operations 3 Flashcards
Methods of selling
e-commerce
face to facer selling
telesales
the influence of e-commerce on business activity
Location
new skills development
levels of employment
creation of specific departments
click and collect
delivery options
advantages to businesses using e-commerce
sell world wide
open all the time
professional look at little cost- website makes small business look professional
lower operating costs
disadvantages to businesses using e-commerce
worldwide communication- greater competition
problem delivering goods and accepting returns
online security
advances in technology
advantages to customers of using e-commerce
price comparison
seven day availability
wide range of products
disadvantages to customers of using e-commerce
Lack of personal contact
problems returning goods
only image of goods seen
security
methods of payment
technology
how might a business provide good customer service
after sales service
the importance of good product knowledge
customer engagement
how are customers protected by law
products must be of satisfactory quality
it must be fit for its purpose
the product must be as described
consumer rights
rights within 30 days- there is a 30 day time period for you to return faulty goods for a full refund
rights within first six months - if a product develops a fault within the first six months, it is presumed that the fault was there at the time of buying
rights after six months - if a fault develops after six months, it is up to the customer to prove that the fault was there at the time of delivery
services- if the work is not completed in the agreed time or to a good standard, then a customer can ask for the work to be completed again
the impact of consumer law in business
production of quality goods
safety of goods
Loss of reputation
factors influencing the location of business
costs- the cost of the site, transport infrastructure
government and costs
proximity to raw materials
proximity to labour
the interdependent nature of business
the role of procurement
identifying goods and services to buy
choosing suppliers
ordering goods and services
receiving deliveries from suppliers
factors that affect which goods and services to buy
the time of year
changes in technology
changes in fashion and lifestyle
factors affecting choosing suppliers
the quality of the goods supplied
the reputation of suppliers
decisions on logistics and supply are affected by
time reliability of supply length of supply chain cost customer service
