Unit 2 Test

Question 1

Any effective leader displays competence and skill in four important areas: communication, conflict management, decision-making and _____________

Answer 1

time management

Question 2

We spend almost _______ of our waking hours communicating
a) 60 percent
b) 65 percent
c) 70 percent
d) 75 percent

Answer 2

c) 70 percent

Question 3

Pen and paper, e-mail, radio, phone, conversation, dance, and body language are all examples of a _____________
a) message medium
b) message channel
c) communication medium
d) communication pathway

Answer 3

b) message channel

Question 4

if the receiver can ask questions and the sender can offer feedback, _____________communication is taking place

Answer 4

two-way

Question 5

Highly effective communications contain all the components in the communication model
a) true
b) false

Answer 5

a) true

Question 6

The final product of encoding is the __________

Answer 6

message

Question 7

The message must be ______ by the receiver. This process is called ___________
a) decoded, translation
b) translated, interpreting
c) acknowledged, responding
d) interpreted, decoding

Answer 7

1. interpreted
2. decoding

Question 8

Paraphrasing is a popular technique used to verify understanding
a) true
b) false

Answer 8

a) true

Question 9

When the sender of a message withholds information that she thinks will be viewed negatively by the receiver, it is referred to as filtering
a) true
b) false

Answer 9

b) false

Question 9

A common reason why most groups encounter problems in a breakdown in the ____________ process within the group

Answer 9

commmunication

Question 10

Our tendency to hear and see things that reinforce our personal perspectives is known as _____________

Answer 10

Selective attention

Question 11

The following is a form of defensiveness
a) making sarcastic comments
b) verbally attacking others
c) questioning the sender’s message and motivations
d) responding aggressively
e) all of the above

Answer 11

e) all of the above

Question 12

_______________ can cause people to weed out or ignore information they normally would have read or thoughtfully considered

Answer 12

Information overload

Question 13

Research suggests that men talk to emphasize status, whereas women talk simply to share information
a) true
b) false

Answer 13

b) false

Question 14

A verbal message that is _______ your body language may ________ communication
a) inconsistent with; neutralize
b) complementary to; neutralize
c) contradictory to; confuse
d) inconsistent with; block

Answer 14

c) contradictory to; confuse

Question 14

Downward communication is usually used to
a) assign goals
b) provide job or skill instruction
c) facilitate team bonding
d) all of the above
e) a and b

Answer 14

e) a and b

Question 15

When a conflict stems from a difficult situation or problem, the conflict can be considered depersonalized, and a rational resolution process without emotion is not possible
a) true
b) false

Answer 15

b) false

Question 16

Communication that occurs among members at the same organizational level is called _______ communication

Answer 16

lateral

Question 17

Internal conflict or having to make a tough decision all on your own, can be called _________ conflict

Answer 17

Intrapersonal

Question 18

When a group is split on an issue, an intragroup conflict occurs
a) true
b) false

Answer 18

a) true

Question 19

Which of the following can cause conflict
a) differing goals, needs or values
b) overlap in job responsibilities
c) rivalries and personal ambitions
d) all of the above
e) a and c

Answer 19

d) all of the above

Question 20

When we are under high amounts of stress, it is our ____________ skills that suffer first
a) communication
b) decision-making
c) listening
d) people

Answer 20

c) listening

Question 21

______ is a dangerous method of communication, and the message invariably gets changed before it ever completes the full circle

Answer 21

Gossip

Question 22

_______ Involves asking appropriate questions to better understand how someone else is feeling and why

Answer 22

Active listening

Question 23

In a win-win situation, one party will give up some of what he really wants to better understand how someone else is feeling and why
a) true
b) false

Answer 23

b) false

Question 24

Assertive people behave in ways that meet their own needs, no matter what it means for anyone else
a) true
b) false

Answer 24

b) false

Question 25

A process in which a neutral third party helps the participants resolve their differences or conflict without agression or coercion is called __________
a) adjudication
b) negotiation
c) arbitration
d) mediation

Answer 25

d) mediation

Question 26

Often the easiest method of dealing with conflict, ________ is a passive technique that may not solve the problem but could intensify it and often delays its resolution

Answer 26

Avoidance

Question 27

Which of the following is an example of accommodation
a) showing empathy towards an opponent (e.g not running up the score)
b) placing another person’s viewpoint or needs before or above your own
c) accepting another person’s point of view because this second viewpoint is backed by others
d) all of the above
e) a and b

Answer 27

d) all of the above

Question 28

Which of the following are steps of the IDEAL decision-making process
a) delegation, evaluation, action
b) identify, delegate, evaluate
c) identify, evaluate, learn
d) discuss, examine, assess

Answer 28

c) identify, evaluate, learn

Question 29

The IDEAL method can be used when making almost every type of decision, and most people always follow the IDEAL model
a) true
b) false

Answer 29

b) false

Question 30

Internal judgments are based on the values you place on outcomes and activities
a) true
b) false

Answer 30

a) true

Question 31

One benefit of time management is that it
a) lets you schedule every hour of your day
b) reduces stress and results in a more positive work-life balance
c) makes you more productive both on and off the job
d) all of the above
e) b and c

Answer 31

e) b and c

Question 32

Which of the following is not a time management strategy
a) prepare a to-do list
b) draw up a schedule
c) minimize distractions
d) plan some “down-time”
e) they are all time management strategies

Answer 32

e) they are all time management strategies

Question 33

Prioritize a to-do list, starting with what you want to do least
a) true
b) false

Answer 33

b) false

Question 34

A leader balance the division of labour within a group through _______

Answer 34

Delegation