UNIT 4š¤š¤ Flashcards
1
Q
what is operations management
A
process that uses the resources of an organisation to provide the right goods or services for the customer
2
Q
reasons for setting objectives
A
focus for the decision making and effort
Improves co ordination
3
Q
costs
A
reduce unit costs
4
Q
quality
A
5
Q
speed of response
A
6
Q
flexibility
A
7
Q
dependability
A
8
Q
environmental objectives
A
9
Q
added value
A
10
Q
internal influences
A
11
Q
external influences
A
12
Q
labour productivity
A
13
Q
unit costs
A
14
Q
factors that influence ideal capacity
A
15
Q
capacity
A
16
Q
capacity utilisation
A
17
Q
efficiency
A
18
Q
benefits of high labour productivity and efficenchn
A
19
Q
how to increase efficiency and labour productivity
A
20
Q
economies of scale
A
21
Q
technology
A
22
Q
specialisation
A
23
Q
purchasing and marketing
A
24
Q
finance and research
A
