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GCSE OCR Business > Unit 3 People > Flashcards

Unit 3 People Flashcards

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1
Q

Application Form

A

A form that asks applicants for personal details, experience and
skills when applying for a job position

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2
Q

Apprenticeship

A

A long-term development program for workers to learn job skills
while they work through a mixture of on-and-off-the-job training
and study.
Apprenticeships lead to some kind of vocational qualification

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3
Q

Authority

A

The power that one person has to make decisions and to control
what other workers do

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4
Q

Accountability

A

The responsibility that a person has for a job meaning that they will take the blame for what goes wrong as well as the credit for what goes well

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5
Q

Award Scheme

A

A presentation of some kind to recognize somebody’s effort, for
example ‘employee of the week’

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6
Q

Bonus

A

An additional payment to workers for achieving a target

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7
Q

Chain of

Command

A

The links in the levels of authority from those at the top with the
most authority to those at the bottom with the least

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8
Q

Communication

A

The transmission of a message. Methods of communication include
verbal communication, written communication and digital
communication

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9
Q

Contract of

Employment

A

A legal agreement between an employer and an employee

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10
Q

Customer Service

A

The service is given to customers, including service at the time of sale
and after the sale

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11
Q

CV

A

A document in which the applicant outlines their personal details,
experiences and skills

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12
Q

Delegation

A

The process of giving a manager authority to a subordinate to make
decisions for which that manager is responsible

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13
Q

Development

A

Long term and is focused on the worker to help to realize their
longer-term potential

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14
Q

Digital

Communication

A

The exchange of information electronically

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15
Q

Employment Law

A

Designed to protect workers from employers who may treat them unfairly

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16
Q

Employment

Tribunal

A

A panel that hears cases where employment laws may have been
broken and which comes to a decision either in favor of the
employer or employee

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17
Q

External

Communication

A

Communication between people in an organization and others

outside that organization

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18
Q

External Methods

of Recruitment

A

Include websites, newspapers, social media and specialist magazines

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19
Q

External

Recruitment

A

When a job vacancy is filled by employing someone from outside the
business

20
Q

Feedback

A

The response made by a person who receives a communication

21
Q

Flexible Working

A

The practice of people working partly at their place of work and
partly elsewhere, perhaps at home or while they are mobile

22
Q

Group Activities

A

Usually designed to test how well an applicant works with others

23
Q

Horizontal

Communication

A

Communication between people on the same level of the hierarchy
in an organization

24
Q

Human Resources

A

The workers employed by a business

25
Q

Human Resources

Plan

A

A plan detailing workers a business needs – how many, whether
they will be full time or part-time, the skills they should have and
when they will work

26
Q

Identifying
Human Resource
Needs

A

The activity of thinking about the purposes of human resources, and
how many and what types of workers will be needed

27
Q

Induction Training

A

Training to introduce a new worker to the business, place of work
and their fellow workers as well as their jobs

28
Q

Internal Methods

of Recruitment

A

Includes notice boards, word of mouth, company website, and emails
to staff

29
Q

Internal

Recruitment

A

When a job vacancy is filled by employing someone who is already
an employee of the business

30
Q

Interviews

A

Sessions in which the people making the appointment ask

questions of the applicants

31
Q

Job Description

A

Lists the main duties, tasks and responsibilities of a worker

32
Q

Off-the-Job

Training

A

Occurs away from the job. It may still be at the same place of work,
or the employee may be sent somewhere else for the training

33
Q

On-the-Job

Training

A

Occurs at the place of work and while the worker is doing their job

34
Q

Organization

Chart

A

A diagram that shows how the workers are organized in a business and who is in charge of whom

35
Q

Skills Shortage

A

Refers to a situation in which businesses cannot recruit workers with the skills they need

36
Q

Social Media

A

Online applications that allow people to create and share content to participate

37
Q

Span of Control

A

The number of subordinates who report directly to the line manager

38
Q

Statement of Employment Particulars

A

Part of the employment contract. It gives details of the terms of employment

39
Q

Subordinates

A

The workers that a line manager is responsible for

40
Q

The Purpose of

Human Resource

A

The work that must be done by human resources. It is usually broken down into a number of different jobs

41
Q

Trade Union

A

An employee organization that exists to represent the interest of its members

42
Q

Training

A

Short term and is focused on helping a worker to do his or her job well

43
Q

Turnover of

Labour

A

A measure of the number of proportion of a staff who leave a firm each year and need replacing

44
Q

Vertical

Communication

A

Communication up or down the hierarchy within an organization

45
Q

Working Time

Directive

A

A statement of the maximum number of hours that a person can be asked to work

46
Q

Zero-Hours

Contracts

A

Contracts were given to employees which do not guarantee any work. The business will call workers if and when they are needed to ask them to come into work

GCSE OCR Business (15 decks)

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