Unit 3 Test

Question 1

A person behaves the same whether she is by herself or with a group of other people
a) true
b) false

Answer 1

b) false

Question 2

A work group interacts in order to share information, eventually making decisions that will help each person perform within the areas of his own responsibilities
a) true
b) false

Answer 2

a) true

Question 3

Work groups evolve into work teams when the following conditions are met:
a) the members of the team share in the overall leadership
b) accountability is shared by the team as a whole
c) the team meets often at regularly scheduled times
d) all of the above
e) a and b

Answer 3

e) a and b

Question 4

The biggest advantage of working in a group or team is that goals are accomplished much faster
a) true
b) false

Answer 4

b) false

Question 5

eWhich of the following is not one of the five stages of group development
a) conforming
b) adjourning
c) norming
d) performing
a) all are stages of group development

Answer 5

a) conforming

Question 6

The _____ stage of group development begins with a good deal of uncertainty about the group’s purpose, structure, and overall leadership

Answer 6

Forming

Question 7

The storming stage of development, also turned _____, is characterized by conflict and open rebellion

Answer 7

Infighting

Question 8

The fifth stage of the group development model is known as _____

Answer 8

Adjourning/Reforming

Question 9

When significant task progress is being accomplished, the group has reached the ___ stage of group development
a) conforming
b) adjourning
c) storming
d) performing

Answer 9

d) performing

Question 10

For temporary work teams, task performance is the final stage of overall group development
a) true
b) false

Answer 10

b) false

Question 11

A sudden development of group identity and camaraderie is typical of the stage in the _____ group development model

Answer 11

Norming

Question 12

Which of the following is an incorrect statement about the adjourning stage of group development
a) adjournment can make group members happy
b) adjournment can make group members sad
c) the adjourning stage has also been called reforming
d) the adjourning stage involves wrapping up activities
e) none of the above

Answer 12

e) none of the above

Question 13

When the storming stage of group development is complete, a relatively clear hierarchy of team leadership will have emerged
a) true
b) false

Answer 13

a) true

Question 14

Some groups never completely emerge from the _____ stage

Answer 14

storming

Question 15

_____ are acceptable standards of behaviour, group goals, or values that are shared by all group members

Answer 15

Norms

Question 16

When work teams are formed, _____ is the leader’s ultimate goal
a) cohesion
b) consensus
c) performing
d) respect

Answer 16

c) performing

Question 17

The larger the group, the more quickly assigned tasks will be completed
a) true
b) false

Answer 17

b) false

Question 18

The expected behaviour patterns that accompany each group member’s position are known as _____

Answer 18

Roles

Question 19

Which of the following are not related to task behaviours
a) clarifier
b) summariser
c) gatekeeper
d) timekeeper

Answer 19

c) gatekeeper

Question 20

A mediator and a custodian both exhibit relationship behaviours
a) true
b) false

Answer 20

b) false

Question 21

A _____ tries to be the centre of attention and may make fun of others’ ideas

Answer 21

Joker

Question 22

To develop group cohesiveness, a leader is advised to do the following
a) reduce the size of the group
b) encourage competition with other work groups or work teams
c) physically isolate the group as much a possible
d) all of the above
e) a and c

Answer 22

d) all of the above

Question 23

_____ groups, or groups composed of dissimilar individuals, are more likely to have diverse information and abilities

Answer 23

Heterozygous

Question 24

Group diversity results in improved decision-making
a) true
b) false

Answer 24

a) true

Question 25

_____ refers to honesty and truthfulness

Answer 25

Integrity

Question 26

Which one of the following is not a key dimension of trust
a) competence
b) empathy
c) openness
d0 consistency

Answer 26

b) empathy

Question 27

Competence refers to a person’s technical skills rather than her human relations skills
a) true
b) false

Answer 27

b) false

Question 28

_____ reflects a willingness to protect and save face from another person in your organization

Answer 28

Loyalty

Question 29

A Leader should express her true feeling only if doing so advances the progress of the group
a) true
b) false

Answer 29

b) false

Question 30

The major advantage of individual decision-making is _____
a) accuracy
b) speed
c) compliance
d) reliability

Answer 30

b) speed

Question 31

Which one of the following is an advantage of group decision-making
a) results in clearer accountability
b) leads to more consistent decisions
c) generates more complete information
d) results in faster decisions

Answer 31

c) generates more complete information

Question 32

Group _____, which occurs when all the group members agree on the decision made, is the optimum in group decision-making

Answer 32

Consensus

Question 33

In groupthink, individual group members are so concerned about reaching agreement with other members so they overanalyze the issue, constantly re-examine earlier rejected alternatives
a) true
b) false

Answer 33

b) false

Question 34

Brainstorming employs an idea-generation process that encourages the group members to offer any and all alternatives without fear of _____ from the team leader or other participants

Answer 34

criticism

Question 35

A major advantage of brainstorming is that it permits independent thinking
a) true
b) false

Answer 35

a) true