Unit 5- Emotional Intelligence Flashcards

1
Q

The capacity to be aware of, control, and express one’s emotions and handle interpersonal relationships judiciously and empathetically

A

Emotional Intelligence (EI)

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2
Q

Building Blocks of EI (4)

A
  1. Self-awareness
  2. Self-management
  3. Social Awareness
  4. Relationship Management
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3
Q

Ability to accurately perceive, assess, exhibit appropriate emotions

A

Self-awareness

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4
Q

Channeling emotions in a positive way when needed

A

Self-management

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5
Q

Ability to empathize and understand how others feel

A

Social Awareness

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6
Q

Ability to assist others in managing their own emotions and establish supportive relationships with others

A

Relationship management

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7
Q

4 things an ethical leader needs

A
  1. high emotional intelligence
  2. grit
  3. moral strength
  4. courage
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8
Q

the extent to which people see themselves as ethical, caring people- more considerate of others

A

moral identity

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9
Q

taking risks and do the right thing even when afraid and regardless of potential consequences

A

courage

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10
Q

perseverance and passion for long-term goals

A

grit

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11
Q

low EI, high awareness, cunning, scheming, unscrupulous- emotional detachment to control impulses and charm to hide true intentions

A

Machiavellianism

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12
Q

Sellie-Dosunmu Principles (5)

A
  1. Self-awareness
  2. Self-regulation
  3. Motivation
  4. Empathy
  5. Social Skills
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13
Q

attuned to inner preferences, beliefs, values, resources, authentic emotional state- knowing yourself so you can manage yourself

A

self-awareness

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14
Q

ability to manage internal state, self-control, transparency, adaptability, control impulses, authenticity, flexibility, trustworthy, assertiveness

A

self-regulation

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15
Q

control own destiny, desire for improvement, commitment, persistence, initiative, internal drive

A

motivation

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16
Q

attuned to others, relate and respond appropriately, social awareness, open-minded, desire for deeper understanding, personal sensitivity

A

empathy

17
Q

behavior relating to relationship management, collaboration, conflict management, persuasion, cooperation

A

social skills

18
Q

techniques for improving EI

A

meditation, mindfulness, journaling, self-reflection, feedback

19
Q

3 tools to guide feedback

A
  1. behavioral events interviews
  2. simulation feedback
  3. Surveys
20
Q

individuals use their own words to describe thoughts and feelings during an event, coach measures behaviors and creates a plan

A

behavioral events interviews

21
Q

role-playing EI simulations with feedback based on responses, coach discusses what went well and what could be done differently

A

Simulation feedback

22
Q

strategy used to preserve a positive relationship between communicators while still addressing problem at hand

A

supportive communication

23
Q

techniques to support others’ EI growth

A

modeling, training, education programs, coaching, practicing incident debriefs- help them develop personal competencies and social competencies