Unit 4 - Production Process Flashcards

1
Q

Advantages of technology and machinery ….

A

-produces goods and services more efficiently —-> productivity increases

-saves money in long run bc of reduction in wages

-higher quality goods and services

-makes less mistakes than humans

-reduce the number of workplace accidents

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2
Q

3 uses of technology in the production process..

A

Automation
Computers
Robotics

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3
Q

What’s automation ?

A

Machinery and computers control production.
> role of workers is to over see the use of machines

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4
Q

Advantages of automation…

A

-consistency
-reducing waste
-increased productivity
-customer satisfaction rates
-labour costs
-flexibility

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5
Q

What’s robotics ?

A

Refers to robots in the process of production

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6
Q

Advantages of robotics …

A

Large amounts can be made
Less dangerous as can be done by robots instead of people
Production can be flexible

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7
Q

Disadvantages of robotics in production …

A

-Initial costs are very expensive
-breakdowns can be problematic >resulting in a loss of production time
-robots need downtime for servicing > during this time production is limited

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8
Q

What are computers in the production process ?

A

Computers - refers to the use of computers, particularly in service industries to automate processes

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9
Q

3 types of production…

A

Job production
Batch production
Flow production

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10
Q

Whats job production ? Example :
Advantages
Disadvantages

A

-Producing each product individually. (Wedding dress)

Advantages
-Products usually high quality
-products meet needs if individual customers
-more satisfaction for workers
-higher prices charged

Disadvantages
-production costs high
-labour costs high because job production requires skilled labour

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11
Q

What’s batch production? Example:

A

-Set stages of the production process need to be gone through, one process has to be completed before the next stage of production can begin. Example: white bread and brown bread

Advantages
-needs of different customers are met
-batches made to meet specific orders from customers
-reduce costs as goods don’t need storing
-use of machinery reduced costs

Disadvantages
-takes time to switch production from a batch of one product to another produc.
Machinery needs a reset —-> increases costs

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12
Q

What’s flow production ? Example :
Advantages
Disadvantages

A

Involved assembly line, one type of product made continuosly. Goods mass produced
Eg: same bottle being made

Advantages
-Large amounts can be made
-less employees as machinery can be used
-production lines can operate 24/7
-lower unit costs

Disadvantages
-initial costs are high
- machinery could breakdown
-jobs on the assembly line can be boring —>demotivated workers

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13
Q

What’s productivity ?
How’s productivity calculated ?

A

Output did a given number of employees

Productivity = output / number of workers

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14
Q

How does a business increase productivity levels ?

A

-Recruit correct staff
-appropriately train staff to be efficient
-motivate staff with financial and non financial methods
-Replace workers with machinery

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15
Q

What’s different about customers nowadays ?

A

-Able to share information (leave review)

-customers more likely to complain

-customers more demanding

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16
Q

What’s quality ?

A

A product or service which meets the needs and expectations of a customer and is fit for purpose.

17
Q

Consequences of quality issues ?

A

-loss of customers
-reputation of a business negatively affected
-costs of scrapping or reworking
-costs of replacements or returns
-Costs of reducing the price of products no one wants to buy
-legal action taken against the business

18
Q

What can quality enable a business to do?

A

-Charge a high price
-differentiate its products from competition

19
Q

How can businesses measure quality ?

A

-Amount of faulty products
-customer satisfaction
-level of complaints
-mystery shoppers

20
Q

What’s quality control?

A

System of inspecting quality of goods and services produced. Ensuring they’re good quality

21
Q

Quality control advantages …

A

-If inspectors used, customers shouldn’t receive a substandard product
-specialist inspectors check quality, meaning employees are free to complete other tasks

22
Q

Quality control disadvantages …

A

-Doesn’t prevent waste of products as products scrapped

-workers less likely to take responsibility for errors

-high cost of inspector wages

23
Q

What’s quality assurance ?

What do workers also have to do?

A

Approach that involves whole business focusing on quality , prevents quality problems arising
Staff involved

Workers also have to suggest ways a business can be improved

24
Q

Advantages of quality assurance ?

A

-Less wastage
-workers feel valued as they have more responsibility
-business has a better reputation of quality
-fewer returns / complaints
-charge a higher price

25
Q

Disadvantages of quality assurance ?

A

-disrupt production because workers stop to check quality

-costs the business to train employees to check quality

-workers worry about extra responsibility

26
Q

What’s e-commerce ?

A

Process of bringing a buyer and seller together electronically or over the internet

27
Q

Benefits of Eccomerce to customer…
Disadvantages

A

Benefits

-Convenient
-can shop 24/7
-acess to reviews
-compare prices

Disadvantages

-can’t try the product
-can’t ask questions
-can’t get product instantly
-lack of experience

28
Q

Benefits and drawbacks of eccomerce to the business ….

A

Benefits

-allows business to acess more markets
-reduce costs because physical shops not needed
-sales increase because customers can shop 24/7

Drawbacks

-initial and ongoing costs of investment in websites
-personal contact euthanasia customers lost
-competition increases, including those abroad

29
Q

What’s face-face selling?

A

In a shop where there direct contact between buyer and seller

30
Q

What’s telesales?

A

Sales made over the phone

31
Q

What’s customer service?

A

Ways in which a business meets the needs and wants of the customers

32
Q

Importance of providing good customer service…

A

-increased sales, satisfied customers likely to try other products

-customer retention, satisfied customers likely to make repeating purchase

-enhanced public image, satisfied customers recommend products

-lower costs, less returns /refunds

-improved profits as a result of improves sales / reduced costs

33
Q

Impacts of poor customer service….

A

-loss of long term loyalty /customers

-increased costs because of more refunds / returns

-unhappy customers spread the word verbally or through online reviews