main functions of trade unions🤍

A
104
Q

advantages for employee of having good relationship with trade unions🤍

A
105
Q

reasons for declining union membership🤍

A
106
Q

main methods of industrial action🤍

A
107
Q

who suffers from industrial action🤍

A
108
Q

avoiding industrial disputes🤍

A
109
Q

works councils🤍

A
110
Q

typical agenda for works councils🤍

A
111
Q

settling disputes using ACAS🤍

A
112
Q

mediation🤍

A
113
Q

conciliation🤍

A
114
Q

arbitration🤍

A

BUSINESS AQA A-LEVEL🤍 (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions