Unit 4 (operations management) Flashcards

1
Q

Factory Manager

A

Responsible for quantity and quality of products coming off a production line; maintenance of the line and necessary repairs

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2
Q

Purchasing manager

A

Responsible for providing material components required for production

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3
Q

Research and development manager

A

Responsible for the design and testing of new production processes and products.

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4
Q

Production

A

The process of converting inputs such as land, labour and capital into saleable goods

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5
Q

Productivity

A

A measure of the efficiency of input used in the production process, especially labour and capital.

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6
Q

Labour productivity calculation

A

Total output / number of production workers

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7
Q

Inventory

A

The stock of raw materials, work in progress and finished goods held by a business.

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8
Q

Economies of scale

A

The reduction in average costs as a result of increasing the scale of operations

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9
Q

Diseconomies of scale

A

Factors that cause average costs to rise as the scale of operations increases.

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10
Q

Fixed costs

A

Costs that do not change with output. E.g rent, the salary of a manager

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11
Q

Variable costs

A

Costs that change in direct proportion to output. E.g raw materials

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12
Q

Total costs calculation

A

Fixed cost + Variable cost

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13
Q

Average total cost calculation

A

Total cost of production / quantity of units produced

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14
Q

Break even

A

The level of output where revenue equals total cost and the business is making neither profit nor loss.

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15
Q

Break-even output calcuation

A

Fixed cost / Contribution per unit

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16
Q

Contribution per unit (CPU)

A

Selling price per unit - Variable cost per unit

17
Q

Total contributions calucation

A

Total revenue - Variable costs

18
Q

Margin of safety calculation

A

Actual level of output - break-even output

19
Q

Quality

A

Ensuring a good or service that is free from defects and meets the needs and requirements of its consumers

20
Q

Quality Control

A

The method businesses use to check the quality of products through inspection.

21
Q

Quality Assurance

A

A system of selling agreed standards for every stage of production

22
Q

Lean production

A

Aims to lower the costs of production by reducing waste to a minimum while maintaining or improving the quality of the finished product.

23
Q

What are the two types of lean production

A
  • Just-in-time inventory control

- Kaizen

24
Q

Just-in-time inventory control

A

This system means that no inventories are held by the business.

25
Q

Kaizen

A

Gives all workers the opportunity to make suggestions about how to improve quality or productivity.

26
Q

What are the main methods of production?

A

Job production
Batch production
Flow production

27
Q

Job production

A

An individual item is completed before another is started

  • normally used for unique/niche items
  • needs highly specialised/skilled workers
28
Q

Batch production

A

A group of items are completed at one stage of the production process at a time, through to completion

  • e.g a bakery
29
Q

Flow production

A

Involves moving continuously along a production line

  • at each stage, additional features are added until the production reaches its final state
  • Usually where a large output of identical products is required to meet high customer demand
  • e.g chocolate bars or cars