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Business Studies Y10 > Unit 4 - Production Process > Flashcards

Unit 4 - Production Process Flashcards

1
Q

Advantages of technology and machinery ….

A

-produces goods and services more efficiently —-> productivity increases

-saves money in long run bc of reduction in wages

-higher quality goods and services

-makes less mistakes than humans

-reduce the number of workplace accidents

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2
Q

3 uses of technology in the production process..

A

Automation
Computers
Robotics

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3
Q

What’s automation ?

A

Machinery and computers control production.
> role of workers is to over see the use of machines

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4
Q

Advantages of automation…

A

-consistency
-reducing waste
-increased productivity
-customer satisfaction rates
-labour costs
-flexibility

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5
Q

What’s robotics ?

A

Refers to robots in the process of production

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6
Q

Advantages of robotics …

A

Large amounts can be made
Less dangerous as can be done by robots instead of people
Production can be flexible

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7
Q

Disadvantages of robotics in production …

A

-Initial costs are very expensive
-breakdowns can be problematic >resulting in a loss of production time
-robots need downtime for servicing > during this time production is limited

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8
Q

What are computers in the production process ?

A

Computers - refers to the use of computers, particularly in service industries to automate processes

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9
Q

3 types of production…

A

Job production
Batch production
Flow production

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10
Q

Whats job production ? Example :
Advantages
Disadvantages

A

-Producing each product individually. (Wedding dress)

Advantages
-Products usually high quality
-products meet needs if individual customers
-more satisfaction for workers
-higher prices charged

Disadvantages
-production costs high
-labour costs high because job production requires skilled labour

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11
Q

What’s batch production? Example:

A

-Set stages of the production process need to be gone through, one process has to be completed before the next stage of production can begin. Example: white bread and brown bread

Advantages
-needs of different customers are met
-batches made to meet specific orders from customers
-reduce costs as goods don’t need storing
-use of machinery reduced costs

Disadvantages
-takes time to switch production from a batch of one product to another produc.
Machinery needs a reset —-> increases costs

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12
Q

What’s flow production ? Example :
Advantages
Disadvantages

A

Involved assembly line, one type of product made continuosly. Goods mass produced
Eg: same bottle being made

Advantages
-Large amounts can be made
-less employees as machinery can be used
-production lines can operate 24/7
-lower unit costs

Disadvantages
-initial costs are high
- machinery could breakdown
-jobs on the assembly line can be boring —>demotivated workers

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13
Q

What’s productivity ?
How’s productivity calculated ?

A

Output per a given number of employees

Productivity = output / number of workers

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14
Q

How does a business increase productivity levels ?

A

-Recruit correct staff
-appropriately train staff to be efficient
-motivate staff with financial and non financial methods
-Replace workers with machinery

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15
Q

What’s different about customers nowadays ?

A

-Able to share information (leave review)

-customers more likely to complain

-customers more demanding

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16
Q

What’s quality ?

A

A product or service which meets the needs and expectations of a customer and is fit for purpose.

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17
Q

Consequences of quality issues ?

A

-loss of customers
-reputation of a business negatively affected
-costs of scrapping or reworking
-costs of replacements or returns
-Costs of reducing the price of products no one wants to buy
-legal action taken against the business

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18
Q

What can quality enable a business to do?

A

-Charge a high price
-differentiate its products from competition

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19
Q

4ways a can businesses measure quality ?

A

-Amount of faulty products
-customer satisfaction
-level of complaints
-mystery shoppers

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20
Q

What’s quality control?

A

System of inspecting quality of goods and services produced. Ensuring they’re good quality

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21
Q

Quality control advantages …

A

-If inspectors used, customers shouldn’t receive a substandard product
-specialist inspectors check quality, meaning employees are free to complete other tasks

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22
Q

Quality control disadvantages …

A

-Doesn’t prevent waste of products as products scrapped

-workers less likely to take responsibility for errors

-high cost of inspector wages

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23
Q

What’s quality assurance ?

What do workers also have to do?

A

Approach that involves whole business focusing on quality , prevents quality problems arising
Staff involved

Workers also have to suggest ways a business can be improved

24
Q

Advantages of quality assurance ?

A

-Less wastage
-workers feel valued as they have more responsibility
-business has a better reputation of quality
-fewer returns / complaints
-charge a higher price

25
Q

Disadvantages of quality assurance ?

A

-disrupt production because workers stop to check quality

-costs the business to train employees to check quality

-workers worry about extra responsibility

26
Q

What’s e-commerce ?

A

Process of bringing a buyer and seller together electronically or over the internet

27
Q

Benefits of Eccomerce to customer…
Disadvantages

A

Benefits

-Convenient
-can shop 24/7
-acess to reviews
-compare prices

Disadvantages

-can’t try the product
-can’t ask questions
-can’t get product instantly
-lack of experience

28
Q

Benefits and drawbacks of eccomerce to the business ….

A

Benefits

-allows business to acess more markets
-reduce costs because physical shops not needed
-sales increase because customers can shop 24/7

Drawbacks

-initial and ongoing costs of investment in websites
-personal contact euthanasia customers lost
-competition increases, including those abroad

29
Q

What’s face-face selling?

A

In a shop where there direct contact between buyer and seller

30
Q

What’s telesales?

A

Sales made over the phone

31
Q

What’s customer service?

A

Ways in which a business meets the needs and wants of the customers

32
Q

Importance of providing good customer service…

A

-increased sales, satisfied customers likely to try other products

-customer retention, satisfied customers likely to make repeating purchase

-enhanced public image, satisfied customers recommend products

-lower costs, less returns /refunds

-improved profits as a result of improves sales / reduced costs

33
Q

Impacts of poor customer service….

A

-loss of long term loyalty /customers

-increased costs because of more refunds / returns

-unhappy customers spread the word verbally or through online reviews

34
Q

3 stages of the successful sales process…

A

Stage 1 - know your product

Stage 2 - engage with customers to create a positive experience

Stage 3 -good after sales service

35
Q

Advantages of knowimg your product ( stage1 of successful sales proces)….
Disadvantages….

A

Advantages- giving customer information so they can make an informed decision

Disadvantage- more training so they know the product —> higher training costs

36
Q

What’s an advance age of stage 2 of the successful sales process ( engage with customers)

A

-shows you employee is interested

-more likely to make a purchase

37
Q

Advantage and disadvantage of stage 3 ( good after sales service)

A

Advantage - customers more likely to make a repeat purchase

Disadvantage-cost to train staff to deal with customers and refunds / returns

38
Q

What’s the consumer rights act 2015?

A

-goods must fit their description

-goods must be satisfactory quality

-goods must be fit for purpose

39
Q

Benefits to a business of meeting consumer law…

A

-improved reputation / bad publicity avoided

-no time cost of dealing with problems

-high fines avoided

40
Q

Costs to a business of meeting consumer law…

A

-training required to ensure employees can produce quality product and are aware of consumer law

-increased quality control needed

-higher quality raw materials needed —> increased costs

41
Q

What must businesses also make sure their products don’t lead to?

A

Injury or death ( they’re safe to use)

42
Q

Factors influencing business location?

A

-location of target market

-proximity to supplier (quicker , cheaper to get resourced)

-disposable income of target market

-where competitors are

-location of labour market

-good infrastructure

43
Q

Benefits to a business of being closer to a supplier?

A

-raw materials received quicker

-perishable products fresher

-bussines carbon footprint reduced

-delivery cost reduced —> profit increased

44
Q

What will businesses have to consider relating to costs when deciding bussines location?

A

What they can afford against the revenue and likely footfall in every location

45
Q

A bussines location depending on competitors….

A

-locate where’s there’s a gap in the market with no competitors

-however it may be an unprofitable location for any bussines

-steal customers

46
Q

Where’s might a factory locate ?

A

An area of traditionally low wages or high unemployment rates

47
Q

Whats procurement …

A

Management of purchasing within a bussiness

48
Q

6Key parts of procurement ….

A

-identifying products to buy

-selecting suppliers

-ordering products

  • negotiating contracts between business and suppliers

-managing deliveries from suppliers

-managing logistics

49
Q

A business identifies which products to buy depending on ?

A

-time of year

-changes in technology

-changes in fasion

50
Q

4 things Selecting suppliers is affected by….

A

-quality of goods

-reliability of supplier

-delivery time

-product availability

51
Q

Why is ordering the right products important for a business?

A

Enable effective running

52
Q

What might a business do to reduce cost per unit?

A

-order in large quantities

53
Q

How’s procurement involved in managing deliveries for a business?

A

-makes sure there sufficient storage space

-staff receive deliveries

54
Q

What’s logistics ?

A

Management of transportation and storage of goods

55
Q

Why’s the management and investment in logistics important ?Whats the advantage of this?

A

-Ensures deliveries are made on time
-correct items delivered
-undamadged items delivered

-as a result , better reputation and competitive advantage

56
Q

What’s a supply chain?

A

A network of organisations that get products to the customers

Business Studies Y10 (11 decks)

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