Unit 3 People Flashcards
Application Form
A form that asks applicants for personal details, experience and
skills when applying for a job position
Apprenticeship
A long-term development program for workers to learn job skills
while they work through a mixture of on-and-off-the-job training
and study.
Apprenticeships lead to some kind of vocational qualification
Authority
The power that one person has to make decisions and to control
what other workers do
Accountability
The responsibility that a person has for a job meaning that they will take the blame for what goes wrong as well as the credit for what goes well
Award Scheme
A presentation of some kind to recognize somebody’s effort, for
example ‘employee of the week’
Bonus
An additional payment to workers for achieving a target
Chain of
Command
The links in the levels of authority from those at the top with the
most authority to those at the bottom with the least
Communication
The transmission of a message. Methods of communication include
verbal communication, written communication and digital
communication
Contract of
Employment
A legal agreement between an employer and an employee
Customer Service
The service is given to customers, including service at the time of sale
and after the sale
CV
A document in which the applicant outlines their personal details,
experiences and skills
Delegation
The process of giving a manager authority to a subordinate to make
decisions for which that manager is responsible
Development
Long term and is focused on the worker to help to realize their
longer-term potential
Digital
Communication
The exchange of information electronically
Employment Law
Designed to protect workers from employers who may treat them unfairly
Employment
Tribunal
A panel that hears cases where employment laws may have been
broken and which comes to a decision either in favor of the
employer or employee
External
Communication
Communication between people in an organization and others
outside that organization
External Methods
of Recruitment
Include websites, newspapers, social media and specialist magazines
External
Recruitment
When a job vacancy is filled by employing someone from outside the
business
Feedback
The response made by a person who receives a communication
Flexible Working
The practice of people working partly at their place of work and
partly elsewhere, perhaps at home or while they are mobile
Group Activities
Usually designed to test how well an applicant works with others
Horizontal
Communication
Communication between people on the same level of the hierarchy
in an organization
Human Resources
The workers employed by a business
Human Resources
Plan
A plan detailing workers a business needs – how many, whether
they will be full time or part-time, the skills they should have and
when they will work
Identifying
Human Resource
Needs
The activity of thinking about the purposes of human resources, and
how many and what types of workers will be needed
Induction Training
Training to introduce a new worker to the business, place of work
and their fellow workers as well as their jobs
Internal Methods
of Recruitment
Includes notice boards, word of mouth, company website, and emails
to staff
Internal
Recruitment
When a job vacancy is filled by employing someone who is already
an employee of the business
Interviews
Sessions in which the people making the appointment ask
questions of the applicants
Job Description
Lists the main duties, tasks and responsibilities of a worker
Off-the-Job
Training
Occurs away from the job. It may still be at the same place of work,
or the employee may be sent somewhere else for the training
On-the-Job
Training
Occurs at the place of work and while the worker is doing their job
Organization
Chart
A diagram that shows how the workers are organized in a business and who is in charge of whom
Skills Shortage
Refers to a situation in which businesses cannot recruit workers with the skills they need
Social Media
Online applications that allow people to create and share content to participate
Span of Control
The number of subordinates who report directly to the line manager
Statement of Employment Particulars
Part of the employment contract. It gives details of the terms of employment
Subordinates
The workers that a line manager is responsible for
The Purpose of
Human Resource
The work that must be done by human resources. It is usually broken down into a number of different jobs
Trade Union
An employee organization that exists to represent the interest of its members
Training
Short term and is focused on helping a worker to do his or her job well
Turnover of
Labour
A measure of the number of proportion of a staff who leave a firm each year and need replacing
Vertical
Communication
Communication up or down the hierarchy within an organization
Working Time
Directive
A statement of the maximum number of hours that a person can be asked to work
Zero-Hours
Contracts
Contracts were given to employees which do not guarantee any work. The business will call workers if and when they are needed to ask them to come into work
