Unit 3 People

Question 1

Application Form

Answer 1

A form that asks applicants for personal details, experience and
skills when applying for a job position

Question 2

Apprenticeship

Answer 2

A long-term development program for workers to learn job skills
while they work through a mixture of on-and-off-the-job training
and study.
Apprenticeships lead to some kind of vocational qualification

Question 3

Authority

Answer 3

The power that one person has to make decisions and to control
what other workers do

Question 4

Accountability

Answer 4

The responsibility that a person has for a job meaning that they will take the blame for what goes wrong as well as the credit for what goes well

Question 5

Award Scheme

Answer 5

A presentation of some kind to recognize somebody’s effort, for
example ‘employee of the week’

Question 6

Bonus

Answer 6

An additional payment to workers for achieving a target

Question 7

Chain of

Command

Answer 7

The links in the levels of authority from those at the top with the
most authority to those at the bottom with the least

Question 8

Communication

Answer 8

The transmission of a message. Methods of communication include
verbal communication, written communication and digital
communication

Question 9

Contract of

Employment

Answer 9

A legal agreement between an employer and an employee

Question 10

Customer Service

Answer 10

The service is given to customers, including service at the time of sale
and after the sale

Question 11

CV

Answer 11

A document in which the applicant outlines their personal details,
experiences and skills

Question 12

Delegation

Answer 12

The process of giving a manager authority to a subordinate to make
decisions for which that manager is responsible

Question 13

Development

Answer 13

Long term and is focused on the worker to help to realize their
longer-term potential

Question 14

Digital

Communication

Answer 14

The exchange of information electronically

Question 15

Employment Law

Answer 15

Designed to protect workers from employers who may treat them unfairly

Question 16

Employment

Tribunal

Answer 16

A panel that hears cases where employment laws may have been
broken and which comes to a decision either in favor of the
employer or employee

Question 17

External

Communication

Answer 17

Communication between people in an organization and others

outside that organization

Question 18

External Methods

of Recruitment

Answer 18

Include websites, newspapers, social media and specialist magazines

Question 19

External

Recruitment

Answer 19

When a job vacancy is filled by employing someone from outside the
business

Question 20

Feedback

Answer 20

The response made by a person who receives a communication

Question 21

Flexible Working

Answer 21

The practice of people working partly at their place of work and
partly elsewhere, perhaps at home or while they are mobile

Question 22

Group Activities

Answer 22

Usually designed to test how well an applicant works with others

Question 23

Horizontal

Communication

Answer 23

Communication between people on the same level of the hierarchy
in an organization

Question 24

Human Resources

Answer 24

The workers employed by a business

Question 25

Human Resources | Plan

Answer 25

A plan detailing workers a business needs – how many, whether they will be full time or part-time, the skills they should have and when they will work

Question 26

Identifying Human Resource Needs

Answer 26

The activity of thinking about the purposes of human resources, and how many and what types of workers will be needed

Question 27

Induction Training

Answer 27

Training to introduce a new worker to the business, place of work and their fellow workers as well as their jobs

Question 28

Internal Methods | of Recruitment

Answer 28

Includes notice boards, word of mouth, company website, and emails to staff

Question 29

Internal | Recruitment

Answer 29

When a job vacancy is filled by employing someone who is already an employee of the business

Question 30

Interviews

Answer 30

Sessions in which the people making the appointment ask | questions of the applicants

Question 31

Job Description

Answer 31

Lists the main duties, tasks and responsibilities of a worker

Question 32

Off-the-Job | Training

Answer 32

Occurs away from the job. It may still be at the same place of work, or the employee may be sent somewhere else for the training

Question 33

On-the-Job | Training

Answer 33

Occurs at the place of work and while the worker is doing their job

Question 34

Organization | Chart

Answer 34

A diagram that shows how the workers are organized in a business and who is in charge of whom

Question 35

Skills Shortage

Answer 35

Refers to a situation in which businesses cannot recruit workers with the skills they need

Question 36

Social Media

Answer 36

Online applications that allow people to create and share content to participate

Question 37

Span of Control

Answer 37

The number of subordinates who report directly to the line manager

Question 38

Statement of Employment Particulars

Answer 38

Part of the employment contract. It gives details of the terms of employment

Question 39

Subordinates

Answer 39

The workers that a line manager is responsible for

Question 40

The Purpose of | Human Resource

Answer 40

The work that must be done by human resources. It is usually broken down into a number of different jobs

Question 41

Trade Union

Answer 41

An employee organization that exists to represent the interest of its members

Question 42

Training

Answer 42

Short term and is focused on helping a worker to do his or her job well

Question 43

Turnover of | Labour

Answer 43

A measure of the number of proportion of a staff who leave a firm each year and need replacing

Question 44

Vertical | Communication

Answer 44

Communication up or down the hierarchy within an organization

Question 45

Working Time | Directive

Answer 45

A statement of the maximum number of hours that a person can be asked to work

Question 46

Zero-Hours | Contracts

Answer 46

Contracts were given to employees which do not guarantee any work. The business will call workers if and when they are needed to ask them to come into work