Unit 4 - AOS2 Implementing Change (Chapter 5)

Question 1

Change management

Answer 1

Is the process of implementing approaches that prepares an organisation undergoing a transformation

Question 2

Leadership in Change Management

Answer 2

Is the ability to positively influence and motivate employees towards achieving business objectives during transformation

Question 3

Leadership in Change Movement

Answer 3

• Build a share vision
• Provide ongoing communication
• Provide ongoing support

Question 4

Staff Training ( Management Strategies)

Answer 4

Is a business equipping employees with the knowledge and skills required to perform work tasks. Staff training can be used to increase the quality, productivity and safety of a business.

Question 5

Staff Motivation

Answer 5

Is managers implementing strategies that seek to drive employees to work towards the achievement of business objectives.

Question 6

Change in Management Styles or Skills

Answer 6

Is managers altering their way of directing and interacting with staff. As management style and skills directly influence staff engagement and coordination of staff and business activities, changes can be made to improve employee morale as well as the efficiency of tasks.

Question 7

Increased Investment in Technology

Answer 7

Increased investment in technology is the implementation of automated and computerised processes for production and operations. Investment in technology can improve business productivity, market share and profitability.

Question 8

Improving Quality in Production

Answer 8

Improving quality in production is the implementation of processes that increase the perceived value of a product or service. The use of these strategies enables businesses to meet customer needs, remain competitive in the market and increase efficiency in production.

Question 9

Initiating Lean Production Techniques

Answer 9

Initiating lean production techniques (or lean management) is adopting approaches
that reduce waste in production while increasing the value of goods to the customer.

Question 10

Cost Cutting

Answer 10

Cost cutting is the process of reducing business expenses.

Question 11

Redeployment of Resources

Answer 11

Is the reallocation of natural, labour and capital materials to different areas of the business to improve their effectiveness and productivity.

Question 12

Labour Resources

Answer 12

Are the mental and physical abilities of workers that can be used to produce goods and services. Types of labour
resources can include production line workers, data analysts and human resource employees

Question 13

Capital Resources

Answer 13

Are man-made goods used in the production of
final goods and services. These may include, machinery, vehicles
or tools.

Question 14

Natural Resources

Answer 14

Are Raw materials that are used in the production of goods and services. These include resources such as land, water or coal

Question 15

New Locations

Answer 15

A business builds new business opportunities by opening new branches or outlets in new locations.

Question 16

Online Sales

Answer 16

A business can potentially increase their domestic and global sales by selling their products online.

Question 17

Differentiation

Answer 17

A business can gain new business opportunities domestically by differentiating their products or services. Differentiation is the strategy of offering unique products or services that meet the needs of customers that are currently unmet or under served.

Question 18

Exporting

Answer 18

Is a specific method a business can use to grow globally. Instead of opening new overseas locations, the goods or services can be sold through local distributors and retailers

Question 19

Tariffs

Answer 19

Are taxes that have to be paid to a government for particular imports or exports.

Question 20

Tariffs

Answer 20

Are taxes that have to be paid to a government for particular imports or exports

Question 21

Quotas

Answer 21

Are the limitations on the number of particular product that can be imported or exported into a country. Quotas are usually set by a country’s government.

Question 22

Learning Organisation

Answer 22

Is a business that facilitates the growth of its members and continuously transforms itself to adapt to changing environments

Question 23

System Thinking

Answer 23

Is the ability to understand the interrelationships between different areas of a business

Question 24

Mental Models

Answer 24

Is challenging the pre existing assumptions and beliefs that people have about a business and its practices

Question 25

Shared Vison

Answer 25

Is an aspirational description of what a business and its member would like to achieve

Question 26

Personal Mastery

Answer 26

Is encouraging individual development and learning through business activities

Question 27

Team Learning

Answer 27

Encourages individuals to combine their strengths and abilities to continuously grow together

Question 28

Low Risk Strategies

Answer 28

Are gradual management approaches that encourage employees to accept and participate in a business change

Question 29

Communication as a Low Risk Strategy

Answer 29

Is managers initiating open and honest two way communication with employees so they are fully aware of the reasons, impacts and their roles is an upcoming change

Question 30

Communication

Answer 30

Communication involves managers clearly outlining the reasons, benefits and other important information regarding the change to employees

Question 31

Empowerment as a Low Risk Strategy

Answer 31

Is managers providing employees with increased responsibility and authority during times of change

Question 32

Empowerment

Answer 32

Provides employees with the power to contribute to a change, making them feel directly involved in the process.

Question 33

Support as a Low Risk Strategy

Answer 33

Is providing employees with assistance as they move from current to new practices.

Question 34

Support

Answer 34

Managers can support employees by ensuring they are assisted when adapting to the practices introduced during periods of change

Question 35

Incentives as a Low Risk Strategy

Answer 35

Is managers providing financial or non financial rewards to encourage employees to support change

Question 36

Incentives

Answer 36

Managers can introduce a variety of financial and non financial incentives to reduce employee resistance to change

Question 37

Bonuses

Answer 37

Are additional one off payments made to employees when a business or employees performs well

Question 38

Pay Rises

Answer 38

Are permanent increases in employees’ salary or hourly rate

Question 38

Commissions

Answer 38

Are payments to employees for accomplishing a sale, usually as a fixed percentage of the sale

Question 39

High Risk Strategies

Answer 39

Are autocratic management approaches used to influence employees to quickly accept and follow a business change

Question 40

Manipulation as a High Risk Strategy

Answer 40

Is influencing employees to follow a proposed change by providing incomplete and deceptive information about the proposed change

Question 41

Threat as a High Risk Strategy

Answer 41

Is forcing employees to follow a proposed change by stating that they may or will cause harm to them if they fail to follow the change

Question 42

Unfreeze Step

Answer 42

Moves a business to state where stakeholders are prepared to undergo change

Question 43

Change Step

Answer 43

Moves the business towards the desired state

Question 44

Refreeze Step

Answer 44

Ensures the change is sustained within the business for the long term