Unit 2 Test Flashcards
Any effective leader displays competence and skill in four important areas: communication, conflict management, decision-making and _____________
time management
We spend almost _______ of our waking hours communicating
a) 60 percent
b) 65 percent
c) 70 percent
d) 75 percent
c) 70 percent
Pen and paper, e-mail, radio, phone, conversation, dance, and body language are all examples of a _____________
a) message medium
b) message channel
c) communication medium
d) communication pathway
b) message channel
if the receiver can ask questions and the sender can offer feedback, _____________communication is taking place
two-way
Highly effective communications contain all the components in the communication model
a) true
b) false
a) true
The final product of encoding is the __________
message
The message must be ______ by the receiver. This process is called ___________
a) decoded, translation
b) translated, interpreting
c) acknowledged, responding
d) interpreted, decoding
- interpreted
- decoding
Paraphrasing is a popular technique used to verify understanding
a) true
b) false
a) true
When the sender of a message withholds information that she thinks will be viewed negatively by the receiver, it is referred to as filtering
a) true
b) false
b) false
A common reason why most groups encounter problems in a breakdown in the ____________ process within the group
commmunication
Our tendency to hear and see things that reinforce our personal perspectives is known as _____________
Selective attention
The following is a form of defensiveness
a) making sarcastic comments
b) verbally attacking others
c) questioning the sender’s message and motivations
d) responding aggressively
e) all of the above
e) all of the above
_______________ can cause people to weed out or ignore information they normally would have read or thoughtfully considered
Information overload
Research suggests that men talk to emphasize status, whereas women talk simply to share information
a) true
b) false
b) false
A verbal message that is _______ your body language may ________ communication
a) inconsistent with; neutralize
b) complementary to; neutralize
c) contradictory to; confuse
d) inconsistent with; block
c) contradictory to; confuse
Downward communication is usually used to
a) assign goals
b) provide job or skill instruction
c) facilitate team bonding
d) all of the above
e) a and b
e) a and b
When a conflict stems from a difficult situation or problem, the conflict can be considered depersonalized, and a rational resolution process without emotion is not possible
a) true
b) false
b) false
Communication that occurs among members at the same organizational level is called _______ communication
lateral
Internal conflict or having to make a tough decision all on your own, can be called _________ conflict
Intrapersonal
When a group is split on an issue, an intragroup conflict occurs
a) true
b) false
a) true
Which of the following can cause conflict
a) differing goals, needs or values
b) overlap in job responsibilities
c) rivalries and personal ambitions
d) all of the above
e) a and c
d) all of the above
When we are under high amounts of stress, it is our ____________ skills that suffer first
a) communication
b) decision-making
c) listening
d) people
c) listening
______ is a dangerous method of communication, and the message invariably gets changed before it ever completes the full circle
Gossip
_______ Involves asking appropriate questions to better understand how someone else is feeling and why
Active listening
In a win-win situation, one party will give up some of what he really wants to better understand how someone else is feeling and why
a) true
b) false
b) false
Assertive people behave in ways that meet their own needs, no matter what it means for anyone else
a) true
b) false
b) false
A process in which a neutral third party helps the participants resolve their differences or conflict without agression or coercion is called __________
a) adjudication
b) negotiation
c) arbitration
d) mediation
d) mediation
Often the easiest method of dealing with conflict, ________ is a passive technique that may not solve the problem but could intensify it and often delays its resolution
Avoidance
Which of the following is an example of accommodation
a) showing empathy towards an opponent (e.g not running up the score)
b) placing another person’s viewpoint or needs before or above your own
c) accepting another person’s point of view because this second viewpoint is backed by others
d) all of the above
e) a and b
d) all of the above
Which of the following are steps of the IDEAL decision-making process
a) delegation, evaluation, action
b) identify, delegate, evaluate
c) identify, evaluate, learn
d) discuss, examine, assess
c) identify, evaluate, learn
The IDEAL method can be used when making almost every type of decision, and most people always follow the IDEAL model
a) true
b) false
b) false
Internal judgments are based on the values you place on outcomes and activities
a) true
b) false
a) true
One benefit of time management is that it
a) lets you schedule every hour of your day
b) reduces stress and results in a more positive work-life balance
c) makes you more productive both on and off the job
d) all of the above
e) b and c
e) b and c
Which of the following is not a time management strategy
a) prepare a to-do list
b) draw up a schedule
c) minimize distractions
d) plan some “down-time”
e) they are all time management strategies
e) they are all time management strategies
Prioritize a to-do list, starting with what you want to do least
a) true
b) false
b) false
A leader balance the division of labour within a group through _______
Delegation
