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Organisational > UNIT 4: culture > Flashcards

UNIT 4: culture Flashcards

1
Q

what is org culture

A

shared, implicit asusmptions about how to percieve think & react in the org environment

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2
Q

what are the 3 aspects of scheins model

A

Artifacts
Values
underlying basic assumptions

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3
Q

Which of the aspects of scheins model are conscious and which are unconscious

A

Artifact - Conscious
Values & Underlying Basic Assumptions = unconscious

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4
Q

what are artifacts

A

Vidible org structures, processes & behvaiours

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5
Q

What are values (scheins model)

A

unconscious
strategies, goals, philosophies

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6
Q

what are the underlying basic assumptions (schein’s model)

A

unconscious
taken for granted beliefs, thoughts & feelings

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7
Q

what is the difference between espoused v enacted values

A

Espoused: explicitly stated values
Enacted: values exhibited in behaviours

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8
Q

What is Triangulation?

A

It is a measurement of organisational culture

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9
Q

Outline triangulation

A

It uses interviews, questionnaires & observations to measure OC
It states that OC is a continuous emergent process - OC is the product & cause of thinking and acting

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10
Q

outline Quinn’s model of OC

A

It outlines 2 dimensions of effectiveness on a quadrant
Flexibility vs control
internal vs external orientation

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11
Q

An organization with FLEXIBILITY & EXTERNAL orientation has what OC?

A

Adhocracy: innovative, values new products & services

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12
Q

An organization with FLEXIBILITY & INTERNAL orientation has what OC?

A

Human Relations (SME)

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13
Q

An organization with CONTROL & EXTERNAL orientation has what OC?

A

Results-oriented (productivity, targets)

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14
Q

An organization with CONTROL & INTERNAL orientation has what OC?

A

Heirarchal internall process (eficiency, standardisation, rules)

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15
Q

what are the 4 adaptive functions of OC

A

integration
cultural identity
decreased uncertainty
equality

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16
Q

what are the 4 factors affecting OC

A

HR practices
policies, procedures & rules
rewards system
Nature of the business

17
Q

What is organisation climate?

A

Shared percpetions of policies, practices & procedures

18
Q

How can organizational climate differ

A

Domain vs General specific (innovation, services)
Weak vs Strong (degree of agreement)
Positive vs Negative

19
Q

what are the levels of org. climate?

A

psychological, team & organisation

20
Q

what are the 2 main challenges of org culture?

A

horizontal isolation
vertical isolation

21
Q

what is horizontal isolation

A

culture islands; lack of communication between departments/units

22
Q

what is vertical isolation

A

lack of comm between heirarchies (e.g. employees do not express concerns or share new ideas)

23
Q

what are some general challengers of OC

A

OC is easily forgotten & rapidly changing, OC could be surface level and not internalised

Organisational (4 decks)

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