Unit 4.3 The sales process and customer service

Question 1

What are the methods of selling?

Answer 1

E-commerce, face to face, telesales

Question 2

What is e-commerce?

Answer 2

The bringing together of buying and selling electronically

Question 3

What are telesales?

Answer 3

Sales completed over the telephone

Question 4

What is the influence of e-commerce on business activity?

Answer 4

Location, new skill development, levels of employment creation of specific departments, click and collect, delivery options

Question 5

What are the advantages to a business using e-commerce?

Answer 5

1) Sell world wide
2) Open all the time
3) Professional look at little cost
4) Lower operating costs

Question 6

What are the disadvantages to a business using e-commerce?

Answer 6

1) World wide competition
2) Problems of delivering goods and accepting returns
3) Online security
4) Advances in technology
5) Customers and e-commerce

Question 7

What are the advantages to customers using e-commerce?

Answer 7

1) Price comparison
2) Seven-day availability
3) wide range of products

Question 8

What are the disadvantages to customers using e-commerce?

Answer 8

1) Lack of personal contact
2) Problems returning goods
3) Online image of goods seen
4) Security
5) Methods of payment
6) Technology