Unit 4

Question 1

What is an organisational structure

Answer 1

The way in which a business arranges itself to carry out its activities

Question 2

What is a line manager

Answer 2

It is an employees immediate boss

Question 3

What is span of control

Answer 3

Number of employees someone manages

Question 4

What is chain of command

Answer 4

Line of authority within a business along which communication is passed

Question 5

What is delayering

Answer 5

Removing one or more levels of hierarchy from a businesses structure

Question 6

What is delegation

Answer 6

Passing down authority to someone below you

Question 7

What is Decentralisation

Answer 7

Employees working in different branches or departments have more authority to make decisions

Question 8

Advantages of Decentralisation

Answer 8

Reduce pressure
Motivate Employee
Better decisions
Faster Desicions

Question 9

Disadvantages of Decentralisation

Answer 9

All employee must understand goals
Training may be needed
Communication is vital

Question 10

What is centralisation

Answer 10

Small number of senior managers make all descions

Question 11

What is centralisation

Answer 11

Small number of senior managers make all descions

Question 12

What is diversification

Answer 12

Occurs when a business starts selling new products

Question 13

What is retention

Answer 13

It is the proportion of the workforce that remain with the business for a long time

Question 14

What is recruitment

Answer 14

Process of finding new employees

Question 15

What is Selection

Answer 15

Process of choosing the right employee from the applicants

Question 16

What is Internal recruitment

Answer 16

This is when someone from inside the business takes the role

Question 17

What is external recruitment

Answer 17

When someone from outside the business takes the role

Question 18

What are the stages in recruitment

Answer 18

Identify gap
Job analysis
Job description
Job advertisement
Applicants
Choose

Question 19

What is a job description

Answer 19

It is a document stating info about the duties and tasks that make up the job

Question 20

What is a person Spec

Answer 20

it says the skills required for a job/ for a role

Question 21

What is a CV

Answer 21

It provides info about the applicant, qualifications, history, interests, references

Question 22

What is Full time employee

Answer 22

When an employee works a number of hours equal to the working week

Question 23

What is part time

Answer 23

Works for fewer hours then the working week

Question 24

What is job share

Answer 24

Whenb two or more emplyees share teh same responsiblilities of a single job

Question 25

What is a zero hour contract

Answer 25

It allows employers to hire staff without guaranteeing hours of work

Question 26

What is motviating/motivation

Answer 26

Range of factors which influence peoples behaviour and actions

Question 27

What are some Non-financial motivation methods

Answer 27

Job enrichment, (making it challenging)
Training,
Fringe benefits, (insurance, company car…)
Management style
Job Enlargement

Question 28

What are some financial ways of motivating staff

Answer 28

Salaries (anual)
Wages (weekly)
Piecework
Commission
Profit share

Question 29

What are the pros of having a good organisational structure

Answer 29

Clear chain of command (Knows who is your boss)
Clear span of control (Know who to report to)
Clarifies role (Clear responsibilities)

Question 30

What is one benefits of having induction training

Answer 30

new employees become more productive quicker - learn systems at start

Question 31

Employment laws

Answer 31

Pay
Recruitment
Health and safety
discrimnation