unit 4 : business opportunites, responsibilites and risks Flashcards

1
Q

market orientation

A

taking decisions on the basis of consumer demand

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2
Q

market research

A

the collection and analysis of information that relates to the consumption of products or services

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3
Q

primary research

A

the collection of information that does not already exist gained from different forms of field research

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4
Q

qualitative research

A

the gaining of information in the form of subjectinve data e.g. opinions and attitudes

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5
Q

quantitative research

A

the gaining of information in the form of objective data e.g. statistics

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6
Q

secondary research

A

the collection of information that already exists, gained from different forms of desk research

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7
Q

examples of primary research

A

questionnaires
observation
personal interviews
online surveys
focus groups
test marketing

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8
Q

examples of secondary research

A

sales figures
annual reports and accounts
websites
sources from:
government publications, internation publication, newpapers, magazines, journals

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9
Q

questions when decided the ability to meet consumer need or demand

A

labour = will there be enough employees? will they have the neccasary skills?
capital = new machinery and tools may be needed to meet the challenge of satisfying likley product demand
land = the location of the enterprise, does it need to be moved to a larger land

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10
Q

areas for expansion

A

new technology, research, development
changes in taste/fashion
changes in the size and structure of population
changes in real income
government policies

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11
Q

examples of risks an enterprise may deal with

A

not knowing precisely what consumers want because market research relating to a new product has not been released
if an enterprise has a gap in the market it may not mean the enterpise can be profitable
an enterprise may not be able to secure finance
they may not have the skills or expertise in their employees

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12
Q

choosing which risks to deal with

A

which risks you have most control over and develop a response strategy

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13
Q

risk optimizer

A

a person willing to accept a certain amount of risk in the interest of making significant profits

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14
Q

risk reducer

A

a person who wishes to reduce the amount of risk faced by an enterprise to reduce the likelihood of failure

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15
Q

risk avoider

A

a person who wishes to avoid any possibility of risk in order to ensure the continued existence of an enterprise

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16
Q

PESTEL

A

political
economic
social
technological
enviromental
legal

17
Q

political factors

A

affected by government decisions eg tax increase

18
Q

economic factors

A

exchange rates, economic growth or decline, globalisation, inflation

19
Q

social factors

A

demographics (age, gender, race, family size); consumer attitudes, opinions, and buying patterns

20
Q

technological factors

A

production techniques, information and communication resources, production

21
Q

enviromental factors

A

any of the trends or impacts of the literal “environment” itself – ranging from natural disasters to climate change, from environmental regulations to rising demand for eco-friendly “green” products.

22
Q

implications of rights and responsibilites in

A

employment
marketing
production
selling

23
Q

ehtical principle

A

a way of doing something according to a set of moral principles values and beliefs

24
Q

social impact of enterprise

A

when the impact is positive, acting in a sociall responsible way that demonstrates concern for all members of society

eg.
who it buys it supplies from
how it treats its employees
what is the impact on the enviroment
what is the impact on the local community

25
Q

fairtrade - producers:

A

have recived for their produce which covers the cost of sustainable production
long term relationship with buyers
recieve an extra sum of money for which they are accountable

26
Q

fair trade - workers:

A

must be paid a fair wage
be provided with decent working conditions
guaranteed the right to join trade unions
provided with good houding where relevant

27
Q

definition of ehtics

A

relates to the rights or wrongs of making a business decision

28
Q

marketing

A

identifying customer wants and satifying them in profitably

29
Q

customer loyalty

A

when existing customers continually buy products from the same business