Unit 5- Emotional Intelligence Flashcards
The capacity to be aware of, control, and express one’s emotions and handle interpersonal relationships judiciously and empathetically
Emotional Intelligence (EI)
Building Blocks of EI (4)
- Self-awareness
- Self-management
- Social Awareness
- Relationship Management
Ability to accurately perceive, assess, exhibit appropriate emotions
Self-awareness
Channeling emotions in a positive way when needed
Self-management
Ability to empathize and understand how others feel
Social Awareness
Ability to assist others in managing their own emotions and establish supportive relationships with others
Relationship management
4 things an ethical leader needs
- high emotional intelligence
- grit
- moral strength
- courage
the extent to which people see themselves as ethical, caring people- more considerate of others
moral identity
taking risks and do the right thing even when afraid and regardless of potential consequences
courage
perseverance and passion for long-term goals
grit
low EI, high awareness, cunning, scheming, unscrupulous- emotional detachment to control impulses and charm to hide true intentions
Machiavellianism
Sellie-Dosunmu Principles (5)
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social Skills
attuned to inner preferences, beliefs, values, resources, authentic emotional state- knowing yourself so you can manage yourself
self-awareness
ability to manage internal state, self-control, transparency, adaptability, control impulses, authenticity, flexibility, trustworthy, assertiveness
self-regulation
control own destiny, desire for improvement, commitment, persistence, initiative, internal drive
motivation
attuned to others, relate and respond appropriately, social awareness, open-minded, desire for deeper understanding, personal sensitivity
empathy
behavior relating to relationship management, collaboration, conflict management, persuasion, cooperation
social skills
techniques for improving EI
meditation, mindfulness, journaling, self-reflection, feedback
3 tools to guide feedback
- behavioral events interviews
- simulation feedback
- Surveys
individuals use their own words to describe thoughts and feelings during an event, coach measures behaviors and creates a plan
behavioral events interviews
role-playing EI simulations with feedback based on responses, coach discusses what went well and what could be done differently
Simulation feedback
strategy used to preserve a positive relationship between communicators while still addressing problem at hand
supportive communication
techniques to support others’ EI growth
modeling, training, education programs, coaching, practicing incident debriefs- help them develop personal competencies and social competencies
