Unit 4- Effective Communication Flashcards
Process of understanding and sharing meaning
Communication
Required for effective communication
message is interpreted by the received in a way it was intended by the sender
Coordinated action, goals achieved, transmission of info, sharing emotions or feelings
Benefits of good communication skills
Communicating with words, nonverbal gestures (body language, silence)- synchronous
Oral Communication
Communicating with words, nonverbal gestures (medium, font, signature appearance)- asynchronous
Written communication
Body language, tone of voice, facial expressions, silence- convey additional conscious or unconscious messages to enhance communication
Nonverbal gestures
Means of passing info from sender to recipient- phone call, email, face-to-face
communication channel
Richest form of communication
face-to-face, in-person, oral, audio-visual presentation
Factors to consider when selecting communication channel
audience, purpose, message to convey, importance
Dominant way people interact and exchange info with others
communication style
Four-communication styles
Passive, Passive-Aggressive, Aggressive, Assertive
Hesitant to speak thoughts, puts others’ rights above their own, sound apologetic when speaking, shy, looks away
Passive
Stand up for themselves while possibly violating others’ rights, dismissive, others’ feelings don’t matter, point fingers while talking, clenched fists
Aggressive
Respects their own rights and the rights of others, most productive communication style, direct but not insulting, relaxed posture, smooth relaxed movements
Assertive
Makes negative, underhanded comments, appear agreeable but act in a manipulative and secretive way, play the victim
Passive- Aggressive
Giving full attention to what other people are saying, taking time to understand points being made, asking questions, not interrupting
Active listening
5 Rules for Active Listening
- Listen for message content
- Listen for feelings
- Respond to feelings
- Note all cues
- Rephrase and restate
Purpose of Supportive Communication
preserve a relationship while addressing the problem
Communication style that seeks to preserve positive relationships between communications while addressing problem at hand
Supportive communication
Elements of Supportive Communication (8)
Verbal messages match thoughts/feelings of the person expressing them (congruent); descriptive language; problem-oriented; validating statements; specific, not generic; conjunctive- connect to previous statements; own your statements; active listening
