Unit 4.4 Consumer law

Question 1

How are customers protected by the law?

Answer 1

Customers are protected by the Consumer Rights Act 2015

Question 2

Stated by the Consumer Rights Act 2015, how must goods/services be?

Answer 2

1) Of satisfactory quality
2) Fit for purpose
3) As described

Question 3

What are other customer rights?

Answer 3

1) Rights within 30 days
2) Rights within the first six months
3) Rights after six months
4) Services

Question 4

What is the impact of consumer law on a business?

Answer 4

1) Production of quality goods
2) Safety of goods
3) Loss of reputation

Question 5

What law protects customers over safety issues?

Answer 5

The Consumer Protection Act 1987

Question 6

What does satisfactory quality of goods mean?

Answer 6

How the goods are made will reflect the price

Question 7

What are the potential consequences to businesses of breaking the Consumer Rights Act 2015?

Answer 7

1) Damage to brand image
2) Legal action/ fine