UNIT 4š¤š¤ Flashcards
what is operations management
process that uses the resources of an organisation to provide the right goods or services for the customer
reasons for setting objectives
focus for the decision making and effort
Improves co ordination
costs
reduce unit costs
quality
speed of response
flexibility
dependability
environmental objectives
added value
internal influences
external influences
labour productivity
unit costs
factors that influence ideal capacity
capacity
capacity utilisation
efficiency
benefits of high labour productivity and efficenchn
how to increase efficiency and labour productivity
economies of scale
technology
specialisation
purchasing and marketing
finance and research
social and managerial
difficulties in increasing labour productivity and efficiency
diseconomies of scale
how to choose optimal mix of resources
capital intensive vs labour intensive
importance of capacity
how to utilise capacity efficiently
disadvantages of spare capacity
advantages of spare capacity
ways of reducing capacity
ways of increasing capacity
what is lean production
what is time based management
what is just in time production
benefits of just in time
difficulties of just in time
how to use technology to improve efficiency
technology and employment
benefits of using technology
issues of introducing technology
tangible measures of qualityn
intangible measures of qualityn
importance of quality to a business
quality control
benefits and drawbacks of inspection
quality assurance
benefited and drawbacks of quality assurance
systems of quality assurance
benefits and issues of improving quality
consequences of poor quality
what is mass customisation+factors required
benefits+difficulties of mass customisation
adv + dis of producing to order
outsourcing
adv of employing part time eorker
adv+dis of outsourcing
factors affecting decisions to outsource
influences month choice of supplier
